Eco boiler scheme - 1 Green Place

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JeremyA
JeremyA Posts: 1 Newbie
in Energy
Hi, does anyone have any experience of the Eco boiler grant scheme and a company called One Green Place? I'm trying to find out info about them as my mum is about to do the Eco boiler scheme through them and has been asked to contribute £900 to the costs? Is this company legit? How do I find a suitable company for the Eco boiler scheme? Thanks.
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  • Browntoa
    Browntoa Posts: 49,322 Forumite
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    well , this is the parent company and the web sites down


    http://www.nepcco.co.uk/
    Ex forum ambassador

    Long term forum member
  • thor
    thor Posts: 5,484 Forumite
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    A lot of the utility providers use 1 green place. My mother applied for a free boiler from sse and they have passed her onto them. We are waiting for a call to set up a survey but if they come back and want around £900 to provide and install a new boiler then there is no way my mother would go through with it.
  • gjhardwick
    gjhardwick Posts: 3 Newbie
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    My experience has not been good so far. They did a technical survey last week. I paid £240 during the visit and was assured this would be my total contribution. I signed a form confirming this containing the clause:

    "I also confirm that the company named above has made it clear that I will not be liable for any additional charges towards the installation of my boiler."

    Despite this they are now asking a further £500 before they will install, saying the surveyor made a mistake and a 'boiler uplift' is needed. I know he did not make a mistake because I discussed it fully with him.

    E-on are now pursuing this with 1 Green Place.
  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
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    gjhardwick wrote: »
    My experience has not been good so far. They did a technical survey last week. I paid £240 during the visit and was assured this would be my total contribution. I signed a form confirming this containing the clause:

    "I also confirm that the company named above has made it clear that I will not be liable for any additional charges towards the installation of my boiler."

    Despite this they are now asking a further £500 before they will install, saying the surveyor made a mistake and a 'boiler uplift' is needed. I know he did not make a mistake because I discussed it fully with him.

    E-on are now pursuing this with 1 Green Place.

    Hello gjhardwick and welcome to the Forums.

    I'm sorry your experience with 1 Green Place hasn't been good so far. They are one of the contractors we use to look after work organised under the Energy Company Obligation (ECO). These applications are looked after by a specialist area of the business and these advisors are best placed to help with your concerns. There's more information, including contact details, on our website in the 'Saving Energy' section.

    Hopefully, this is the area you're talking to but, if not, hope this helps point you in the right direction.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Liz_Brown
    Liz_Brown Posts: 1 Newbie
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    Hi


    My mum has a similar issue. She has applied for a 'free' boiler via Free Heating, which is part of the EnergyLink Group. She has had no survey and they can fit the boiler 2 days after her application, but are charging her £750 for the fitting of the flue etc. I am just wondering if anyone knows if this company is legitimate??


    Many thanks, Liz
  • gjhardwick
    gjhardwick Posts: 3 Newbie
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    Many thanks for the welcome, Malc.

    Yes, I have no complaints about e-on, who seem to be doing what they can to sort the problem out. OTOH I have, at best, very mixed feelings about 1 Green Place, who were the subject of the OP.

    Graham
  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
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    You're welcome Graham. Glad, at least, that we're doing our bit. Hope you've let our ECO team know about your misgivings with the contractor. This sort of feedback is vital. I'll send this thread through to them too.

    Thanks again Graham.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • gjhardwick
    gjhardwick Posts: 3 Newbie
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    Thanks to e-on intervention 1 Green Place have now backed down and agreed to fit at the quoted price.

    Good result, but on the basis of this experience I certainly wouldn't recommend 1GP to anyone.

    Unfortunately, though, it isn't the customer's choice to make since so many energy companies use them.
  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
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    Glad sorted Graham and thanks for letting us know. Sorry for the late reply. Been out of the office for over a week.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Blue_Max
    Blue_Max Posts: 725 Forumite
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    If someone, eligible under the ECO scheme, wish to have boiller made by a particular manufacturer, for example, Worcester Bosch, can e.on do this or only the manufacturers e.on or the installer has dealings with?
    Would the new boiler come with the normal 5 year guarantee by the manufacturer or would it less under the ECO scheme?
    Thank you
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