power cut compensation?

jimmy_teabags

hello

just wondering how you claim for your power going off? we were without power for around 30hrs, i heard on the news you can claim some money but cant find anything about it on the npower site

any one know anything about this?

jalexa

jimmy_teabags wrote: »

we were without power for around 30hrs, i heard on the news you can claim some money

Your rights to compensation are defined in the "Guaranteed Standards of Service". The time requirement varies depending on circumstances. Go Google.

anniemf2508

This is what Which! says:

Compensation for power cuts
If I suffer an electricity power cut can I get compensation?
It depends on the circumstances, but you are generally entitled to compensation if your electricity goes off for:
more than 18 hours, or
more than four times in a year for at least three hours each time.
If it’s your energy supplier’s fault, you're entitled to £50 for the first 18 hours, with £25 for each further 12 hours without power. If the power cut is the result of severe weather, you are entitled to £25 for the first 24 hours (severe weather category 1) or 48 hours (severe weather category 2) and £25 for each further 12 hours.
To claim compensation, write to your regional electricity distributor within three months of getting your power back on. Your regional electricity distributor is the company that owns the electrical wiring and infrastructure in your area – this may be different to your supplier.

tinkle

Your first point of contact should be with your local distribution network operator - this is the local company who operate the network in you area, not always the same company that you pay your bill to. I should imagine if your power was off for that long, then it is due to the bad weather in dec/january?

Ich_2

If due to a "weather incident" the compensation trigger changes somewhat. This designation is made in agreement with the regulator so can't be challenged.
Often the DNO will send letters to those affected or post notices in the press.

As stated by others go to your DNO's site and check on there for levels of compensation and proceedures

Terrylw1

Here is npowers document covering it.

http://webcache.googleusercontent.com/search?q=cache:-rNifgIPMY8J:www.npower.com/idc/groups/wcms_content/@wcms/@busi/documents/digitalassets/wcms_058807.pdf+ofgem+guaranteed+standards+of+service&hl=en

jimmy_teabags

hi

thanks for the replays

it was on last tuesday when we had the snow for one day, so its due to the bad weather.


thanks everyone:T

Terrylw1

Be careful with distributors, when it comes to payments they dont always offer it unless you push them...suppliers are the same. It happens because ofgem really don't control the Guaranteed Standards Of Service (GSOS).

Its also impossible to know which category you fit into but check their website, check ofgems, etc.

jimmy_teabags

came home after a 3 day break in london for my wifes dads wedding, and had a letter offering me £189 from powergrid!

happy days....

undaunted

Sounds like you should grab it quick to me. Much as I dislike Npower even they can't be blamed for the weather creating problems

Ich_2

Be careful with distributors, when it comes to payments they dont always offer it unless you push them...suppliers are the same. It happens because ofgem really don't control the Guaranteed Standards Of Service (GSOS).

The regulatory regime is such that if we don't pay out for GSOS failure the regulator "fines" us the same amount in the next financial year's settlement