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Time to get final bills on transfer?
Is there a time limit by which the company one is leaving should receive opening reads from the new supplier? If the transfer is from dual fuel to dual fuel, should I be concerned that supply was done a fortnight ago, but the other still is outstanding?
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NPower debt collection
I live in a house with 2 others and we pay our gas/elec duel fuel quarterly via cheques in the post. Not the most reliable/efficient way to do it, but it's the only one that suits us. Anyway, in early Dec we had our first quarterly bill. Admittedly, it did take us a while to organise ourselves and get it posted off. During…
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Excessive gas usage
Hello. I have recently moved into a property 3 bedroom semi detached. There are 8 radiators and 2 Adults. I phoned southern electric today who supply my gas and electricity to get an upto date reading on how much energy I have used so far. When I moved in ( 28/11/08) my gas was 326 and electricity was 20847.76, today…
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Scottish Electric - Muppets or too much Xmas whisky?
I've been having some very odd emails from Scottish Power. I transferred to them in the summer and they've been taking regular payments (although I'm still waiting for the final invoice from my previous supplier). I was requested to give them my meter readings which I did (twice)and I then received an email saying they…
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Looking for an alternative to Britisg Gas HomeCare 200
Had central heating installed last January and British Gas have sent me forms for their HomeCare 200 plan. No bills, no labour charge and an annual service for £18.39 a month, with a 50p a month discount if you pay monthly via DD. I am currently with NPower for gas and leccy, can anyone recommend an alternative that is…
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Scottish Power- on E7 tariff when not E7!!
We bought this house in March which has Oil fired CH and we changed elec supplier from B Gas to Scot power in Sept to get on their fixed fuel tariff before the price hikes as Martin suggested. Now the meter we have has 2 readings, one that never moves (the night reading), I discovered this is an old E7 meter, obviously…
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Not Had an Electricity Bill for 15 Months
Hi, Moved into a newbuild flat in October last year. The Electricity provider was Powergen. In July I changed it to NPower with monthly direct debit as the payment type. I changed via USwitch and have the contract printed out. I've not had a bill either from Powergen or NPower and no direct debits taken out of my account.…
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Help - metric meter misery?
As my gas provider wants to up my monthly DD to cover my gas usage, I became slightly concerned that our cost is going up and up. This prompted me to finally sit down and look at how this is calculated. I have enquired about my high costs on a number of occassions but just could not see anything wrong with what they were…
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EDF can they do this?
Hi all had a £18k edf gas bill in August this year, called and they acknowledged mistake and stated would not take payment, guess what they did, and it bounced, obviously, anyway to cut a long story short they issued me with a refund of £207 in overpayments in late september, as i moved to another supplier (never did get…
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Click Energy 6 vs Web Saver 1
British Gas have just announced, 3 days ago, a new tariff called Web Saver 1. They are being shady like they have been in the past, i.e. not telling existing customers about the new deal. More info: http://www.energychoices.co.uk/british-gas-launches-websaver1-19-12-2008.html I'm currently on Click Energy 6, dunno if it'll…
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want to get rid of my immersion heater
Hi I have warm air central heating and am looking for best and cheapest way of heating water. I have immersion at present but our power shower uses most of the hot water heated on economy 7 overnight. I cannot change to an electric shower as bathroom 2 flights of stairs away from electric board. Is there a gas heater that…
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Query on Erroneous Transfer Customer Charter
Last Tuesday 16 December I received a letter from my current supplier Scottish Power (SP) saying "sorry you are leaving us" - I wasn't aware I was. I rang them that day and was told it was Southern Electric (SE) taking my Electricity supply. I was told that they would contact SE but advised that I should also contact SE to…
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Pre-payment meter
I got an email ffrom Housing.org.uk all about prepayment meters here it is. Federation prepay campaign helps save customers £100 million Prepayment meter customers have seen £100m slashed from their bills since the start of the year, following a high profile campaign by the National Housing Federation, its members, and…
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Need help complaining about British Gas
Hi I am having a lot of trouble with British Gas at the moment. I am in debt with them for both Gas and Electric but no longer with the company for my supply. I left due to a very steep price increase and a very snotty operator with bad attitude. Any ways BG is constantly rining me for there money, I owe just over 200 on…
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Npower fined!
A drop in the ocean but may make them think a little more.. http://news.bbc.co.uk/1/hi/business/7795684.stm
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Scottish Hydro Elec
Hi I hope someone can help with advice Received Gas and Elec bills today from Scottish Hydro Elec and I am trying to guage if these are average or accurate,have problems trying to work out exactly how the bills are laid out. Gas 10Th Sept to 12 Dec..Total £361.63 Seem to have used 911.63 cu mts Units converted tp kw hours…
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I saved £147 on Electricity and Gas this quarter
In July I changed to Npower's SOL 11 tariff. I got my first bill this week and discovered that when the prices changed at the end of August the Electricity went up over 100% and the gas about 40%. I rang them and they were very helpful and agreed to change me to the SOL 14 tariff and back date it to the price increase…
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problem with boiler??
We got a letter from BG yesterday saying Our bills are being increased to £176 a month, we have our heating and water on a timer and they probably run for max 7 hours a day heaitng on max 20 degrees. I tihnk the history of payments is about £30 for 6 months from when we first moved in from December 07, then since then it's…
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Estimated bills - pro-rating of unbilled energy?
My apologies for the obtuse title - let me explain. I'm on DD with British Gas, and have been since inheriting this supplier on moving into our current house a year ago. I have been effectively underpaying for my energy for the past year. Largely through laziness, but also due to having more pressing matters (and larger…
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electricity contracts
I have a 4 year contract for my electricity. How do i get out of it without paying. Can i ring them and say i'm moving home and give my partner as the new occupant.
