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Scammed for £4000 but the detective work continues...
In October of 2015, my friend paid a local car dealer £3800 as deposit for a car that he was purchasing for him. This sole dealer had been in business for 6 months and came highly recommended from another happy customer (a close friend). As the car was due this seller said that due to heavy debts his company had gone into…
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Nightmare With Online "Tech Company"
Hi all, I'll try to keep this succinct. I bought a phone from valuebasket.com on 23/April/2015. Around Janurary 2016 the phone was problematic and I contacted them for repair as it was under 2 year warranty. I sent it to a UK address and it then it was forwarded to Hong Kong where their repairs take place (and I believe…
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Washing machine 18 months old
A relative has an Indesit washing machine from Currys and after 18 months it sounds like the bearings have gone - it works but when it spins there is a grinding/binding noise thats getting louder and louder over time that might be a bearing (bearings?) No extra warranty was purchased so can anyone tell me if there is any…
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Be careful letting Agencies Scam Nottinghm
hi people , i have just found out , about some letting agencies Charges people on the who seeking a place to rent on a up front fees . it could varies up to between 200/300 pound in which some cases is totally non-refundable . the customer has to go through hazzle like T&C which in favour to their business malpractice…
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Wrong eyetest?
Hi everyone. I recently had an eye test done and got my new glasses and my vision seems wavey, like i'm looking through a fish tank. My old presc was -1.75, -0.25, 90 and -1.50, -0.50, 87 my new one is -1.25, -1.00, 88 and -1.50, -1.00, 80 As you can see the CYL is quite a bit more and the axis has changed a fair…
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Refund for years of £1000s overpriced home insurance?
I checked my sister's home insurance for the first time today when I found out that she has been with AXA for 13 years and never checked a comparison site. It turns out she has been paying almost £90 a month. I have now found her home insurance that is £100 for the year saving her almost £1000. I know that it is her own…
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Ernest Jones refusing to fix ring - but said they would...
Hi guys, some advice if possible. I recently took in a ring with a cracked diamond, and the clerk had a look at it and told me it'd definitely be eligible to be repaired under warranty/guarantee (less than 1 year old). I asked her if this would definitely be fixed for free, and she said yes (obviously our conversation…
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Invoice Sent to Wrong Address
Hi I have had a situation where a company raising a service charge on my apartment sent the invoices and demands to an incomplete address ( the building which houses several businesses where my work office is with no company name and just my name ) . A collection agency finally got my home address and and got in touch with…
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Item became faulty under warranty, who pays return shipping?
So I'm dealing with Scan.co.uk and it wasn't very smooth. First, the rep tried to fool me that the warranty of an electronic product that I purchased 13 months ago expired, and "sorry". Took a while to prove to him that the warranty is 24 months, despite being written on their own website. He finally agreed it's 24 months.…
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Graded Equipment
Hi Hope someone can advise please - my Humax Freesat box was faulty and it has been replaced with a 'graded' box. Am I right in thinking this is not 'first quality'? I am asking because the replacement box is faulty, with a completely different problem to the one for which the original box was replaced. Hopefully thanks in…
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Advice on musicmagpie small claims
Hi, I have had a terrible experience with music magpie. I sent them 2 iphone 6's after being quoted a decent price. Both phones were unlocked at the same time using the instructions provided by music magpie. After a couple of weeks and chasing I recieved the money for the first phone but was informed that the more…
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Faulty Graphics Card
On 23/01/16 I bought a new graphics card for my PC on finance from a Birmingham based on-line retailer. The product arrived on the 27th and was promptly installed into my PC. The card functioned for 2 days. On the evening of the 3rd day, my machine kept powering off. I removed the card and installed the previous one, all…
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Currys refuse to replace fridge freezer
Welcome to the new look Forum. Click here if you'd like to switch back. x facebook twitter MoneySavingExpert.com - Founder & Editor, Martin Lewis MoneySavingExpert.com - Founder & Editor, Martin Lewis CARDS & LOANSRECLAIMSHOPPINGDEALSUTILITIESBANKING & SAVINGTRAVELINSURANCEMORTGAGESINCOMEFORUM Welcome to the MSE Forums…
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Chargeback against me
Hi, I recently started up a very small business making custom made ladies jackets to order. I do tell customers that this is custom, and it takes 4 weeks to make a nice jacket. They all understand this. My business is part time for me at the moment because I am just starting out. I've had around 10 clients and all have…
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Ebay fees rip off
I recently sold something for my partner and went into my selling account to check on the deducted fees. I was horrified to find that the item he sold at £850 had £114 in fees.:( Then I decided to check some of my recent cheap sales...a couple of items of clothing at £1 each. The actual fees were postage FVF at 0.40p, FVF…
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Misleading website - item instock turns to made to order!!!
Hello Would really like some advise on what steps to take. I bought a chair. completecareshop.co.uk/chairs-and-seating/fireside-chairs/falkland-fireside-chair-bordeaux I bought it on 11 May 2016 from completecareshop.co.uk. Paid by credit card. I got a call the next day saying the item is made to order and that it would be…
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Debenhams Sale
I bought a suit last week. Now it is in their sale. Do I have any Consumer Rights in reclaiming the difference in price?
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Delivery Charges when Returning Goods Bought Online
Taken from this site: "The seller must then pay back any cash within 14 days of it receiving the goods or being told you want to cancel a service or digital contract. Your refund must include the least expensive delivery option but if you chose a more expensive delivery you'll need to cover the difference. Be sure to…
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Groupon Data Protection Advice
Hi, I need some advice and would like to understand other opinions on this and what I should do about it. In summary I had an issue with a Groupon voucher and whilst investigating my issue the Groupon agent managed to redeem my Groupon voucher using her own account on the Merchant's website. so my groupon became invalid…
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Being charged for storage despite never being informed of cost?
Hi, it's my first time here and I'm in a bit of a difficult situation at the moment... My husband and I have just moved back from Australia and shipped our furniture and household items back with Pickfords. Our shipment arrived in the UK at the end of January and we weren't ready then to receive it so we wanted to arrange…
