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Npower - cold calling?
Not sure where exactly to put this so please feel free to move this to a better section Yesterday afternoon my OH had a knock on the door from a Npower rep who was pretty keen for her to let him in to use the phone so he could compare prices for her gas and electricity. The thing is she is not with Npower for either…
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Shock Electricity Bill Help!
Hi All :) This is my first post on here and i'm looking for some advice, I have just recieved a bill for the last quarter from npower and it's around £600!!. I share a 1 bed studio with my girlfriend we're both postgrad students so this is a lot of money to us, but it also seem very high the usage on the bill is about…
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Shock Electricity Bill Help!
Hi This is my first post on here and i'm looking for some advice, I have just recieved a bill for the last quarter from npower and it's around £600 pounds. I share a 1 bed studio with my girlfriend we're both postgrad students so this is a lot of money to us, but it also seem very high the usage on the bill is about…
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Name change on elec bill
Hi, I need to change the name of the person who is on the electric bill in my flat. We're with British Gas. Because we've recently changed to a new tariff, which has a lock in clause for 12 months, I think it will cost £25 to exit the contract. However, the address is the same and so all they have to do is change the name…
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Utility Warehouse Mucked Up My Day/Night Rates
I've just discovered that since I switched to Utility Warehouse that they have been billing me with the day/night rates the wrong way round. At first they claimed it was the previous supplier, but a quick check of the rates made it clear that it wasn't. What rights do I have here? Can I dispute the bill? Ask them to reduce…
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Advice needed on wrong electric billing, now in debt!
I pay my electricity bill with monthly direct debit. The company had made an error and had the wrong code down for my individual metre so for the longest time I was paying someone else's bill. They even reduced my monthly payments in the meantime as I'd been paying too much. The metre is placed up near the ceiling and,…
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Switched and been charged an exit fee. Make sure it was legal.
There have been several posts recently where complaints have been made of suppliers applying penalty charges (Termination Fees) to customers switching suppliers because of a price increase. The circumstances under which suppliers are not allowed to do this are laid down in the Standard Licence Conditions (SLC) of the Gas…
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Comparison Site - Assessing usage
How can you find the cheapest suppliers when you've just moved into your first new home and have no idea what your consumption is likely to be?
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Just bought a reposessed house - everything turned off
Hi all, Just bought our first house which is a reposession, we have the keys as of today but we are told that all of the supplies have been turned off and that they can't tell us who the previous suppliers were. Any ideas where to start? Thanks, Alan
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Gas and Electric - Business or Residential
I'm trying to move away from my current provider to a new deal. However, because i run my business from home, everyone wants to put me on a business rate for my gas and electric which is obviously more expensive. Even though i only use one room and one PC (and no Gas) for my business do i have to be on a business rate or…
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First Utility smart meters full of false promise
I've been with first utility for nearly a year and originally signed up as the were pushing the installation of smart meter in there customer's homes. After phone calls and mails the installation of a smart meter in my home is still just a pipe dream. I think it's just a big con to get you on the books as i've lost track…
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Grant for new gas central heating
I couldn't find any information online about this in any of the grant databases etc, but after having contacted Wales and West utilities to reconnect my house with gas I had a leaflet along with their quote. Along with the Fuel Poverty grant which is income assessed/benefits based, they (Integrated Energy Services) offered…
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HELP with Npower please!
Hello we moved house in September and Npower offered us a price match on our utilites of £90 plus a direct debit discount, they have sent an email saying they have re-evaluated our prices and now its going to be £176 per month, and have deducted this first payment from our bank account, thats over £2000 a year, we cant…
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Can they charge for the same gas units twice??
Hello, We moved into our house at Christmas. The previous owners were with British Gas, and British Gas had closed their account with an estimated gas reading. We wanted to go with Eon, who contacted BG to get the estimated meter reading and set-up our account. The first meter reading we gave them (in about Jan) was lower…
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High Gas bills!
We've just got our first gas bill through from Scottish Hydro and i'm finding it to be pretty high. Me and my partner live in a one bedroom flat all on one level, single glazing. The past month we've managed to have the heating on only once or twice a week for a couple of hours before that it was on around 3/4 days for a…
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British Gas not sending me bills!!
I moved into my current property in Aug 10 and the suppliers were British Gas, so I contacted them and informed them I was a new customer rather than try and find an alternative. In Nov 10 I was yet to receive ANY correspondence so contacted them and they sent me an Elec bill for the 3 months - but no Gas. I advised them I…
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Beware estimated bills!
We received an estimated bill from N power so read the meter and as there was a difference on the gas usage thought ok will get a reduced bill. HOW WRONG WAS I?? New bill came and it was £30 quid more. As the original bill had two different price tariffs, the blighters had reduced the usage on the cheaper tariff then upped…
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Advice Needed!!! Please
I am from Northern Ireland, a single mum and was unfortunately made redundant from my job of five years. I am relying on income support to live, which is a pityfull existence. Anyway, I have received my electricty bill of £200 and I have no idea of how I am going to pay it. I have already received a crisis loan to pay for…
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British Gas cold callers
We are currently receiving daily calls from British Gas Home Serve advising that "under your home serve agreement we are currently making bookings for the service of your gas central heating system". Odd thing is, we don't have gas and they calling an office NOT a home and it doesn't matter how many times we tell them…
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How much does it cost to run a tumble dryer?
Hi, I have a tumble dryer, which has a vent tube that I stick out the garage door. I cant remember if it is a condenser or not but I know that it was the cheaper option, if that helps. To dry about 4 bath towels would take around 1 hour and as my kids all swim a lot I have around 9 towels on a Monday morning. If I cant…
