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    • JackMar
    • By JackMar 25th Aug 13, 5:59 PM
    • 8Posts
    • 0Thanks
    Husky heat pumps - has any one else had issues
    • #1
    • 25th Aug 13, 5:59 PM
    Husky heat pumps - has any one else had issues 25th Aug 13 at 5:59 PM
    This post has been deleted - issue resolved by Husky
    Last edited by JackMar; 17-08-2016 at 4:43 PM. Reason: Want to delete
Page 2
    • Preseli Girl
    • By Preseli Girl 4th Dec 17, 11:14 AM
    • 4 Posts
    • 3 Thanks
    Preseli Girl
    Fraud comes to mind...and other issues with Husky
    From the start the unit has been a disappointment... It has been difficult to near impossible to contact them and get a positive proactive response,the phrase Customer service is not in their vocabulary. Grab your money and run does.

    1. Husky took the deposit out of my account BEFORE I had received the contract to sign. That was 8 days before I signed the contract. (They already had my bank details because I paid them £100 for the survey.)

    2. It was pointed out to me later that the room sizes the surveyor had keyed in were inaccurate which may have been how they came up with calculations showing a low (fake) Heat Loss figure. These calculations showed I would save money and be warm.

    3. The commissioning certificate, which I found slotted inside the handover pack, was signed off 26 May 2016. The Husky installation team did not arrive on site until 28 June- the pump was commissioned on 1 July 2016.

    4. The figures for current heating costs in the tables I was given by Husky, were inaccurate. Again this served to show a greater inflation of the savings over a period of 15 years.

    5. Husky 'installed' two 200 litre water tanks in my loft. They unscrewed my own loft boards which they used to support the tanks. Because the weight was not properly distributed, my ceiling started to sag and I have cracks in the upstairs ceiling because of the weight. They brought a structural surveyor to tell me it was ok and that I should get some Polyfilla.

    This is a list of only a few of the problems I encountered. Another good source of help is Helen Dewdney, 'The Complaining Cow'. But the question is, how do they get away with it?
    • Gwynfryn
    • By Gwynfryn 15th Dec 17, 5:34 PM
    • 1 Posts
    • 0 Thanks
    I’ve been searching for the costs of maintenance and servicing since Husky have increased their costs substantialy. We had a contract, just under £200 pa but they have now raised it to a single contract costing more than £600 pa. Maybe this is because of the difficulties mentioned. Sadly/or not we’ve had our system for 5 years now and only ever had one problem which was sorted out quickly! The increase seems a lot. Has anyone any information about ASHP servicing costs from other companies?
    • mid 1
    • By mid 1 12th Jan 18, 4:26 PM
    • 1 Posts
    • 2 Thanks
    mid 1
    WHere do i go next with Husky
    I have had two 16 heat pumps in my pub for the last 4 years, these were fitted by a man who had a franchise in north wales for fit husky pumps. from the start I had problems with it, costing far more that planned to run, being refused the RHI payments even thou Husky promised I would get it. Husky charging me for parts on the pumps I don't need. the heating never getting warm enough so I have to supplement the heating with electric radiators. I have complained to husky numerous times, and have enough emails printed out to wall paper a room. but they just dismiss me. today has to be the end. I have been paying £54 a month for a service contract for the pumps, today I rang them asked when they would be coming to service them, to be told this was for only one pump and not both. when I asked which one the girl could not tell me. I have read and reread the contract I signed and nowhere does it state it is for one pump only. both pumps work together and heat the water and heating together. not sure how they can separate them. they installed them at the same time . I have written to the chief executive , and I am waiting for a reply. but knowing the last replies I received from Mike Kellett I don't hold out much hope.
    I now want the whole system taken out and refunded. so I can get a system that works properly. The whole system has cost me over £18000 with out the service contract and I feel it is a total waste of money.
    • Preseli Girl
    • By Preseli Girl 17th Jan 18, 7:37 PM
    • 4 Posts
    • 3 Thanks
    Preseli Girl
    Where do I go next?
    I am sorry to hear about someone else having issues with this company.

    Husky would have been a member of RECC when they installed your system, so you should contact them. Having said that, as Husky jumped ship from RECC to HIES towards the end of 2016, you would be best getting in touch with HIES. You will get more sense out of HIES. RECC did not want to know when I talked to them and even advised me to undertake actions on the pump which would have voided my insurance.

    Just for your info, Mike Kellett is no longer CEO of Husky- he resigned early last year and Simon Christian took over as director from 22 May 2017.

    Since I had a horrendous 15 month battle with this company, be prepared to stick with it and don't give up because that is what they want. They will try to drag it out with loads of excuses. Pull out all your documents and get them in order. Keep emotions out of it and always stick to your facts. Gather all the evidence you can, such as bills before and after the pump. Good luck. If I think of anything else I will add it. But phone HIES tomorrow. They are brilliant.
    • Pee'd off
    • By Pee'd off 7th Feb 18, 10:56 AM
    • 2 Posts
    • 1 Thanks
    Pee'd off
    Husky have ceased trading Friday 02/02/18
    I have been informed by HIES this morning that Husky heatpumps has ceased trading.
    Good and bad news.

    Contact HIES 08005053412 ask them who your insurer is and contact them . hopefully all will be OK for you all. Also register a complaint with MCS form on their website. You'll need your MCS cert number.
    Best of luck
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