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Debenhams online ordering, grrr
I think I may have just lost £20 courtesy of Debenhams (oh plus the best part of a tenner it cost me to phone them, as it's an 0844 number and I don't have a landline :eek:) Went into store on Friday just gone, and asked them to order a garment for me for home delivery. Was taken to the kiosk/computer where the assistant…
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Tesco's Technika 24inch Combi. Screen fell off!
A bit of advice please. I purchased the TV from Tesco's about 18 months ago. The TV is the type without a border, just glass, no clips etc. After about 12 months the screen slipped a bit (I know I should of took it back then). Now the whole front has fell off completely! I have rang and they say it’s out of warranty. Any…
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Cancellation of jewelry order after deposit paid
Hi all, I wonder if anyone can help with this. I have placed a deposit on some jewelry at a high street jeweler. The person I am buying it for knows what the item is (they chose it), but it is being made to order (a standard style, but they didn't have the correct size). The problem is that the recipient has had a change…
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Car bought 2nd hand but seller hasn't sent off V5 log book
Hi, I bought a second hand car (nothing new or fancy, it's one that's several years old) and I kept asking the seller to send off his part of the V5 and after a while I've not been able to get in touch with him. I still have no completed log book. Can anyone advise me what to do here, please? Do I just phone the DVLA and…
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Default issue!
I'll keep this short as this is a rather long ongoing story. I would be grateful for any help. Three weeks ago I applied for a mortgage, the agreement in principle was in place so I paid the reservation fee and found a solicitors. Just over a week ago my mortgage advisor came back to me advising me that my mortgage had…
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The eBuyer £1 Crash of 2011
Hi All Today I've bought Samsung monitor for £1. The payment been taken by them, while the product been in stock. After littel while I received an e-mail, that this product is out of stock, however, because I already paid, It would be delivered to me anyway. Now I've got another e-mail, that money I have paid would be…
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No room at the inn!
Hi everyone, a quick question that hopefully some of you could help me with. A couple of months ago i booked a hotel in London for this Saturday through Ebookers. When i arrived at the hotel they didn't have any record of my booking and were full! I called their call centre (almost a waste of time) and was told i'd get a…
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KGB Deals & Digital Canvas Printing
Hi, I recently purchased 4 vouchers through KGB deals for canvas prints with digitalcanvasprinting.co.uk. I paid ust under £10 each for them which I thought was a bargain. I made the order on 13th November and received the voucher codes by email. On the 17th November I ordered the first canvas print and on the 18th…
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Faulty fireplace - where to go nxt?
We paid just over £1000 to have our old 80's brick firepace removed and a nice new marble one put in bout 6 weeks ago. Last week we noticed a crack on the hearth. Nothing has fallen on or been knocked into this. It seems to be tht there was an internal crack which has worked it's way out. We have been in touch with the…
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Mail Order Parcel damage
Hi all, just wondered if any have any advice here. I bought a exhibition stand by mail order. It was delivered ok, then when being assembled, noticed one corner of a shelf was bashed. Its MDF plastic coated. Contacted the seller who wanted to know if I had signed as damaged or not. The outer box had a small tear in it but…
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Argos and Sagemcom
My elderly mother purchased a Sagemcom digital freeview 320gb hard drive recorder box just under a year ago from Argos. She has had a lot of issues with it and eventually when we realised it wasn't her age causing the issues suggested she returned it to Argos. They told her they couldn't replace or refund and that she…
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can i get a refund on train tickets?
Hi sorry if this is a bit long winded and seems a bit daft, but I don't use trains so i'm not sure how it all works. My family and I were going to catch a train last week to see some christmas lights being switched on, we bought our tickets from a machine and stood on the platform. After a while a lady told us that there…
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Tesco & Sale of Goods
Dear Nice MSE people. Can I please pick your brains? I purchased a very nice 22" Acer Monitor from Tesco in January 2009. It was sold at a reduced price but was not reduced for purposes of being faulty or missing anything or any other reason, simply marked as reduced. In September this year, the monitor went wrong, screen…
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EBookers quote excluding VAT
I want to warn everyone about the EBookers website and their very misleading quotes. I am in the uk and understand that all prices (except advertising to primarily business customers) must include VAT. If not then it must be clear to the customer. I was quoted a price of £437 for a hotel, payable on departure BUT have had…
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Help - advice needed
Not sure if this is in the right place but I bought my daughter a pair of GHD's in the for sale/trade section of hot uk deals. They have arrived this morning and are fake (very good ones), i only found out when i tried to register them. I have rang my bank who have advised that as i paid by bank transfer there is nothing…
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Replacement phone cost me extra £140 internet bill.
So I broke my Sony Ericsson smart phone and sent it into LSB (through my Barclays account) to get fixed. I had no phone for a month while they looked at it, then they sent me a refurb - which is probably worth £60. The refurb was set to some internet settings meaning it connected to the internet via "Mobile" internet. On…
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Distance selling...where do I stand?
Hi everyone, I hope someone can help me out as I'm a little stuck. Recently bought a load of bedroom furniture from an online company who I am now more than a little fed up with! Long story short, we had to wait ages for it but it's here now and there's a problem with one of the items. We ordered a bed and headboard from…
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Oops, underpaid minimum payment ....
Hi all, I have a credit account with a mail order company, and made a payment a few weeks ago for what I THOUGHT was the minimum amount required ... then realised a couple of days ago, when filing some paperwork, that I'd misread it and underpaid by the massive sum of £1.54. I immediately went online to make another…
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Sainsburys half price christmas decorations
I bought something at full price on 21st november and it is now half price!! - the item is still in its box and i have the receipt - can I take it back, get my money back and then buy the half price one? feel somewhat put-out!
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Archos tablet replaced twice-both replacements faulty
Hello everyone, I'm in need of some advice! I purchased an Archos 70 tablet at the end of August. In less than 6 weeks it had stopped switching on at all. I contacted Archos and they asked me to return it, which I did at a cost of £9. Nearly a week later I received a replacement. This one wouldn't switch on at all, I was…
