Ebico / SSE partnership has ended!

....fwiw ..... I noticed that we had way over-paid SSE at the start of the week and asked via their web site for a refund and the first arrived yesterday and the second today. Great service.

Ebico figures quoted in letter for both Elec and Gas are higher than my current Equi rates: New 16.128 vs Current 16.08; New 4.967 vs current 4.95.

Ebico Zero rates quoted on UK Power comparison service are 15.2 and 4.68 respectively.

Similar discrepancy on brother's account in another county.

Anyone else found this?

I do not think that this is correct. I cannot get it to work out as Ebico say. With a 4.5% reduction done on the SSE pre VAT price of 4.95p, with VAT then added I get 4.9636p/kWh which is not 4.967p as suggested by the Ebico letter. 5.5% reduction on 4.95p gives me 4.9116375p/kWh when VAT is added.

Do my figures look correct? Why are the Ebico prices different?

The letter I received suggests the 4.967p/kWh is the standard rate without Direct Debit as no DD is initially setup. TCR 4.97p/kWh rounded t2dp. This suggests that the DD price offers a further reduction by calculating 5.5% of 4.95p/kWh and adding VAT(5%).

However using the SSE TCR of 5.2p/kWh with a 4.5% reduction gives 4.966p/kWh which would include VAT which is close but the SSE TCR which itself is rounded up to 5.2p from 5.1975p and using this figure gives 4.9636125p as already given above. Therefore I cannot see where the 0.001p comes from. Doing the reduction on the pre VAT price gives a lower value.

BTW 5.5% off 5.2p gives 4.914p. Unless my maths is off, it does not add up correctly.

A.Penny.Saved wrote: »

Why on earth would you want to stay when lower prices are on offer with the new supplier? I am not using Ebico electric so I do not know about that but the gas is certainly cheaper with Robin Hood energy. I cannot see a downside to switching.

It may not be suitable for those who are eligible for the Warm Home Discount, as RHE don't offer it.

Like James Mass, I too received the “Do Nothing” letter. If you do nothing, you remain as you are for the time being. My letter does not mention the15th March. To move to Ebico Zero I have to opt in. I think it’s the PAYG customers who are being automatically switched to RHE if they don’t opt out, and all the credit customers receive the “do nothing” (or opt in) whether they’re receiving WHD or not.

Ebico, instead of listing all the circumstances, and options available for all customers in one letter have chosen to send out different letters to customers depending on how they pay for their fuel. I paid for my fuel (dual) quarterly on receipt of account. What a shambles Ebico have created. The fact that everyone on this thread has a different opinion of what to do reflects on Ebico’s incompetence.

When I joined Ebico 11 years ago everyone paid the same rate regardless. That’s how it should be. The Ebico tariff when I joined was a few pence per kwh cheaper than the SSE rates at that time with no standing charge. Now Ebico rates are well above SSE current rates. I’ve known for years that I could save money switching, but have stayed because of the equi principle. Now, apparently Ebico see nothing wrong with PP customers being charged a standing charge, and DD payers receiving a discount.

Ebico have caused this situation not SSE. I also have doubts that Council run RHE can cope with such a mass switchover. Ebico have have in the past been praised for their customer service, when in fact their billing and customer service for the last 20 years has been provided by SSE. I’ve never phoned Ebico, only SSE. When I moved to Ebico all those years ago it was because their partner was SSE.I certainly wouldn’t have moved had their partner been council run RHE. Now when everyone is trying to phone Ebico / RHE direct they can’t get through.

The day I received the Ebico letter I had a look for feedback on RHE. Although there’s not much, the feedback I found was around 50-50 and obviously pre the current situation. However, having enjoyed an excellent customer service from SSE over the years, the negative reviews I did see were enough for me. I agree with Anthorn’s view (earlier in this thread) and have also switched to SSE. Even with a standing charge I’ll pay £70 less than the Ebico Zero tariffs even with their full 5.5% reduction, and it’s fixed for a year not just to December.