Reclaim CPP article discussion

Moneyineptitude wrote: »

I disagree, mainly in contacting FOS who can do nothing-but also because it is only the CPP scheme which will be sending the cheque.

Anyway, if you feel that all this extra complaining activity will speed the resolution then by all means continue.

If you read my linked thread, you'll see that I had to write direct to the CEO of HSBC before a speedy resolution to my problem. I was waiting far longer than you have before I resorted to that, however.

How negative your comments can appear to be! I feel sure this Forum is not just about you and how you like to impose your opinions on others here who have had different experiences and may have achieved a better outcome in a different way. Surely the Forum is for posting relevant queries and comments to help other in a positive way?

Southernbell wrote: »

Surely the Forum is for posting relevant queries and comments to help other in a positive way?

It's also for dispelling mis-information.

You have posted that you complained to basically the wrong people, how is it "negative" to give the correct information?

As I said, if you feel that all this extra complaining activity will speed the resolution then by all means continue. I'm just telling you that such extra actions will make no difference.

I notice that this thread has far far more posts simply stating that cheques have been received. The posts which are the most "negative",however, seem to be those accusing CPP of incompetence etc.

Moneyineptitude wrote: »

It's also for dispelling mis-information.

You have posted that you complained to basically the wrong people, how is it "negative" to give the correct information?

As I said, if you feel that all this extra complaining activity will speed the resolution then by all means continue. I'm just telling you that such extra actions will make no difference.

I notice that this thread has far far more posts simply stating that cheques have been received. The posts which are the most "negative",however, seem to be those accusing CPP of incompetence etc.

(Text removed by MSE Forum Team)

Well spotted re. the posts and yes there are many people very happy about their refunds but surely it is natural for people with concerns or problems to look to forums for others with similar problems? And to be met with a constant barrage of sanctimonious negative comments is not helpful. You are giving incorrect information yourself telling everyone to go to the ombudsman when that should be a last resort after receiving a final response from the bank. I don't think it should necessarily be up to the ombudsman to sort out the bank's problems and there is plenty of room for healthy debate and some people power in the meantime. We call it "squeaky gate syndrome" - the one that makes the most annoying noise gets the treatment the fastest.

And let's face it, without the problems this would be a very boring thread indeed made up of "I got x and my husband got y and we are very happy".

Rotti wrote: »

You are giving incorrect information yourself telling everyone to go to the ombudsman

I have told you to go to the Ombudsman if you remain dissatisfied with the response you have received. This is in line with the agreed financial complaints procedure detailed here;
http://www.financial-ombudsman.org.uk
I have at no time advocated everyone going to the Ombudsman

Rotti wrote: »

without the problems this would be a very boring thread indeed made up of "I got x and my husband got y and we are very happy".

I agree it's already a very repetitive thread, as the vast majority are indeed "very happy" at the outcome of their complaints.

Thanks again for your contributions to the thread.