Anyone tried Starling Bank?
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Got my code yesterday and account was opened via my phone in 10 mins.
However there appears to be a major bug on their app - at least on iOS on my iphone 6. Only a maximum of five payment beneficiaries will be saved, if you try to add a sixth, then the sixth will replace the oldest beneficiary and so on. I've made Starling aware of this but surprised their testing team did not pick up on this.
Also be aware that smartphone is the ONLY way to make transactions on your account, no telephone or web browser access is provided. Whilst I know many of us are glued to our smartphones 24 hrs nowadays, it would be useful in an emergency if they provided access to automated tel banking at the very least. For this reason alone I won't be using them for my main day to day banking so will use them for overseas use only. However not sure if they can keep up the free overseas use long term, we all know what happened to such perks with Nationwide Flexaccount and more recenty N&P Gold current account.0 -
Code arrived today (I registered on 2 different phones and both arrived within seconds of each other).
The account was opened in under 10 minutes without any issues uploading the drivers licence scan, verification completed a couple of hours later and overdraft offered at the same time.
Also be aware that smartphone is the ONLY way to make transactions on your account, no telephone or web browser access is provided. Whilst I know many of us are glued to our smartphones 24 hrs nowadays, it would be useful in an emergency if they provided access to automated tel banking at the very least.
for security I've registered the app on 2 separate phones, so if I have a problem with my phone I still have access. You can have up to 3 devices authorised.
Fingerprint access only works on iOS at present, Android (even on fingerprint reader equipped phones like the S7) is still code access only. I've emailed them about it and they say they are working on it.====0 -
Folks, i strongly recommend you don't use Starling Bank just yet for your day to day banking...its clear the product is still in Beta. This morning I tried to make a transfer online from my KBC bank account in Ireland to Starling and the payment failed despite providing the correct Starling IBAN and BIC. After speaking to KBC they said they its an issue with the Starling BIC and the problem is at Starling's end. I suspect this is the case as Starling can't even get the basic things right just yet, eg max of 5 payees stored in iOS app.
On the plus side, they've told me that any foreign currency payments received by them are converted at the mid-market exchange rate with zero fees...a first for a UK bank I believe. They are also in the process of setting up forex outgoing payments in conjunction with transferwise which again will be sent using mid-market exchange rates, albeit with a small fee. So at least the future looks promising once they have everything working.0 -
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Have to say love the way the debit card is presented similar to the curve presentation and not having to wait for a pin.
Happy so far.
John0 -
Debit Card arrived today.
Would just like to echo the above, lovely presentation of the new card!
I'm a sucker for the little things.....0 -
On the plus side, they've told me that any foreign currency payments received by them are converted at the mid-market exchange rate with zero fees...a first for a UK bank I believe.
Meanwhile you could use Revolut, interbank rate (weekdays) without fee for such a transfer, and it would arrive to Starling as a normal GBP payment by FP.Evolution, not revolution0 -
Fully up and running here now, card has arrived. I must echo the above posts on the presentation of the card, very impressive.
I am midway through a bank account switch to Starling too, so fingers crossed it all goes smoothly.0 -
Has anyone asked them about the procedure to make cash deposits into the account? I see the FAQ just says "get in touch with our contact customer team".====0
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