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    zahid jahangir
    Parcel claims is a joke!
    • #1
    • 1st Dec 09, 3:24 PM
    Parcel claims is a joke! 1st Dec 09 at 3:24 PM
    Hi everyone,

    I am a new on here, and i recently won a bid on Ebay on the 19/11/2009 on a Konica Minolta 5650 EN Magicolor laser printer. The printer is just over 3 months old, and i won it around 179, so i was glad because i was going to buy this same model for around 600+.

    The last time i won a laser printer, i travelled to London in my car to collect it, no problems! I decided not to go all the way to Devon to pick the printer i purchased on ebay, so i used I thought, great! Just over 28 including inurance for upto 40kg delivery, very cheap! I paid the service on Thursday ( same day i paid for the winning bid on ebay) for a next day delivery, thinking the item will arrive Saturday.

    Remember, it is my first time using an independant courier service, rather collecting items in person.

    The parcel did not arrive on Monday, around mid day from FedEx and the parcel was damaged. I did say to the FedEx driver that the box is damaged, looked like it was knocked around. I signed for the parcel, and took it inside to see if the item was actually damaged.

    I could not believe when i opened the item, it was damaged with cracks and a broken panel.

    I emailed parcel monkey straight away with images of damages, and asked for a full refund of service and payout for the damaged item.

    After emailing the relevant info, Kevin from the claims investigaton department said i have to wait 8 weeks for FedEx to payout! Why do i have to wait 8 weeks from third party companies to payout, when i paid a service to parcel monkey to do a job they could not deliver properly.

    I just want my money back, so parcel monkey can get paid from their third parties after.

    I need this printer for my business, im losing money because of christmas orders, and i need something done.

    What shall i do?

    here are some images, the printer was well packed with lots of bubble wrap and a fragile sticker.

    copy and paste this address in your address bar in your internet explorer or firefox web browser -

    sorry, as a new user, i cannot put a link up due to spammers!

    The easy way is to open up notepad or a text editor program and copy and paste the following ,


    Then copy the highlighted text below,

    Then paste this next to the 'http://' without no gaps so it looks like a complete web address.

    Then copy the whole address and paste it into your web browser address bar and hit return (enter).

    see the evidence yourself.

    thanx for reading.
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