Missing GOLDFISH Cards

Hi,

I think this is my first post, but I need something to calm my anger while I'm waiting for a callback. I have been a GOldfish Credit Card owner since they were first launched and loyal to the point of it being the only card my wife and I use.

In the last three months, my opinions have been dented, battered and finally crushed as my worst fears have been realised - the replacement cards have not arrived in time!!!

I received back in July, a 'new look' statement which announced that everything was changing (for the better?( and that I would have to notifiy existing payments/suppliers/utilities of my new credit card number which was due when my current card expires as it would be a new number.

Since my account number on the statement was also different, I guessed that they would explain more when my card arrived. But no card and at the beginning of August a letter arrives with my PIN notification. Concerned that my cards had gone astray I called Goldfish and they assured me that all wa well and my cards would arrive in due course......doh!

I called again at the beginning of September as my current cards expire at the end of September and the lady informed me that my card was in a batch that she personnally had been activating so my card was on its way out and would arrive in the next two weeks. I asked what would happen if it didnt? Would there be enough time to send another (bearing in mind it takes normally 7-10 working days and they accussed me of creating a problem that didnt exist!!!

Anyway, finally rang them again today as time is running out and was informed that my cards would not be here until sometime between Oct 3rd and 10th!!!!!! This means that my current will expire and I will have no cards. Arrrrgggg. I went through every possibility but they remained firm that there was nothing they could do. They gave me the Customer Service details but wouldnt give me the head office details (even though I reminded them that they are public record as they are a UK Ltd Company). The lady couldnt find me a supervisor as they were either busy or in a meeting. I politely asked her to interrupt the meeting but she said she couldnt...customers always come first. FInally agreed to a callback at 5pm which is why I started looking and typing this.

Right 5:10pm today - Supervisor Katie called to tell me that the problem with the suppliers was a shortage of plastic:rotfl: :rotfl: - she then immediately offered me a £10 credit as a goodwill gesture - confirming that they are in real trouble!

I pointed out that the problem cannot just have happened as a company such as Goldfish who have initiated a huge plan or replacement numbers/cards with their standing in the financial community could have chosen a supplier that couldnt even secure a large enough supply of plastic for the exercise! Further I pointed out that two weeks ago, her colleague had informed me that my cards were in a batch to be sent out which implies they were already manufactured. I suggested that this was either not the truth or their information was horribly incorrect.

(Nearly finished ) Katie had my account details and said she would get me a written explaination. I again stated that I had never had any communication of any kind that there was a problem - she said that they had only recently been advised. She was kind enough, but the Goldfish approach seems to be 'ignorance is bliss' and I got a definite sense that I would just have to lump it.

Suffice to say I am now very unhappy, exposed to termination of long standing payment arrangements which I now have to rearrange fast! and looking for alternatives - they are not going to get my considerable expenditure in the future.

If anyone has had similar experience in the last few months can you post here as I am trying to gather information to send to Goldfish for a proper statement as I cant let these companies get away with treatment and mistakes like this.