Flight delay and cancellation compensation, Easyjet ONLY
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A bird strike is not an extraordinary circumstance and in any case it was on the incoming aircraft so it was a knock on effect. Download and read Vaubans guide all explained in there.0
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Got confirmation on monday that CEDR have decided EJ have to pay us compensation :T
Ive been on and accepted it, anyone any idea how long they take to pay up? I want to book this years holiday and that cash would come in very handy
(not flying with EJ) 0 -
clairet707 wrote: »Got confirmation on monday that CEDR have decided EJ have to pay us compensation :T
Ive been on and accepted it, anyone any idea how long they take to pay up? I want to book this years holiday and that cash would come in very handy (not flying with EJ)
Hi clairet707,
I don't believe it - I've just had my compensation claim for the same flight as you rejected!
I was so despondent that I came on MSE to see if anyone had any advice on how to appeal and came across your recent posts. We were on that same nightmare flight back from Corfu - too coincidental not to be!
Please may I DM you? I'd love your help regarding what you submitted in your claim. It's ridiculous that mine got rejected given no other flights cancalled or even delayed significantly, plus much of the evidence was either the wrong date or too vague.
Thanks so much,
gcdh0 -
Sure no problem, I got the compensation yesterday 😀 we have now booked a holiday for later this year witht the cash0
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clairet707 wrote: »Sure no problem, I got the compensation yesterday 😀 we have now booked a holiday for later this year witht the cash
Amazing! Well deserved given the horrors we faced last October! I've just sent you a private message :j0 -
From Easyjet via their Facebook page 23 hrs ago!
easyJet is sorry for the recently reported poor service our customers have received. We feel that these circumstances are very rare, but know in these instances we should have done better.
We’ve made it easier for our customers to claim compensation (EC261) or expenses, whatever the circumstances. We outline compensation for overbooked customers on our website, and where claims can be submitted in minutes and typically claims are processed and paid within 7days.
We have improved our processes in our contact centres to ensure that customers are not put through a similar experience. We realise this should have been handled in a better way, and have picked this up with the team involved. Again we are sorry for what has happened.
If you believe that you were denied boarding on an overbooked flight and you haven’t received compensation please contact easyJet on 0207 517 7103, where a dedicated team will look into your case immediately.
And then more recently
If any of our customers have remaining claims regarding possible denied boarding or associated expenses, please do give us a call on 0207 517 7102 to speak to one of our specialists.0 -
clairet707 wrote: »Sure no problem, I got the compensation yesterday 😀 we have now booked a holiday for later this year witht the cash
Oh my goodness, CEDR have refused to reopen the case or let us start a new one. They said each decision is made on a case by case basis so if different adjudicators their interpretations have to be respected! This is despite the fact that we were on the same flight and EasyJet used the exact same "defence" against us.
Does anyone have any advice? We were just told by CEDR to try the small claims court if we wish, but this just all seems grossly unfair :-(0 -
Oh my goodness, CEDR have refused to reopen the case or let us start a new one. They said each decision is made on a case by case basis so if different adjudicators their interpretations have to be respected! This is despite the fact that we were on the same flight and EasyJet used the exact same "defence" against us.
Does anyone have any advice? We were just told by CEDR to try the small claims court if we wish, but this just all seems grossly unfair :-(
Some CEDR rejected your case, not just the airline?
How about you tell us exactly what was said, and the circumstances of your delay, and then maybe we can offer proper advice?0 -
Hi all - new to this forum so please bear with me!
Long story short - easyjet flight to Iceland from Luton couldn't land because the pilot stated it was too windy. Flew us back to Glasgow where he had to re-fuel, and then onto Luton... 8 hour flight to return back to where we started!
When coming in to land, nothing seemed extraordinary except the pilot telling us about 30 mins beforehand that it might be a bit windy... when he pulled up (about 25 feet off the runway), even the crew seemed shocked (I was sitting in front of 2 of them so could see their faces and hear their comments). He came out onto the flight deck about 20 mins later visibly shaking whilst holding the microphone, to tell us he was sorry but it hadn't been possible to land the plane as it was just too bad weather-wise! Hmmm, more like he bottled it
Investigating this when we returned home, we got proof that every flight into Iceland had landed that day (59 other flights) except ours - one was 6 mins before ours and one was 6 mins after!
Ground crew told us on arrival back to Luton that we were entitled to full compensation and that we only needed to claim following a little orange leaflet they gave us.
Since then, Easyjet have now refused twice to pay out, either for delay compensation or for food and taxi costs to and in the hotel they put on, as they state bad weather is not covered under the EU Law. In their second response when I raised a complaint, they state 'this is our final decision and we will not enter into any further discussion with you!' Charming...
Where do I stand when clearly this was pilot incompetence or something else that's hidden, rather than bad weather!
I am so upset by this situation as we lost 24 hours of a surprise 40th birthday present, and the way Easyjet are responding just seems very rude and unhelpful... and funnily enough you cant ring them to complain, it all has to be in writing!
Thanks for reading
Kellie0 -
Nobody is more encouraging than me in my enthusiasm for passengers exercising their rights under the flight delay regulation.
But seriously! Have you read how you sound? How do you know that the pilot "bottled it"? That sounds pretty implausible to me. And although other aircraft might have landed, cross winds affect different planes in different ways.
Unless you can provide any evidence that this was "pilot incompetence" or "something hidden", you're going to struggle to make a claim stick in the courts - which is your only alternative remedy.
Even if the delay is caused by weather, you're entitled to accommodation costs and reasonable food (if you have receipts).0
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