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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:35 PM
    • 63Posts
    • 13Thanks
    MSE Tony
    AutoAid Car Breakdown Discussion
    • #1
    • 14th May 15, 12:35 PM
    AutoAid Car Breakdown Discussion 14th May 15 at 12:35 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AutoAid


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 1
  • savedmoney
    • #2
    • 15th May 15, 6:16 PM
    • #2
    • 15th May 15, 6:16 PM
    If the vehicle cannot be repaired at the scene of the breakdown, we will refund the cost of taking the vehicle, you and up to 5 passengers from the place where the vehicle has broken down to the nearest available garage.
    by AutoAid Full Policy

    We will refund the cost of taking the vehicle, you and up to 5 passengers from the place where the vehicle has broken-down to any one place you choose.
    by AutoAid Full Policy

    My question is:
    Would they then take you to the garage, drop of your car, give you a chance to discuss with the garage repairs
    THEN
    Take you onto your destination.
    OR
    Leave you stranded at the garage (since that is your "one place you choose")
    • Granny28
    • By Granny28 27th May 15, 4:22 PM
    • 29 Posts
    • 367 Thanks
    Granny28
    • #3
    • 27th May 15, 4:22 PM
    • #3
    • 27th May 15, 4:22 PM
    I have needed to use AutoAid just once, for a flat battery at home. I was asked whether I had a preferred local garage to be towed to if the car could not be started, told how long the wait would be and then had a text message confirming the name of the breakdown service and the expected time of arrival. I paid the breakdown service and sent off the invoice. The cheque arrived two weeks later.
  • damworker
    • #4
    • 1st Jun 15, 9:23 AM
    • #4
    • 1st Jun 15, 9:23 AM
    Good experience with them last week. Our Vauxhall developed a flat battery and alternator fault while parked at our camp site in the new forest. I talked to the call centre who arranged for a local garage to attend. The call centre discussed the options and it was made clear that if they couldn't fix the car then recovery could be arranged for a later date - good for us as we still had two days holiday planned. They wouldn't make two recoveries - one to a garage and one back home if it couldn't be fixed so we opted for full recovery home - 100 miles or so. The car went on the flat bed and they towed our trailer with the 5 of us in the lorry cab - our 8 year old boy loved it.
    We didn't need to pay the garage and recover the cost - the call centre said that this only applies if you breakdown within 1 mile of home. We had been with the AA for for the last 25 years until 6 months ago because we had made so few call outs and Autoaid was just £41. This was our first ever recovery.
    I was sat around drinking coffee and enjoying the sun but had I been on the roadside I might have said the service was slow - about 90 mins for the first call out but on 45 for the tow truck. Communications were very good which helped.
  • savedmoney
    • #5
    • 3rd Jun 15, 2:26 AM
    • #5
    • 3rd Jun 15, 2:26 AM
    They wouldn't make two recoveries - one to a garage and one back home if it couldn't be fixed so we opted for full recovery home - 100 miles or so.
    Originally posted by damworker
    This answers my query above as well.
    Thanks
  • Sunplum
    • #6
    • 2nd Jul 15, 1:32 PM
    Autoaid left us stranded.
    • #6
    • 2nd Jul 15, 1:32 PM
    We were on our way back from holiday (26th June 2015 at 9.10 a.m.) in Hereford when the power assisted steering went on our Kia (14 month old) car. Autoaid mechanic could not repair so as the car was under warrenty my husband said it needed to go to a Kia garage. Thinking it may only be a fuse (nothing was showing up on mechanics computer) we agreed to go to the nearest Kia agent which was in Hereford. They could not repair the car and said it was not drivable. After ringing Autoaid and explaining - twice - that we needed to get back home (collecting grandchild from school at 3.30 p.m.) they said they had taken us to our choice of destination and would not do anything else. It states in their contract that "If vehicle cannot be repaired or recovered, they will rfund the cost of alternative travel etc." We had to hire a car to get home and they said they would not pay. They would not take our car or us home to Lancashire (3-4hrs drive) as they said they had fulfilled their contract by taking us to a garage. Needless to say we had to arrange for someone else to pick our grandchild up and we got home at 6.45 p.m. I complained on Friday to Autoaid and they said someone would ring me within 24hrs. I also rang them again on Tues 30th June, and was told someone would ring me regarding this. I AM STILL WAITING!!! Our car is still in the garage in Hereford and they cannot get the part needed for possibly 4 weeks!! Don't kow yet how we are going to get it back home. It was the mechanics suggestion to go to Hereford garage and at no time did Autoaid tell us if we did this we would not be able to get the car home.
    Last edited by Sunplum; 02-07-2015 at 1:35 PM. Reason: Adding more info.
  • savedmoney
    • #7
    • 2nd Jul 15, 3:55 PM
    • #7
    • 2nd Jul 15, 3:55 PM
    We were on our way back from holiday (26th June 2015 at 9.10 a.m.) in Hereford when the power assisted steering went on our Kia (14 month old) car. Autoaid mechanic could not repair so as the car was under warrenty my husband said it needed to go to a Kia garage. Thinking it may only be a fuse (nothing was showing up on mechanics computer) we agreed to go to the nearest Kia agent which was in Hereford. They could not repair the car and said it was not drivable. After ringing Autoaid and explaining - twice - that we needed to get back home (collecting grandchild from school at 3.30 p.m.) they said they had taken us to our choice of destination and would not do anything else. It states in their contract that "If vehicle cannot be repaired or recovered, they will rfund the cost of alternative travel etc." We had to hire a car to get home and they said they would not pay. They would not take our car or us home to Lancashire (3-4hrs drive) as they said they had fulfilled their contract by taking us to a garage. Needless to say we had to arrange for someone else to pick our grandchild up and we got home at 6.45 p.m. I complained on Friday to Autoaid and they said someone would ring me within 24hrs. I also rang them again on Tues 30th June, and was told someone would ring me regarding this. I AM STILL WAITING!!! Our car is still in the garage in Hereford and they cannot get the part needed for possibly 4 weeks!! Don't kow yet how we are going to get it back home. It was the mechanics suggestion to go to Hereford garage and at no time did Autoaid tell us if we did this we would not be able to get the car home.
    Originally posted by Sunplum
    Thank you for your input Sunplum.

    This is precisely why I asked the question about.... had you asked that question and known you would have been much better off asking to be towed to the Kia garage near your home....

    It was the mechanics suggestion to go to Hereford garage and at no time did Autoaid tell us if we did this we would not be able to get the car home.
    Originally posted by Sunplum
    ...irrespective of what the pick up driver said (don't expect he fancied a 3-4 hour tow as opposed to a local one.)
    • EdGasket
    • By EdGasket 2nd Jul 15, 4:11 PM
    • 3,456 Posts
    • 1,444 Thanks
    EdGasket
    • #8
    • 2nd Jul 15, 4:11 PM
    • #8
    • 2nd Jul 15, 4:11 PM
    It would be tricky if you broke down part way through a holiday and had to decide whether to risk the car being fixed locally (to the holiday) in time to be available to drive home or just to cut the holiday short and get transported home with all the kits, cats, and sacks. I guess that goes for all breakdown services though. What you ideally need is probably taking back to your holiday accomodation and then a second recovery home at the end of the holiday but don't think they will do that.
    • catwoman73
    • By catwoman73 5th Jul 15, 7:54 AM
    • 423 Posts
    • 514 Thanks
    catwoman73
    • #9
    • 5th Jul 15, 7:54 AM
    • #9
    • 5th Jul 15, 7:54 AM
    How do autoaid know if you are married or not? We currently use GEM, but autoaid is much cheaper, but as we're not married I wouldn't qualify when driving OH's car, unless he was there too.

    (We would put the policy in his name as he has an old car and a motorbike and I have a brand new car that is covered by the manufacturer's breakdown service).

    But the only time I wouldn't have cover would be if I was out in OH's car on my own and that would almost never happen. So perhaps worth the risk for the saving?
    • Pasareti
    • By Pasareti 14th Jul 15, 10:06 AM
    • 10 Posts
    • 5 Thanks
    Pasareti
    Aotoaid let me down and badly
    Broke down in morning rush hours bang at the entrance of a busy roundabout. It took two hours for Autoaid to arrive.During that time I phoned them several times and was told it would be with me within an hour,within 20 mins,in 10 mins time - not a word was true. They knew I was disabled and it was a dangerous place to sit in an immobile car but as I cannot stand for any length of time I had to stay put.
    They are supposed to use local garages. Rush hour or not,there is no way a local garage takes two hours to get to a busy junction on a main road.
    You've been warned.
  • Sunplum
    Just updating on the breakdown in Hereford (Sunplum). I sent an e-mail to Equity Insurance who deal with Autoaid complaints. (Not heard anything from Autoaid). They got back to me the day afterwards and agreed that we should have been brought home as the Hereford garage could not repair our car to get us home. They said the contract is ambiguous i.e. says take you to one drop but then says will get you home if the vehicle cannot be repaired. they aid common sense should have won the day and they should not have left us stranded in Hereford. They apologised gave us a small amount in compensation to cover fuel costs etc. In the meantime I had sent the invoice into Autoaid for the hire car and I have received a cheque for that, which on the day they said they would not pay for. Our car is still in Hereford and is still awaiting the part to repair it. We don't know yet how we are going to get it home.
    • chiny
    • By chiny 25th Jul 15, 2:46 PM
    • 72 Posts
    • 21 Thanks
    chiny
    Excellent experience with AutoAid
    A while ago, Mrs Chiny could not start her car at home. I blagged our usual service garage to tow it the half mile to their place and fix the problem. I paid the bill, forwarded it to AutoAid who paid promptly without demur. It really was that simple.

    I'm about to holiday in Spain, driving my own car and wondering whether to upgrade the AutoAid cover appropriately - any experiences ?

    I see that KwikFit are cheaper but I still harbour a grudge from the early 80s from a transaction with them In any case, I need 60 days cover.
    • dobspoon
    • By dobspoon 27th Aug 15, 2:42 PM
    • 9 Posts
    • 1 Thanks
    dobspoon
    130 mins wait and counting
    At the time of writing my wife has been waiting for AutoAid's suppliers to recover her for 2h 10mins. With our three kids. I called regularly for updates and was constantly told - another 15 minutes, another 15 etc. Been a member for a number of years but won't now renew.
    • muhandis
    • By muhandis 19th Sep 15, 7:13 PM
    • 321 Posts
    • 134 Thanks
    muhandis
    Great value, decent service, no complaints!
    Been with AutoAid for my motorcycle for 2 years now.

    Have had to use them once each year - the first time because I left my headlight on and the battery went flat, the second time I ran out of petrol (it was on a day of tube strikes in London, exceptionally busy roads and consequently excessive fuel consumption).

    Each time it took them about 1.5 hours to get me a repair van which was sent by a local garage who sent me an accurate ETA as soon as I was off the phone.

    The call center was efficient, no nonsense and didn't quibble about any T&Cs. I didn't have to make any payment, the garage said that they would claim from the insurer. Apparently that's how it is for motorcycles in London for AutoAid, no upfront payment needed.

    Yes it did take them more than 90 minutes to get a van out in London, but on the whole I'm very happy with the service provided given that it costs only £40 a year and covers breakdowns for ANY vehicle that me or my wife is driving, anywhere in the country.
    • crazyvish
    • By crazyvish 3rd Oct 15, 3:29 AM
    • 53 Posts
    • 22 Thanks
    crazyvish
    AutoAid - Need clarification
    I own a Honda and I am using AutoAid for the last couple of years as my recovery cover. I had an issue one snowy winter night where I hit a bump on the road and broke my exhaust pipe. It was hanging down on to the road and was making rattling noise so I decided to stop and called for the recovery.

    I had my Mrs, infant and a toddler with me at that time. AutoAid quoted 1hour for the recovery to arrive. I was lucky that this happend just 5 miles down the road, so I booked a cab and sent them home. It was a bank holiday night and costed us £20 for the taxi.

    The recovery arrived and pulled the rear exhaust off the car and asked me to get it fixed at a later time. I drove off with a roaring sound and got it fixed at my local garage. I asked AutoAid whether or not I can claim for the taxi and I was told No. Is this correct/reasonable?
    • Norman Castle
    • By Norman Castle 3rd Oct 15, 7:58 AM
    • 6,064 Posts
    • 4,832 Thanks
    Norman Castle
    I asked AutoAid whether or not I can claim for the taxi and I was told No. Is this correct/reasonable?
    Originally posted by crazyvish
    Yes and yes. https://www.autoaidbreakdown.co.uk/autoaid/breakdown_services.jsp
    Don't harass a hippie. You'll get bad karma.
    • doleawg
    • By doleawg 3rd Dec 15, 8:27 PM
    • 20 Posts
    • 2 Thanks
    doleawg
    Just went to use them tonight for the 1st time and was informed I would not have to pay anything as the company was in transition from one firm to another? Website still taking orders under old pricing structure but there does seem to be some change afoot.
    • discat11
    • By discat11 3rd Dec 15, 8:49 PM
    • 253 Posts
    • 285 Thanks
    discat11
    I too have been a member for a few years now and been nothing but completely satisfied.
    The proof in the pudding of any insurance company is how they deal with claims.

    2012 and we're on our way to Belgium on my vintage motor scooter. A terminal breakdown on a B road 10 miles from Dover means we need to be recovered. The free breakdown cover through my classic bike policy couldn't help for 4 hours or more (!) -it was getting late, we had a very slight chance of still making our early morning ferry if we were recovered quickly and used another vehicle, so I rang autoaid.

    The turned up (or the specialist MC recovery firm they arranged did) in 90 minutes and got us home in time to catch our ferry next day.

    I put the claim in and had the money back on the credit card 8 days later and the policy was still in place and hasn't risen since due to the claim.

    Can't fault that and have just renewed again for another year at £42.
    • doleawg
    • By doleawg 3rd Dec 15, 10:05 PM
    • 20 Posts
    • 2 Thanks
    doleawg
    1st Experience. Guy came out, tried to fix the window closed but in the process managed to break the window. He was trying his best, these things happen, the mechanism was broken so it was a garage job anyway. Now a slightly bigger job. He says his company will pay for window so lets see what happens.
    • zagubov
    • By zagubov 4th Dec 15, 12:50 PM
    • 14,648 Posts
    • 125,435 Thanks
    zagubov
    Been with them for I don't know how many years. Called them out for flat tyres dead batteries almost every year. Biggest problem is that the local garage that comes to deal with us is dead slow and stop at delivering invoices and autoaid won't help us chase them. So we miss deadlines and don't always reclaim in time.

    But if I have a problem near work they came and sorted it out and no money changed hands which is why I'm still with them. I've saved so much money using them I don't know why they let me renew my membership.
    There is no honour to be had in not knowing a thing that can be known - Danny Baker
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