A real work at home job

colaa1 wrote: »

Hi,

I have connected the router, all the lights are on as they are meant to be. I then inserted the cd and got as far as the username and password screen where it wants my talktalk details - I put these in and it doesn't go any further - a status/progress bar completes along the bottom of the screen but I am still at the username and password page.

I have checked with talktalk that I am using the correct username/password. They say that they can see that I am connected to the server but I cannot access any web page.

I have tried this with and without Norton enabled, when it is enabled I am getting Norton rules flags coming up.

Any suggestions please, I am tearing my hair out

Many thanks

I am guessing if talktalk say they can see your router logged in you
have done that bit ok

For the moment keep norton off, be careful because sometimes
it's still running when you think you have closed it, ideally you want to
open the configuration page and turn off the "firewall"

then try to open a webpage, if it works its a firewall blocking issue
if not try these steps

Open internet explorer
Click "Tools" drop down menu
select internet options
then connections tab
put a dot in "never dial a connection" ( if steps don't work put this back to where it was after, to allow the usb modem to autoconect)
click apply
Now click lan settings button
ensure no boxes are ticked click ok then ok again
close internet explorer down and reopen and check if you
can browse

if thats not worked, try this and post back the results
click start menu
click run
type "CMD" in run bar and press enter
in the black window type "ipconfig" press enter
write down the results
then type "ping bbc.co.uk" press enter
write down results
close the window and post info back here

ok no problem guess it's easy to misunderstand people on a internet
forum

If its not working after a system restore to a earlier date
, are maybe the connections not connected quite right?