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power cut compensation?
hello just wondering how you claim for your power going off? we were without power for around 30hrs, i heard on the news you can claim some money but cant find anything about it on the npower site any one know anything about this?
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EDF - Parents just £21 in debt - want to increase their DD from £91 to £187!
My parents received their dual fuel winter quarter bill on Saturday and put the updated figures on the automated phoneline. They received the adjusted balance yesterday and they said as they were £21 in debt (remember the statement was for the most expensive quarter) - they want to increase their DD from £91 to £187! -…
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EDF Bill help!
Many thanks for reading and if you can help I would be really obliged. Have been with EDF (elect & gas) since Nov 10. I have just received by FIRST electric bill dtd 3.6.11-22.3.12. I have pd them £50 a month in DD from beginning. They say on top I now owe £482.50 and this will all be taken on 12.4.12. I cannot afford to…
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Gas Supply Issue
Hi, I recently moved into a new build house and I am having problems with paying my Gas Supply. We were told by the building company that E.On supply both our Gas and Electric, and we have a direct debit account with them for our electric which is fine. However they are adamant that they do not supply us with Gas! We moved…
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Caught out by amount to settle account when I've switched
Few weeks ago, I followed the advice in this site and switched my gas and electricity. The calculation said I would be £260 a year better off.(plus I get a case of wine) Unfortunately, I didn't take into account that as its been the winter. I pay by direct debit and I always ensure any credits are returned to me whenever I…
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Have they failed to meet their code of practice...?
When I moved house in Dec '11 I asked my existing supplier to move my supply to my new address and followed all their procedures for this. It was only in recent months that I realised that this had never happened and I now owe arrears for a whole year or more's supply of gas and electric. After a labrynth of twists and…
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Do I have to pay fee to switch?
how do the switching companies make money? Am I paying for them?
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Sky High bills! Help please!
Hi everyone, I've not posted before. We're struggling, like everyone else no doubt, with the rising cost of living, everything costing more etc etc, but it's not being at all helped by our gas/elec bills. We're a family of 5, 4 bed victorian semi, and I'm paying £221 per month and am apparently still £357 in debit to…
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First time home buyer - what do I need to do?
Hi, I wasnt too sure how to title this, but I am a first time buyer & the property I am buying (maisonette) currently has its electricity provided by npower. I have just tried to call them to find out what I need to do, only for a recorded message to tell me the wait time is over an hour! Do I have to use npower, or can I…
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MSE News: Hope for LPG switchers
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Not had a gas bill since moving in to a new building
We had a new office built in the grounds of a rental property and approached National Grid to fit a gas meter. I have just realised we haven't had a bill for gas at all since moving in over 12 months ago - I have spoken to British Gas to try to find out who the meter is registered with and they are unable to find a listing…
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Gas bill worries!! Please help!
Hi, Im after some advice if anyone can help I moved into my previous property (rented) in Jan 2010 - I have a letter dated 11th Jan '10 from my letting agent informing the utility supplier (EON) that I was the new tenant and stating final gas and electric metre readings for the previous tenants. There seemed to be no…
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Stanging charges
I did a couple of comparisons yesterday on my gas and electric bills and found that I could save over £200 by switching to Npower from British gas (dual fuel). I checked with BG and there would be no charges for leaving. My issue is this, There was also a cheaper BG option available with which I could save £116, plus, when…
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How to keep tabs on Elec & Gas usage?
I am trying to keep tabs on how much gas & electricity i use on a weeky basis. Can anyone gives me any clues as to how i could do this effectively? i dont even know where to start! i have pre-payment meters for both, if that helps.
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How to find best dual fuel deal if only on electric currently
My mum is moving home and I want to find the best deal for her. She currently lives in a property with just electricity, no gas, where she is moving has gas central heating. I have looked on a couple of comparison sites but it seems to be comparing what you are using now and obviously she isn't using gas at the moment. Is…
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economy 10
hi hope somebody can help, we used to live in a 3 bed house with gas and electric at £56 a month (radiators and combi boiler). We moved to a 2 bed flat all electric night storage heaters and even though the day supply is turned off and the heating has not been on for 2 month we have a bill of £185 for February and March…
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Heat Exchanger - Will Homeserve/Worcester Bosch Help?
Hi all, My mom has a 'Complete Cover' policy with Homeserve. She pays just over £200 annually for this and has done so for around 10 years and has never made a claim. Her policy comes wth £50 excess and includes an annual boiler service. It is directly with Homeserve and not via another party. For example, it's not part of…
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Ridiculously Large Gas and Electricity Bill
Hi this is my first post so please bear with me. I am a customer with EDF energy who supply me with both Gas and Electricity which is on a monthly direct debit. Everything was going fine until I supplied my meter readings via the internet. After 3 months I noticed that I was £277 in credit, I contacted EDF and said that I…
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Scottish Power - meter change
Scottish are due to change over my meter, they believe that the meter is in an awkard position and the chap says he'd report this back? Ther is a latch in our toliet and the meter is via latch on ceiling. He basically said we'd need to rip down the ceiling to allow him access. Is this right? Who would cover any costs of…
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Electrickery...help
Hi, I have a quick question and wondered if anyone can help? We are currently staying on a camp site in the South of England:eek: in an American RV whilst we are buying a house. The owner of the site has just informed us that he is charging electricity as an additional cost starting from this month. He will not disclose…
