Updated Find the cheapest broadband discussion thread

blahblahdoh wrote: »

Switched to Plusnet 10 days ago, and didn't receive a redemption email for the cashback. Chatted to them today and apparently I didn't "track" in their system, so they are raising it with "marketing" who will deal with it "within 5 days".

Anyone else expecting cashback: they are supposed to email details of how to claim within 10 days of activation. Apparently their system can't cope with this seemingly simple task, it looks like we have to waste our time chasing it. And this is just the first stage in their process.

In their forums there are examples of them making it difficult to get the cashback at every stage of the process. Presumably that's why their process exists, it's completely unnecessary otherwise. I'd love to know what proportion of those eligible for cashback actually receive it, and how much time they had to spend chasing it.

Had cashback 2 years running with them, once via the website, once via telephone. Both tracked without a hitch. No chasing. cheque arrived in the post ok both times.

Having a year out with Sky, I'm going back to Plusnet with cashback. 3 times lucky?

Thanks for the replies. It looks like this is not a big issue, and, to be fair to Plusnet, they have sorted this out quickly. I've requested them to check what went wrong, in case others are affected.

Now I've raised another problem with them though: why is my line speed below the guaranteed minimum.

It's the line speed as measured by Plusnet. Guaranteed minimum is 3Mb, but it has been 2 for the last three days, and below that previously. Their estimate is 5-8 for my line. I chatted to them about it before and they suggested rebooting the router, but that made no difference and they didn't follow it up.

I've got another 2 problems now: excessive noise on the home phone line, and inability to contact Plusnet in any way to report it. Their online chat and phone lines are all busy, and they don't allow any other form of contact. I'm thinking of raising a complaint, but I may have to actually write them a physical letter? So much for communications.

I'm fairly certain the problems are due to a loose connection at the exchange (green box) yet again (it has been the last 4 times) - it seems the connections can become dislodged by vibrations from traffic, and engineers don't seem to have any solution to it other than plugging it back in properly and waiting for the next complaint when it works loose again.

Hello,

I've just received the bt price upgrade email, I have rang them and now am able to leave the contract early without penalty.

So I am on the hunt for a cheap deal.

Requirements; basic broadband, with line rental if required
Happy to pay up front and claim cash back or vouchers etc.
No call or tv package necessary.

I have had sky, talktalk and bt in the past all delivering a similar line speed ~7mbps and been happy with the service in every case. The only reason for switching was the end of introductory promotion.

Before taking out the contract with bt I had sky broadband. It is not until mid February 2018 that I will have been without sky for 12 months so I don't think I qualify for a new customer contract.


The cheapest contract I can remember having worked out at about £7/month equivalent after cash back etc.

The cheapest I can find today is £11/month.


What is the cheapest deal available?

What is the best price seen recently?

What is the cheapest you've ever had?

Best to take the £11/month today or hang on for a few weeks for a better deal?

Thoughts?

Thanks! 🙂