Attempt to transfer to Vodaofne, a cautionary tale!

So, £20 a month for unlimited fibre with Voadfone looked like a great deal. I was nearly at the end of the BT contract, and they were hiking prices, rang retention's got nowhere so I decided to move my service.

Given a start date of 9th Jan, box arrived, quidco tracked, all going to plan. Right up until the 9th when I plugged the new box in and it didn't work. Rang V to be told it hadn't gone through for unspecified reason which they knew on the 5th and 'someone should have let me know' but they had taken over the landline and that the broadband would be sorted shortly. Promised an urgent update within 72 hours.

Rang BT who said nothing had moved because V hadn't filled the right forms in. Plugged BT box back in, worked for an hour and then we magically developed a fault which BT fixed some days later.

No update from V so I chased, no information available but someone would call me urgently within 72 hours. Again they didn't so I rang and cancelled - they still couldn't give me a firm date but they would give me some extra mobile data onto my mobile contract - great if you get a signal at home but sadly I get a trickle at best. Text to confirm cancellation,no charges, apology, etc.

BT agreed a reasonable retention deal so I agreed a new 12 month contract with them. Had an odd letter today saying that my service was ending on 17th and to contact them by 15th if I didn't want it to. Can't time travel, and anyway I agreed the new deal on the 16th and had had a text to confirm it. Then the broadband stopped working, and oh I cant dial out on the landline. BT say that Vodafone only half cancelled so I am now not in contract with anybody, had to set up as new account which means a delay before we have a functioning land line (tomorrow) and Friday at the earliest for Broadband. BT cant ignore a V request nor can the customer override it, V have to cancel it.

Contacted Vodafone who say that they did cancel but only the landline as they never gave notice on the broadband but beyond that they can't help. No landline, no broadband. BT say this is simply not true as the landline has never moved, or they wouldnt have sent the engineer to fix the fault! V have told them one thing and openreach another, and it isn't as simple as switch me back on sadly.

I get that companies have problems and things don't always go to plan, nor am I a fan of BT, but the complete lack of communication or willingness to take ownership of the issue by Vodafone has been shocking. I am long standing customer with a fairly high spend mobile bill (self-employed) so you'd think they would have made a bit more of an effort at actual customer service. The individual staff I spoke to couldn't have been nicer or more helpful, but they couldn't actually resolve the problem.

I'm now stuck in limbo with no broadband internet thanks to Vodafone - which is great when you supposedly work from home. I have two teenage boys who are acting like they have had their heads cut off :cool: and I have completely lost the ability to have any sense of humour whatsoever about the misinformation and barriers to sorting this mess out.

I have changed providers several times before without a problem, and I am always nice to people on the phone so it isn't my fault!

In short: Don't touch Vodafone home broadband with a barge pole . It simply isn't worth the stress or inconvenience.