Kitchensuber

viallis wrote: »

Hi, We have just ordered a new kitchen plus white goods from Uber Kitchens based in Manchester, we live in the South East. A rep. came to visit, seemed straight, only took £100 deposit and the kitchen should be delivered to be fitted end of July. The price was almost half the price of other quotes and too good to miss. After he left we looked at each other and wondered if it was a scam, we have telephone the company today and spoken to a customer service person, the rep. rang us back when we asked for a return call,all seems kosher, still feel jittery though. The rep. had no brochures to leave with us, he had no business card. Anyone out there dealt with this company please. Thanks

Please dont buy from this company i have been ripped off please just walk away with just losing £100 deposit, it is a scam and they are a very unprofessional company

Phew what a lot of tales of woe..... Well, I'm afraid I am going to add to them! In August I ordered a kitchen from Best Value Kitchens of Europe (again owned by Mr Sersen as stated by a previous contributor as the owner of another company) based, again, in Manchester. Delivery was set for the beginning of September. Paid £100 cash deposit (which went to the designer). Paid cash to the delivery driver. When my fitter came in the next day and he started to assemble the units and unpack the boxes and bubble wrap we found that four doors were missing, three doors were damaged, one drawer unit was unusable due to water damage, corner posts and end panels damaged or missing, and so it went on. As he couldn't continue, he went off to another job. It took over five weeks to have the missing or damaged items replaced, after endless phone calls when the staff hung up, the lines timed out, or just kept ringing for 45 mins or more with the staff fibbing and fobbing me off, or hanging up on me, despite my keeping my cool,.
The second delivery driver was, well seemed to be, very nice and helpful. We found that this second delivery was still missing the four doors that were 'out of stock' still missing two end panels, and the made up drawer unit was even more damaged than the first. He phoned customer services and assured me that everything would be couriered down to me the following week. That was last week and they didn't arrive and I can't get through to their phone number as it keeps cutting off. Have just tried again and got through, hurrah, but after I heard that awful automated voice "Thank you for calling" for the 1,000th time, then the line cut off. My fitter has just found that there are four sets of 180 degree hinges missing too. I despair. Think at this point most people give up and have to try to resource the missing/broken pieces elsewhere. Think that Best Value Kitchens has probably stopped trading and another company has taken its place. I am furious, but I put it down to my own stupidity. We all buy so much on the internet these days, without any problems. We have come to trust it. The old saying caviat emptor - buyer beware - should always be observed.
Can anybody swap a 400 ml ivory door for two 300 ml ones? Will have to look on Ebay, ho hum.