Add your feedback on energy supplier Iresa

I have never known any supplier use a reading which includes a decimal point, and I cannot believe that the Data Collectors would provide an estimate reading with a decimal point. Bear in mind, that the difference in cost is marginal. It is more likely another c&&K up.

Just seen this on Trustpilot (posted today)

Eventually my on line meter point for Gas appeared in my Iresa account. Some numpty within Iresa used an opening Gas reading that I never gave them, ignoring the figures I had given them three times previously and claimed it was the IGT that supplied them with this inaccurate read. This reading was one taken from April 2014, how can that be? You might ask and one for the life of me can not understand. You can imagine what the difference is now some three years on. Iresa refused to believe my own reading and now showing 668 pounds in debt for Gas that I have already paid to my previous supplier. Ofgem refuse to get involved unless the case goes over eight weeks and untill then I am liable for this cost because the ones that eventually do answer the phones don't know how to correct it. This should not be allowed to happen let alone continue for this long without being brought to order. So much for government adverts encouraging you to Switch when they themselves are issuing licences to companies like Iresa that are causing so much stress for switching your gas and electricity. Thank you Iresa for the torture you have put me through this last two months.

youravinalarrrf wrote: »

I entirely agree with you which is why I'm still pushing on with the complaint until I receive a satisfactory and believable explanation from Iresa.

All they've said so far is the following which I do not and will not accept and it completely avoids answering the crucial question which I want them to answer as to how this could possibly have happened:-

.....and those are the facts of the case against Iresa Limited M'Lud. :rotfl:

Iresa is correct, but..... As the gaining supplier, they have a duty to get your old supplier to agree to use the reading (decimal point 'n' all) for final billing purposes. I doubt that this will happen. I am beginning to wonder whether this is all down to what I think is Iresa's use of a US-based IT package.

A quick check of electricity supplier sites in the US, NZ and AU all note that any readings in RED or right of the decimal point are for meter getting purposes only. and should be ignored.

youravinalarrrf wrote: »

They should do although I've not received my reminder emails this month so far.

Unless a miracle has happened I'm expecting that this will create even more incorrectly calculated gas bills which will result in even more self inflicted customer complaints which Iresa will have to log, handle, resolve and eventually respond to and the queues on the phone will get even longer.

I've found the easiest way is to ignore the email reminder and submit my meter readings on the last day of every month. Doing it that way ensures that you get bills covering a full calendar month which then allows you to compare your usage with the same months in past or future years.

Put reminders in your diary or on your calendar to prompt you to submit the readings.

I am rather hoping that they have been told by Ofgem to resolve their gas billing issues before asking for any more gas meter readings. At the moment, whenever a gas reading is entered it automatically updates the My Transactions page which still seems to be using an incorrect multiplier. The longer this sorry saga goes on; the deeper the billing error hole gets, and the more difficult it will be for Iresa to resolve.