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paysafe
hi, i bought a paysafe voucher on saturday and lost it,ive been to the store where i bought it but they dont keep duplicates and the transaction would no longer be on their system,but they did say they dont sell too many paysafe vouchers, ive contacted paysafe twice and they told me there was nothing they could do,i…
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New car purchase
Hi all. Was after some advice on my rights regarding a car that I have purchased. I brought it direct from a main dealer on a PCP deal (deposit & monthly payments & balloon payment at the end if you wish to keep it). Timeline: Around the 12th of May I was enquiring around dealers and gathering quotes etc and I found one I…
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Distance selling. Help please!
Money saving experts please help! I'm after some clarification of the distance selling rules. I ordered a free trial sample of face cream and eye cream from Collagen Restore paying only for the postage at £5 each on my credit card. I ordered from a Facebook page and was not made aware of any further conditions at the time…
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Law/consumer rights regarding proof of purchase
Hi all, I'm in the process of electronically scanning in all receipts for purchases I've made (high value goods, and/or goods that have warranties attached to them). For the purpose of "proof of purchase" with stores pertaining to faulty goods and even no longer required (subject to retailers terms, of course) what are my…
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**updated** - we get nothing** - Small claims - warrant requested. What happens now?
Well, we have received notification from the Court that the bailiffs attended the address but couldn't execute the warrant, because it is a private house and the company has no saleable assets. This is exactly what I feared would happen, when he ignored every pice of paper that was sent to him, whether that was emails,…
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Liquidated company still trading.
A football memorabilia auction house went into liquidation in April 2016 owing thousands of pounds to clients. He was basically robbing Peter to pay Paul. In the end his debts were so massive he couldn't pay anyone. He had no rent to pay. The sale items were kept at home, he only had to rent a hotel room for the auction…
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17 Month old DELL Laptop Won't Turn on DELL Says Too Bad EU Law Doesn't Apply to Them
I bought a brand new Dell XPS 11 Laptop from the DELL UK Website approx 17 months ago, for a while it would take more then one attempt to turn it on, but it would turn on. Then I was using it perfectly fine. Turned it off and the next day it wouldn't turn on. I have contacted DELL via their Twitter DELL CARES handle and…
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Small claim - is it worth it??
In February I booked to have semi permanent eyebrows done. I paid a £25 non refundable deposit. I then travelled to Leeds (from Sheffield) for the procedure. When I arrived, I was given lots of information and told repeatedly that there are no refunds, however, this was all aimed at me not liking the shape or colour, or if…
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Was the meal delivery company entitled to give my meal away?
The following unexpected event occurred last night. The exact nature of the situation is a bit unusual, which is why I'm writing the events out in sequence, so please bear with me. From time to time we use a popular meal delivery service, whose name I won't mention here, to order our dinner. They don't make the food, they…
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Help with getting money back from Ebay Seller
Hi I just don't have much of a clue about stuff like this so need people's advice. I have kinda given up but just want to know do I have any evidence or a case etc. Basically I bought a veil from china (I know stupid me) and it was lovely but I ordered ivory and when I put it next to my ivory dress it was very clear it was…
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Airport bus no show - no refund, no ticket!
I bought a return ticket for the x30 bus (run by First Buses) from Stansted airport to my home town near Southend. I used the Stansted to Southend part and was due to use the return portion a couple of Sundays ago. The bus runs once an hour and I arrived 25 mins before the bus was due at 18.25. By 19.10 the bus had not…
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Petrol station price display legality
Can anyone advise on the legal situation with the prices displayed on the roadside display – do the prices have to be correct? Petrol station in Bradford was charging 9p (if I recall correctly) more at the pump than the price displayed at the roadside for 95 unleaded. I reported it on Trading Standards website but the…
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refusal of like for like change
purchased a desktop all in one pc on 4th of February 2016 which has developed a fault the screen is coming away at the top called hp who have offered a repair but i'm not happy as they are saying will take pc away and repair could take up to 28 days but time starts when it gets to repair centre and postage dates dont count…
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Store Refund Policy
I have a problem returning cosmetic goods for refund. The store has a Return Policy in the store, which seems pretty straightforward. But when you look closely there are ways that the store can weasel out of accepting the return. What they told me is that the goods were sold in one of their "frequent sales promotions" so I…
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Consumer rights act 2015 refunds???
My wife bought a very expensive iron (steam generator) from a very very well known high street store costing £360 approx 8 weeks ago. While using it a pressure relief valve opened up underneath it and it discharged to contents of the water reservoir and steam pressure vessel through the base. This discharge subsequently…
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Refund for a Bundle
I bought some expensive cosmetics in several bundles in one visit to the shop. The sales technique was to get me to buy something, pay for it, then persuade me to buy more. When I got home, I noticed one of the items was damaged. The shop has offered to replace the faulty item, but I want to return everything I bought and…
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Need advice, car bought from main dealership, got problems
Hi all, I need some advice about my rights. I bought a car in late august 2015 from a main dealership, just short of £7000. The car is 12 plate and had done 18, 600 miles. We paid the majority on debit card but put £500 on a credit card. The car came with a 3 month warranty. A couple of days before the warranty ran out…
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Faulty car parts - recall ?
Hi all I have owned my car from new, and it was recalled in 2011 to repair an ignition fault. It continued to have problems with the ignition and last month it went into the authorised dealer for repair. It transpires there is a new (second) recall to now replace the ignition unit and the key fobs. I've checked on the…
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Returned Item without Label
Help, I've returned an item and forgot to stick the label on it. Basically the courier was coming to pick the item up and I left it for my son to stick the label on before the courier arrived to uplift it. Unfortunately being a typical teenager, he forgot to put the label on and promptly handed the box to the courier who…
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The Rewards Forum / Free Time - possible scam
I have just received a letter from a company called The Rewards Forum - who I have never heard of before. They claim to have my card details from a previous transaction and are going to debit my card with £99.99 for membership, and are offering a "free" holiday in Spain. A bit of research suggests the phone number is…
