Add your feedback on energy supplier Iresa

pooch · 24 May 2017 at 6:33PM

Hengus wrote: »

...

I note that Iresa has had another day of terrible reviews on Trustpilot and Facebook.

Yes, I noticed more than one individual spamming the supplier's facewbook page with duplicate posts. (and MSE thought they had it bad :cool:)

Trustpilot? They should be done under the Trade Descriptions Act

Fake reviews plague consumer websites

you_llneverwalkalone · 24 May 2017 at 11:17PM

you_llneverwalkalone wrote: »

I,ve completed my move to Iresa month ago.

Move happened as expected. Online account opened with correct details. First direct debit taken.

Gave Iresa my opening meter readings & received email confirmation of the reading but the reading is still not showing my online account. Still not receive my final bill from Eon either.

I,ll keep you updated.

I had to open a ticket with Iresa on the 22/5 regarding the meter readings & they replied the next day.

Received my final bill from Eon today but the readings are 63 units out in Iresa,s favour.

Iresa sent me an email confirming my reading but they chose to send Eon a different reading.

Former_E.ON_Company_Representative:_Malc · 25 May 2017 at 9:20AM

you_llneverwalkalone wrote: »

I had to open a ticket with Iresa on the 22/5 regarding the meter readings & they replied the next day.

Received my final bill from Eon today but the readings are 63 units out in Iresa,s favour.

Iresa sent me an email confirming my reading but they chose to send Eon a different reading.

Morning you_llneverwalkalone and sorry to lose you.

Iresa may have sent us the meter reading you gave them. I suspect the industry third party (Data Collector) that checks readings are in line with previous usage held for properties might have changed it. If they did, both suppliers need to use the same reading to open/close their respective accounts.

Is this for the electricity? If it is, 63 units is below the threshold needed to be able to challenge these changes. The difference needs to be 250 units or above but, where below, the reading they've given will stand. Although it means paying one supplier for more units than expected, this is balanced out by paying the other for fewer units.

Hope this explains you_llneverwalkalone.

Malc

steve.whitworth · 25 May 2017 at 2:07PM

Iresa may be the cheapest out there, and that's great, but trying to get any response from them via email is impossible. They failed to give my previous supplier the switch over readings, which resulted in estimated readings. I've emailed them multiple times over the last two months about this and had no response whatsoever. The multiple emails are all recorded on my account as open tickets - they clearly have no targets to clear these and I doubt after two months that I'll get any response at all.
Fortunately the discrepancy is fairly minor, so I'm going to just live with it, but reading other posts, I'm dreading something bigger going wrong and having to fight with an unmanned office to get it resolved.

Avalyna · 30 May 2017 at 11:47AM

Moved to Iresa, in fairness after reading the somewhat negative reviews. The rates being offered were inline with my previous rates from NPower but due to fixed rate ending needed to move. Order went through quickly online, acknowledgement emails all as expected and transfer appeared to be going seamlessly. BUT....My electric has transferred fine, the gas hasn't and I'm suspecting this is down to us being with an IGT rather than National Grid. They should have spotted this from the MPRN, there was nothing in the T&C's about it being a problem and maybe it won't be. I've emailed them several times via the online help that you are supposed to use but despite 7+ emails over the last month, and a phone call, their response is silence. Tried again today, 27th in the queue (no offer of automated call back) NPower won't close the account and refund the credit owing until Iresa send in the final reads (have 30 working days - 6 weeks to do this). I've emailed the complaints team today and I'm doing to give it another 7 days but if no avail, Ill be moving again and paying a little more as you do need to be able to speak to someone which is impossible with Iresa.:(

Just seen this on NPower website, so hopefully this explains the poor response to date, will update again once known.

How does it affect me?
It normally takes about 3 weeks to switch suppliers, but if you’re switching your gas between 13 May and 08 June 2017 there might be a delay while some systems are being updated. It could take up to 5 weeks for your gas switch to go through, so please ignore how long it says in your welcome pack.

It only affects gas – if you’re switching your electricity this will go through as normal.

You don’t need to do anything
The delay won’t affect your energy supply at your home – it just means it’ll take us a bit longer to get your account set up. But you can track your switch at any time in your online account, and we’ll send you an email or letter as soon as we’re able to confirm your start date.

Shavuot · 30 May 2017 at 12:13PM

Avalyna wrote: »

Moved to Iresa, in fairness after reading the somewhat negative reviews. The rates being offered were inline with my previous rates from NPower but due to fixed rate ending needed to move. Order went through quickly online, acknowledgement emails all as expected and transfer appeared to be going seamlessly. BUT....My electric has transferred fine, the gas hasn't and I'm suspecting this is down to us being with an IGT rather than National Grid. They should have spotted this from the MPRN, there was nothing in the T&C's about it being a problem and maybe it won't be. I've emailed them several times via the online help that you are supposed to use but despite 7+ emails over the last month, and a phone call, their response is silence. Tried again today, 27th in the queue (no offer of automated call back) NPower won't close the account and refund the credit owing until Iresa send in the final reads (have 30 working days - 6 weeks to do this). I've emailed the complaints team today and I'm doing to give it another 7 days but if no avail, Ill be moving again and paying a little more as you do need to be able to speak to someone which is impossible with Iresa.:(

It sounds like you gas has been transferred if (a) you have provided the final meter readings and (b) nPower are waiting for those readings.

Yes, the IGT will delay matters in npOwer getting those final readings, and hence a delay in the final bill. I suspect the reason Ireas are not responding to you is they fail to see what they have done wrong; your complaint should be against nPower if you are waiting a final bill from them.

I'm not sure why you even went to Iresa for your gas - ther were better deals available elsewhere at the time.

However, I see you now want to move to a more expensive supplier, presumablay for your electricity too, and the good thing about Iresa was there were no early exit fees.

Switch away, and think of what you could have bought with the money you will now be paying to another energy supplier

[Deleted User] · 30 May 2017 at 12:27PM

There are currently industry wide issues with all gas transfers. This article explains why http://www.moneysavingexpert.com/news/energy/2017/05/gas-switch-delays

markipad · 30 May 2017 at 7:33PM

New type of error on Iresa website:

I've been diligently submitting my meter readings to Iresa, at least every couple of weeks, for my own reassurance. This has worked fine until tonight, when I received an error message, stating: "Reading already submitted on 2017-05-23".

Presumably, Iresa can't understand why my gas reading has not altered in 7 days; it is quite simple - I have not used any gas! This is quite normal for me in the summer; I use electricity to heat my tap water, and I have not needed to use any gas for heating. I'd be interested to hear if anyone else has experienced the same thing.

I can understand why this might fail "VALIDATION", but having my reading rejected at submission is surely wrong!!

grumpycrab · 30 May 2017 at 11:34PM

markipad wrote: »

I received an error message, stating: "Reading already submitted on 2017-05-23".

Presumably, Iresa can't understand why my gas reading has not altered in 7 days;

It's a bad Iresa message - guessing your gas reading has been submitted for validation by 3rd party - see messages under the Support tab https://selfservice.iresa.co.uk/selfService/customerHelpSupport

Shavuot · 31 May 2017 at 9:55AM

markipad wrote: »

New type of error on Iresa website:

I've been diligently submitting my meter readings to Iresa, at least every couple of weeks, for my own reassurance. This has worked fine until tonight, when I received an error message, stating: "Reading already submitted on 2017-05-23".

Presumably, Iresa can't understand why my gas reading has not altered in 7 days; it is quite simple - I have not used any gas! This is quite normal for me in the summer; I use electricity to heat my tap water, and I have not needed to use any gas for heating. I'd be interested to hear if anyone else has experienced the same thing.

I can understand why this might fail "VALIDATION", but having my reading rejected at submission is surely wrong!!

Did you submit the reading on 2017-05-23?
If not, perhaps a reading was obtained by the meter reader on that date?

Even if not you, submitting readings every fortnight is not really necessary.

As it''s the last day of the month today, I submitted my meter readings today, no issues

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