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  • FIRST POST
    • boyceuk
    • By boyceuk 10th Oct 16, 5:39 PM
    • 4Posts
    • 0Thanks
    boyceuk
    Flight Overbooked - No reply from Wizz Air
    • #1
    • 10th Oct 16, 5:39 PM
    Flight Overbooked - No reply from Wizz Air 10th Oct 16 at 5:39 PM
    To cut a long story of a nightmare days travel short; I was due to fly from Luton to Ljubljana with Wizz Air in July. They overbooked the flight, and even thought we had checked in online the day before and were at the front of the queue in the airport, were denied boarding because there was no spare seats.


    The only way to contact them is through there online web form so I sent them all the details, claiming 400 EUR in compensation for each of the two passengers and an additional £490 in booking a last minute flight with EasyJet so we could still go on holiday.
    40 days later they have still not replied. I have rang there "Customer Services" phone number twice, which costs £1.10 a minute and keeps you waiting in the queue for ages and they did not help. Saying that this is dealt with by a different team that does not accept phone calls in or out...


    What can I do?
Page 1
    • DrA_Harrogate
    • By DrA_Harrogate 10th Oct 16, 6:26 PM
    • 219 Posts
    • 85 Thanks
    DrA_Harrogate
    • #2
    • 10th Oct 16, 6:26 PM
    • #2
    • 10th Oct 16, 6:26 PM
    This is of course 'denied boarding' and compensation is due. So download Vauban's guide (google), read it at least twice, and work out your best line. Since WizzAir is based in Hungary you may need to use the European route. 'Resolver have a UK address for them:

    Postal address The Coliseum
    Watchmoor Park, Camberley
    GU15 3YL

    Phone Number: 0844 249 2075

    Also put your flight details into a nwnf website
    • JPears
    • By JPears 10th Oct 16, 7:23 PM
    • 2,596 Posts
    • 731 Thanks
    JPears
    • #3
    • 10th Oct 16, 7:23 PM
    • #3
    • 10th Oct 16, 7:23 PM
    And you should also claim a refund for your unused tickets.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Ian011
    • By Ian011 11th Oct 16, 12:21 PM
    • 1,351 Posts
    • 705 Thanks
    Ian011
    • #4
    • 11th Oct 16, 12:21 PM
    • #4
    • 11th Oct 16, 12:21 PM
    Usage of an 0844 number for after-sales enquiries and issues is a breach of regulation 41 of the Consumer Contracts Regulations 2013, effective 13 June 2014. http://www.legislation.gov.uk/uksi/2013/3134/regulation/41/made

    Check their website for a compliant number starting 01, 02, 03 or 080 else be prepared to exercide your right to a refund of call costs under Regulation 41(2).
    • boyceuk
    • By boyceuk 22nd Oct 16, 10:54 AM
    • 4 Posts
    • 0 Thanks
    boyceuk
    • #5
    • 22nd Oct 16, 10:54 AM
    • #5
    • 22nd Oct 16, 10:54 AM
    Thanks for the info.

    JPears - We are currently claiming for;
    1) EU compensation
    2) Cost of additional flight with another airline to our destination, as Wizz Air were unable to provide us with an alternative.

    Are you saying we should also be including;
    3) The original cost of our unused ticket?
    I didn't include this as 2) was more than 3)
    • JPears
    • By JPears 22nd Oct 16, 12:14 PM
    • 2,596 Posts
    • 731 Thanks
    JPears
    • #6
    • 22nd Oct 16, 12:14 PM
    • #6
    • 22nd Oct 16, 12:14 PM
    If you are claiming expense for alternative flights, then no don't claim refund. But if they refuse, and this could be more difficult to enforce, they cannont deny you a refund.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • zaax
    • By zaax 22nd Oct 16, 12:19 PM
    • 1,668 Posts
    • 648 Thanks
    zaax
    • #7
    • 22nd Oct 16, 12:19 PM
    • #7
    • 22nd Oct 16, 12:19 PM
    If you paid by card they are liable as well (see http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange )
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
    • Vauban
    • By Vauban 28th Oct 16, 6:49 PM
    • 4,433 Posts
    • 1,951 Thanks
    Vauban
    • #8
    • 28th Oct 16, 6:49 PM
    • #8
    • 28th Oct 16, 6:49 PM
    Pretty sure this site doesn't allow advertising or self-promotion, Arnie. Though if you'd like to offer folk here insights or advice, I'm sure that would be welcome.
    I used to link to my guide - but MSE stopped such malfeasance. I may not have my link (you can still google it) but I retain a magnificent hat!
    • Arnie Becker
    • By Arnie Becker 31st Oct 16, 12:27 PM
    • 1 Posts
    • 0 Thanks
    Arnie Becker
    • #9
    • 31st Oct 16, 12:27 PM
    • #9
    • 31st Oct 16, 12:27 PM
    Well there's enough free publicity for Bott and Co
    • JPears
    • By JPears 31st Oct 16, 2:58 PM
    • 2,596 Posts
    • 731 Thanks
    JPears
    Because they are a known, trusted firm who have been involved in and championed the passengers rights, including taking forward several Supreme Court cases over the years. Regulars here only recommend them because 99% of the time they do the job effectively but have no finanical or business connection with them.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • leylandsunaddict
    • By leylandsunaddict 31st Oct 16, 5:33 PM
    • 816 Posts
    • 509 Thanks
    leylandsunaddict
    Well there's enough free publicity for Bott and Co
    Originally posted by Arnie Becker
    Your company seem to be trying to make up for it by spamming TA where advertising isn't allowed either
    • boyceuk
    • By boyceuk 3rd Nov 16, 6:54 PM
    • 4 Posts
    • 0 Thanks
    boyceuk
    Wizz Air have finally got back to me and offered me 250 EUR (their broken english doesnt state if this is for each of the two passengers of not).
    This is despite me emailing them a signed form we got from Wizz air at the airport saying we would get 400 EUR each.

    And no refund for either either the Wizz air flight we were denied boarding or the subsequent easyjet flight we had to book to go on our holiday.

    This wouldn't even cover the cost of the original flight, let alone the compensation or additional £100 we spent parking and driving to a different airport!
    • Justice13075
    • By Justice13075 3rd Nov 16, 7:03 PM
    • 623 Posts
    • 321 Thanks
    Justice13075
    Flight Distance is 1250 km so €250 for each passenger obviously claim for your unused tickets or the cost of the replacement tickets but not both
    • boyceuk
    • By boyceuk 3rd Nov 16, 7:25 PM
    • 4 Posts
    • 0 Thanks
    boyceuk
    yep. I now know that for that distance it is €250. However, we made decisions at the airport to book new flights and parking based on them saying and signing a form for €400.

    Surely they have to stand by that now?
    • Justice13075
    • By Justice13075 3rd Nov 16, 8:18 PM
    • 623 Posts
    • 321 Thanks
    Justice13075
    I'm afraid i wouldn't hold my breath.
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