Was Mortgage Free until 52!!!

• Warning - this is for my info and sanity, to keep a record of what has been happening so far - don't read as you'll be bored out your mind
• 16/5/16 18.00pm Part of cladding fell - phoned emergency phone no, to be told someone would be out within 5 days.
• Phoned them back - said this was emergency and dangerous - someone needed to come out tonight
• 21.20pm - phoned back - asking if anyone was coming out, was told yes.
• 22.30pm - someone came out, had a look and said was dangerous but nothing could be done tonight, so called into office there and then and then told us someone would be out tomorrow morning 1st thing to cover it up.
• 17.5.16 Someone came out with a ladder, had a look and said too dangerous to go up, but will take photos. Will call office and tell them this.
• 18/5/16 Someone came out with a ladder, had a look and said too dangerous to go up, but will takke photos. Was told someone had already done that the day before. Will call office and tell them this,
• 19/5/16 Someone phoned me to say that he had been given a job no. to go look at damage, but had been out yesterday, so was not going to go today and have a look. Job priced, and if heard nothing by Tuesday to phone office and find out what stage they were at. Mentoned that now it had rained, water was getting in - was told it would all be one job, and a slate was also moved with the high winds.
• 24/5/16 Heard nothing -this is the date meant to hear about quote
• 25/6/`6 Phoned Office - sad they had just finished for day - but would get someone to phone me tomorrow. Mentioned the fact that 2 men had already said this was dangerous and that weather was making it worse, and that insurance needed to know immediately. Was told that they were insurers, so didn't need to let anyone else know.
• 26/5/16 Heard Nothing
• 27/5/16 Phoned Office again - to be told they are on holiday till Tuesday
• 31/5/16 Office phone me to tell me slater and inspector would be out to price job - slater phoned me and said - he had already priced this job and that office had all details and photos., and takes about 14 days to send an estimate, so should hear by Tuesday. Was sitting outside me house and saw the loose tile I had also reported.
• 7/6/16 Still heard nothing
• 8/6/16 Phoned office, once again only to be told they had finished for the day. It was 4.30pm. They would get someone to call me tomorrow. Mentioned again the fact that this had been declared dangerous and again mentioned the insurers.
• 9/6/16 They phoned me, said someone would be in touch with me today. Contractors phoned me, said they had a job no/line to go and price the job, and should get estimate by next week. Told them job had already been priced and all details were with office. They said they knew nothing about this.

BookWorm wrote: »

Gosh AFK - that really is a saga. Sorry to hear you are having so many issues

Is the problem with the insurance company itself? Or a company working on their behalf? I would be inclined to follow up with the head office if it was me. As Bexster said, you can use your notes from above as evidence of the ineptness you have suffered from to date.