British Passport Services scam

Hi,


I was looking at getting my daughter a passport and noticed on the governments website you can do it with a fast track 1- week. I typed in fast track 1- week into Google and came across a site called 'ukpassportoffices.co.uk'- bare in mind I know very little about passport stuff, having only used mine once on 30 years. I filled in a form on the Sunday night at 9.00pm. I then received an email to say they would contact me for payment in the morning. I got a call at 9.00am and they said I need to pay £117, I did not realise it would cost that much, and said to the lady on the phone I would like to cancel straight away- I thought this would be ok because no work could have possibly been done through the night. The lady on the phone said 'ok I will send you a cancellation email'. I did not receive a cancellation email but an email 1hour 30mins later stating my appointment with the passport office had been booked. This company went ahead and booked my appointment hours after I said I would like it cancelled. On the email it stated I could cancel the appointment over phone and type in my order number. I then received an email stating all the work had been carried out and I owe then £117. They have also sent me a letter demanding the money or further action will be taken. There is basically no way of cancelling your order with these people even if it's impossible for them to have done any work
Thanks