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    poppett GRRRRR
    • #1
    • 25th Jan 10, 9:28 AM GRRRRR 25th Jan 10 at 9:28 AM
    I posted a thread here last week for some advice after my son ordered a phone from this company. Basically they were still in the process of checking his order when he received a completely different phone and free gift. When he phoned to let them know their mistake he was told to send it back to them and they would refund postage. I wasn't happy about that as it was their mistake, even if they would refund later, how long he would have to wait concerned me. And they had the cheek to say he'd be liable for the contract if he didnt return within 2 days.
    So, this morning I have been onto Consumer Direct and have been told to hold onto the phone and write to them and send a copy via email, quoting this and that and tell them to get a courier out as its their fault. I have been on their website to email and it won't accept my file. So I tried phoning them (yet again) at 9.03am only to hear a recorded message lines are closed until 9am. Ok, so I gave them until 9.20am to settle themselves by their desks and phoned again only to get the same recoded message.

    I will send my hard copy by recorded delivery and leave it to them. Has anyone used this company before and had any problems?
    2 savers club. No.104. Aim 300.
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