Edf transfer hell!!

esmecullen

I am literally banging my head against the wall after dealing with the incompetence of EDF this morning:mad:

After being with EDF for years with little reason to complain.............. 2012 has been sheer hell and after being told that "tough, nothing we can do" for the last time decided to move my energy supply.

I had a start date with BG for 5/11 but that has fallen through due to EDF refusing to allow the transfer............ first they stated that I had an outstanding balance:mad:, this is completely untrue as I pay my bill on time, then its they havent had any request from BG........ again untrue as BG have tried 3 times now I have had "because we can stop it if we want"!!:mad:

Catalogue of errors include:

Registering for the Blue Tariff in June 2012 and EDF failing to put me on this tariff despite countless telephone calls to EDF and them promising me to put me on it. Was told in September that I was now too late to be put on.

Incorrect billing, I cant register to amend on line because their website does not recognise my address or my account number, although bills are posted to me and I receive them okay! Takes me forever to telephone and actually give my readings over the phone as the automated system does not recognise the account number.

Told I am not eligable for any discount as I'm on Economy 7 and pay quarterly via standing order, strange that, as most of my neighbours are on E7, pay the same way and they have no problems with discounts.

I wrote to EDF listing all the complaints and received a very unprofessional letter from their executive office in October, so decided that I have had enough and applied to transfer to BG.

Now EDF state that they can block my transfer simply because they can if they want:mad:

Want to scream with frustration:eek:

Is the Ombudsman they way forward now?

jalexa

esmecullen wrote: »

Now EDF state that they can block my transfer simply because they can if they want...

Did they say that *exactly*? The qualifying reasons are given in the supply regulations and that is not one of them.

esmecullen

jalexa wrote: »

Did they say that *exactly*? The qualifying reasons are given in the supply regulations and that is not one of them.

Oh yes the person I spoke to did certainly say that ............... very unprofessional dont you think?

First she informed me that I had not paid my last bill by due date, I informed her of the exact date it left my account.............she then said "oh yes we received it on 3/10". so asked her why EDF had blocked it, that's when I was told "because we can if we want to".

I've now had to reapply to BG........... which will now take a further 5 weeks before transfer (thats if EDF dont come up with some other excuse to block)

Not at all happy:mad:

victor2

Details of how to complain are on EDF's website at
http://www.edfenergy.com/products-services/for-your-home/customer-services/making-a-complaint.shtml

Assuming you've already started that process with your letter of complaint, it tells you how and when to involve the ombudsman.

jalexa

esmecullen wrote: »

first they stated that I had an outstanding balance...

I strongly recommend that you keep your complaint focused on a single issue.

The Regulations define "Outstanding Charges" as ...

the amount of any Charges .... which are due to the licensee from a Domestic Customer, have been demanded of that Domestic Customer by the licensee in Writing at least 28 days previously and remain unpaid;

either your account balance was "outstanding" or it wasn't.

esmecullen

jalexa wrote: »

I strongly recommend that you keep your complaint focused on a single issue.

The Regulations define "Outstanding Charges" as ...

the amount of any Charges for the Supply of Gas!which are due to the licensee from a Domestic Customer, have been demanded of that Domestic Customer by the licensee in Writing at least 28 days previously and remain unpaid;

either your account balance was "outstanding" or it wasn't.

It definately wasnt *outstanding* jalexa............. in fact they received the payment 5 days before it was due............ this is what I couldnt understand why they said it was!

the fact remains that by blocking the transfer I've now missed out on the lower price and will now join BG on the higher price......... all due to EDF's incompetence:mad:

Have just received a call from EDF @ 12.15 saying that they are sorry I want to leave them and is there anything they can offer to me so I remain a customer.............. not bl**dy likely I just want out!