Vodafone complaints

glenngill35 · 21 May 2010 at 10:52AM

vodafone:mad:

I have been a loyal Vodafone customer for a few years and just recently upgraded to the Blackberry Bold 9700, I had issues with the Blackberry and decided to return it following the returns policy.

I was informed by Jayne Grant (VODAFONE) that there would not be a problem as once the return was complete I would revert back to my original tariff.

I contacted Vodafone today and the Blackberry had been recieved only to be informed that I could not revert back to my original tariff. I would argue that this is not fair and I feel that I have been misled by Vodafone or one of it's representatives.

Could I have this issue investigated and resolved to my satisfaction, with a return to my old tariff or a furher discount for the duration of a new contract if I decide to stay with Vodafone.

swilliam · 21 May 2010 at 11:04AM

Unless Vodafone write it in blood, then assume they are fobbing you off with a bedtime story.

The say one thing and then do another.

Record, record, and record your telephone conversations with them.

Vodafone · 22 May 2010 at 3:40PM

Hi mutleyboy79,

I’m really pleased to see this is sorted now!

Hi glenngill35,

I’m disappointed to see this. If you’d like to email us via Web Relations Team we’ll be happy to look into this for you.

(When contacting, please quote the code WRT135 in the subject line. In the main message body, please include a link to this thread and your user name. This will ensure that your message comes directly through to my team).

Many thanks,

Jenny
Web Relations Team
Vodafone UK

dfh · 22 May 2010 at 3:45PM

I have been on a 18 Month contract with Vodafone and fingers crossed,their service has been brilliant so far.But if something goes wrong,looks like this thread is a good place to post.

mobilejunkie · 22 May 2010 at 8:33PM

poast away!

glenngill35 · 23 May 2010 at 7:18PM

:TThis is to thank Kirsty from Vodafone WRT for her help in resolving the isssue I had.
Kirsty achieved a score of ten out of ten for the rapid response and satsfactory conclusion to my problem.
Thanks Kirsty:beer:

benny123 · 24 May 2010 at 6:07PM

with my contract ending with vodafone this month , i have moved to tesco mobile , who are great by the way and compared to vodafone, well there is no comparison, haha
however i have now received a bill from vodafone , a charge for cancelling my contract early, ( which i did'nt :mad:, but do you know i can't be bothered to deal with vodafone customer service again to explain this ), its easier and a lot less stress for me to just pay it, its only a few pounds and worth it to be shut of vodafone for good, yippee:j

shaq365 · 28 May 2010 at 8:27PM

My girlfriend has encountered trouble with Vodafone too. She signed up for a 12 month contract last May and was expecting to be upgrading now but was puzzled to find that according to the Vodafone website, she had been signed up for a 24 month contract! Vodafone tell her there is nothing they can do since she has no proof of the call. Seems appalling that she was told she could have her contract reduced from 18 months to 12 months when she upgraded and now finds out that she is on a 24 month contract. Looks like she'll be joining me on Orange when her contract runs out!

dryad_wombat · 1 June 2010 at 9:41AM

HELP ME PLEASE.

Vodafone are LITERALLY destroying my life due to an error THEY made.

3 and a half weeks ago I got a letter from vodafone saying I was overdue a bill payment of £13. I was very angry to receive ths letter because I pay by automatic direct debit, and have never had any trouble with that. I phoned up and asked why on earth they hadn't taken the direct debit as always, and they claimed someone had cancelled the direct debit. I said that was ridiculous - I never cancelled it - and they apologised. I paid the £13 over the phone and set up another direct debit, in that very phone call. In other words, I fixed it _instantly_ as soon as Vodafone told me about THEIR error.

The next thing that happens, 2 days later, is that I get an alert saying vodafone have reported me as a delinquent bill payer! Me, who has never missed a bill payment on ANY account in my entire life. The credit report agency said I had to get vodafone to correct it. The reason this matters so much is that my husband and I are about to get our very first mortgage. The mortgage deal might fall through just because VOdafone blacklist me for a £13 error THEY made!!

As soon as this happens I phoned up Vodafone customer service again. And again. And again. And all that happens is that endless people say they will call me back. I also sent an email via the website, AND I sent a special delivery paper letter to vodafone HQ, AND I sent a fax to the Quality section. But they have not contacted me and our life is totally hanging in the balance here.

The people who are apparently able to fix it are the Quality team in Vodafone HQ but the customer service line has no direct line to them and no phone number for them, so I cannot get in touch with them.

PLEASE help us.

lolabugx · 1 June 2010 at 10:35AM

I have recently left VODAFONE due to the repeated overcharging on my bill and the fact that it was coausing alot of hassle to sort out every month. Basically it has never been sorted out and I decided that i was flogging a dead horse, so requested my PAC code. I have since moved to another provider who takes from my account what was agreed at the time of taking out a contract. My last conversation with vodafone, ended with the Guy in customer services agreeing to refund my 3 months overcharge, which would have more than covered the last bill and in fact I should have been in credit. No final bill has been received until the last couple of days and again it is double what it should be as the discount has not been applied, nor the previous overcharges refunded. There is no breakdown of the calls either. 3 days later they are now asking for me to settle my final bill or they will call in the debt collectors!!!!
I cannot be bothered to call as it is a complete waste of time. I have just used the 'contact customer services' email on their website and after writing the whole story, there was an error and it has not been sent and also got lost.

I would appreciate a named customer service contact whom I can deal with directly, as I am not a bad debtor and Vodafone in fact owe ME money.

Vodafone complaints

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