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Builder Depot not fulfilling order
A bit of advice please. We ordered some wood floor from builder depot just under a month ago & it turned up -all 10 packs of it. Having started laying it last night, we realised the packs are smaller than described on their website. Only 6 planks, 2.736m instead of 8 planks, 3.65m. I phoned customer services this morning &…
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"Chargeback" to reclaim money from plumber
Hi, A plumber was supposed to order a part for me, he texted to say it had arrived and asked me to pay over the phone. I believe it was his wife who took the payment. I used a debit card. He has continuously failed to deliver the part, has had to reorder it, but keeps failing to collect it, and it ends up being sold to…
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faulty headstone
Hi folks Not confident this is the correct forum as it's more of a technical question re headstones rather than consumer rights per se. A company erected a headstone for my fathers grave in December (please note, this was in Ireland so consumer rights are different there, this isn't the subject of my query). In January…
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Do I need to hire a solicitor to deal with Vodafone?
Hi, I'm angry and annoyed at Vodafone UK, going on desperate. They are failing to close an account since October and I don't know what else to do. Maybe someone can help? 1) In 2014 my partner had her iphone 5S under repairs. To replace it, she entered a contract with Vodafone UK for an iphone 5C for £22.50. The sim was…
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Gym membership
Hi I signed up to total fitness on Saturday 21st May and I was wondering if I have a right to cancel within so many days. It says on the website that if signed up online you can cancel within 14days. Should that not be the case if I signed up in the gym?
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Waterstones e books
Hi, I had the following e mail, received yesterday, The Waterstones eBooks store is closing, but we have partnered with Kobo to ensure that you will still be able to access your library of eBook titles purchased with us. On 14th June 2016 we will send you an email with a personalised link to transfer your eBooks to Kobo.…
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Are John Lewis warrenty's transferable? Have a problem with a laptop bought from them
I am sorry if I'm posting in the wrong place but hope some one can help me. As title states are John Lewis warranties transferable. I have a laptop that a relative bought my son last year from John Lewis. They gave me origonal receipt and paper work when they gave laptop to my son. Laptop is still under warrenty but has…
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passport
I applied and paid for my daughters passport under the fast track system, i drove over 150 miles to my nearest passport office on the assumption i would be leaving that day with my daughters passport. Despite being early and having to wait over four times the average customer time allocation i was told that my daughters…
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Courier lost package 2 months ago
We are a recycling company that uses couriers to collect boxes of items for recycling from clients and we pay them for the items they send - however we don't necessarily know what was in the box until it gets to us so the box could be worth nothing to £10 or more anyway long story short we had a client ring the other day…
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Harveys Furniture
We ordered furniture from Harveys (over £2000 paid up front) on 20th March at their store in Dumfries. On 13th May we called Harveys to find out when we might receive our furniture. We were advised that it would be received into their warehouse for quality checking on Sunday 15th May and someone would call us by 17th May…
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Debenhams refuses to refund me for faulty furniture
Hi all, In December I ordered some furniture (dining table, sideboard, media unit and side tables) from Debhenams (online, paid with an Amex credit card). The furniture was delivered on the 8th of January. Initially eveything looked nice, but with a couple of tiny almost invisible cracks in the paint (as thick as a hair or…
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advice about a groupon VERY code needed
hi sorry if this is in wrong spot but its voucher related and need sum advice Anyway last yr I bought a £40 voucher from groupon costing £20 which i then used at very to preorder Uncharted 4 and waited till now release date, it never arrived and verys delivery company said it had been delivered and returned (lies as never…
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Is there fault, or is it just one of those things?
We move house tomorrow. Luckily, we managed to get the keys to our new place a week early, so I'd ordered a new fridge freezer which was delivered on Saturday. So far so good. Except that the fridge freezer is actually just a jolly expensive cupboard - £729 and all it does is light up. No chilling, no freezing. I notified…
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Section 75 claim against Overclockers - Chance of success?
Hello everyone! I am having some trouble with Overclockers.co.uk. I bought a MSI Fury X (Graphics card) from Overclockers from their website in August of last year. I paid using my credit card. I believe the Retailer has sold the good not as described. I believe the goods are not as described due to their failure to…
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Unreliable DG fitters - what can we do?
We have recently installed DG in our home - I say installed, but the job is still currently ongoing due to the fitters refusing to give us priority and get the job finished. Might be a bit of a long one so thank you for reading... The fitters were booked to do the whole job two weeks ago from Weds-Fri. No one turned up on…
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loss of use
I own a boat, and the licencing authority has illegally prevented me from obtaining a licence since January 2014, at this stage they have admitted this in writing but not in court yet, can I take legal action to claim compensation for my loss of being able to use my boat ? There is the complaint ,and ombudsman process to…
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How long is 'reasonable' to wait for a replacement
A necklace I bought for an xmas present, broke after 4 months and I contacted the retailer, asking for a replacement. They asked me to send back, which I did via Royal Mail tracked deliver, which was delivered on 4 May. I am still waiting for a replacement (and refund for postage costs which they agreed to pay) - I notice…
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Rogue Gardeners - what should be my next move?
Hi We paid over £3000 last June for some work doing to our garden. In a nutshell they removed some decking, built a wall and laid some flags and turf. My husband found this 'company' on Yell.com and stupid us fell for his tales, he wanted money upfront before the work started and paying something every day as he went along…
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Distance learning delivered NOT as described.
I've enrolled on a distance learning course funded by a 24+ loan. I enrolled for a paperbased version because I felt it was better to have hard copies of the material to refer to once the course has ended. I also find it more efficient to have all my material and questions in front of me for note taking, highlighting and…
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Trying to get a refund
Hello all I bought my daughter a new pair of wellies on eBay through a shoe company on February 17th. I sent them back ten days ago as the rubber had all cracked and had opened up!! The company has agreed that they are faulty but will only issue me with a credit note to use on their main website because of the time passed.…
