E.on Warm Home Discount Scheme

E.ON_Company_Representative:_Malc wrote: »

Don't worry Anthorn. All of our customers who qualify for Warm Home Discount in 2017/18 will receive £140. This is whether qualifying through the Core or Broader Groups. This won't change for 2017/18 regardless of how many successful applications we have. All these customers will receive £140. We paid a similar amount to all our customers who qualified for last year's scheme (2016/17).

Still problems. Sorry and all that.

First, I asked that since the details of the 2017/18 scheme have not been finalised what if the amount of the WHD is increased. Will customers who have already registered get the new amount or the old amount they applied for? You have answered that all customers who have applied will get £140 and you have also said that it won't change for 2017/18. How do you know that when the details have not been finalised.

Secondly, customers do not know for sure which group they are in - core or broader - because the DWP have not yet sent out advice and will not do so until the Autumn. Usually this takes the form of a letter "You do / do not qualify for automatic payment of the WHD". It is that advice which energy suppliers except E.ON are waiting for. It does appear that E.ON is usurping the advice of the DWP and substituting their own unique rules of qualification which are distinct from the rest of those energy suppliers which provide the scheme.