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  • Coopdivi
    • #2
    • 10th Aug 12, 1:53 PM
    • #2
    • 10th Aug 12, 1:53 PM
    If a website has no phone number and address, don't use it. How are you supposed to contact them if you have a problem?

    Anyway there are two problems with this site:

    1. When I tested out the purchasing process it gave me a computer 'fatal error' which meant it was impossible for me to enter my personal details.

    2. They say that they use checkout facilities provided by Amazon. In a nutshell that means all their products are actually being sold by Amazon. If they ever get their checkout process to work, all that will happen is that you will be transferred to Amazon's main site.

    There are plenty of crappy sites like this on the net which initially appear to have attractive prices but they neglect to tell you about the substantial delivery charges which are often added. They make their money from fees paid by Amazon for referrals.

    My advice to you is to avoid Kitchen Arts and buy direct from Amazon or other reputable merchants.
    • Lugh_Chronain
    • By Lugh_Chronain 10th Aug 12, 2:27 PM
    • 6,734 Posts
    • 15,035 Thanks
    Lugh_Chronain
    • #3
    • 10th Aug 12, 2:27 PM
    • #3
    • 10th Aug 12, 2:27 PM
    Found this on the The Independent

    Kitchen Arts
    20 Coleford Close,
    Mytchett,
    Camberley,
    Surrey,
    GU16 6DX
    Tel: 01252 679 155

    Odd that they don't have this info on their website.


    Forget the above info, my mistake, the address and phone number above is actually for Kitchen Art and not Kitchen Arts.

    Kitchen Arts are actually mentioned on The Independent's website, reason for the confusion.

    http://www.independent.co.uk/life-style/food-and-drink/features/the-10-best-slicers--dicers-7873531.html?action=gallery&ino=9

    I'm also getting a Fatal error message as well when going through their checkout.

    I wonder whether if it's worth calling Amazon and asking if they know of this company. Mention to them what it is you're after and why it is you're enquiring. Tell them it's Kitchen Arts and not Kitchen Art.

    Amazon customer services number is 0800 496 1081.

    Or buy direct from Amazon as mentioned by Coopdivi. And there's always the MegaShopBot as well though because what you're looking for appears on a reputable search engine, that doesn't necessarily make it a reputable site - double check as you've done here.
    Last edited by Lugh_Chronain; 10-08-2012 at 3:01 PM.
  • nsis
    • #4
    • 29th Jan 13, 10:09 AM
    Beware: Kitchenarts.co.uk
    • #4
    • 29th Jan 13, 10:09 AM
    LIKE A FOOL I MADE A PURCHASE ON THIS WEBSITE JUST A FEW DAYS AGO.
    THANKFULLY I PAID FOR MY ITEM VIA PAYPAL AND HAVE OPENED A DISPUTE TO SORT A REFUND.

    I TRIED TO EMAIL THIS COMPANY AND ALSO TELEPHONED ON NUMEROUS OCCASIONS, BUT NO RESPONSE FROM EITHER!!!

    PLEASE BEWARE OF THIS WEBSITE...DO NOT USE!!!!!!!


    THESE ARE THE CONTACT DETAILS I HAVE BUT OBVIOUSLY THESE ARE FICTITIOUS AS WELL...

    Name: Mark Walker
    (The recipient of this payment is Non-US –Unverified)
    Email: uksales@kitchenarts.co.uk
    Payment Sent to: uksales@kitchenarts.co.uk

    TEL: 02032861218

    Company Info
    Founded: 2010
    Owner: Kitchen Arts
    HQ: London, London
    Last edited by nsis; 29-01-2013 at 10:11 AM. Reason: spelling mistake
  • Ssrnmk
    • #5
    • 10th Feb 13, 2:26 PM
    Kitchenarts
    • #5
    • 10th Feb 13, 2:26 PM
    Glad I checked in with this site I haven't bought from them now due to members concerns. I see they have now listed an address but its just an accommodation address that basically anyone can purchase to use so they are not based there. Not sure why they wouldn't list their own address I leave that users to decide. I'm not purchasing from them anyway
  • sarahb
    • #6
    • 15th Feb 13, 8:25 PM
    • #6
    • 15th Feb 13, 8:25 PM
    I (stupidly) made a purchase from them 5 days ago and paid by Paypal. So far I haven't had so much as an e-mail from them to confirm my order so I have now opened a Paypal dispute.

    Update : Paypal concluded their investigation and refunded my payment in less than 3 hours
    Last edited by sarahb; 16-02-2013 at 7:35 AM.
  • Loren470
    • #7
    • 18th Feb 13, 7:52 AM
    • #7
    • 18th Feb 13, 7:52 AM
    They haven't shared their contact address
    then how !!! people will connected to them. You better search for others websites and compare their prices.
  • Mr_Crunch
    • #8
    • 21st Feb 13, 3:01 PM
    • #8
    • 21st Feb 13, 3:01 PM
    This is a very useful thread. Kitchen Arts are offering fantastic prices on Magimix food processors at the moment. Not so fantastic if they never turn up! So I will avoid.
    Last edited by Mr_Crunch; 24-02-2013 at 1:29 PM. Reason: typo
  • m1ster
    • #9
    • 24th Feb 13, 9:57 PM
    kitchen arts website scam
    • #9
    • 24th Feb 13, 9:57 PM
    Just did a shopping search via google and this webiste came the cheapest by far for magimix food processors

    Suspicious straight away, went through the buying process just to see what happens and when it came to the payment screen it was asking for bank transfer only (no https:// tags either) almost certainly a scam
  • alicechanhoneyb
    I have also stupidly bought something with kitchenarts over a week ago and still haven't receive my order. Have been contacted by PayPal last Friday, so obviously there is an investigation is going on. I emailed kitchen arts on 15th feb, they replied saying that my order been shipped the friday before. however, i still have not receive my order after 6 days. Email them last thursday and they replied saying that they have made some sort of error, and they guaranteed that my order will be with me tomorrow or Tuesday, otherwise they will offer a full refund. I have asked them to send me a tracking number for the order, but so far heard nothing back in regards to that. I seriously doubt that I will receive my order, but will give you guys an update tomorrow.
  • neilcaldwell
    Very strange way of paying for goods!!!!
    I used Kitchenarts.co.uk today to buy a George Foreman grill (39 worth). They came in quite cheap (best other price was 59 from Amazon) and so I was about to purchase.

    The only option to pay them is to transfer money via a bank transfer. This rang alarm bells with me and, so I did not proceed with the transaction. My advice is to probably avoid - with no protection if things go wrong via a credit card or paypal etc - also seems very, very strange for an etailer to only offer online bank transfers!!! If it seems to good to be true.....

    Just repeated the excercise and here's a cut n paste from their website:-

    Pay Now with Bank Transfer



    Make a careful note of the total due.

    Make a Payment to:
    • HSBC Bank
    • Account Number 91778552
    • Sort Code 40-02-03
    Use your order postcode, or order number as a payment reference.

    You can use online banking or pay at any UK Bank with those details.

    Your order status will be updated when payment is made, if you do not receive an acknowledgement email within 3 hours of making payment please email us at bankpay@kitchenarts.co.uk
  • alicechanhoneyb
    I have also stupidly bought something with kitchenarts over a week ago and still haven't receive my order. Have been contacted by PayPal last Friday, so obviously there is an investigation is going on. I emailed kitchen arts on 15th feb, they replied saying that my order been shipped the friday before. however, i still have not receive my order after 6 days. Email them last thursday and they replied saying that they have made some sort of error, and they guaranteed that my order will be with me tomorrow or Tuesday, otherwise they will offer a full refund. I have asked them to send me a tracking number for the order, but so far heard nothing back in regards to that. I seriously doubt that I will receive my order, but will give you guys an update tomorrow.
    Originally posted by alicechanhoneyb
    Update: PayPal has refund my money within 10 mins. I still have not receive my products.
  • seazach
    I ordered a 4 slice toaster on the 10th thinking it was a bargain at 28 considering it was 32 on Amazon.

    However it still hasn't arrived and they claim it is lost. I've submitted a claim and expect a full refund from them. It's now cost me a heck of a lot more to buy the same item from the high street... I'm pretty annoyed with these guys to be honest.

    UPDATE: Paypal have refunded me within 20 minutes. Awesome.
    Last edited by seazach; 25-02-2013 at 4:39 PM. Reason: Paypal emailed me
  • Cliecost
    I'm quite proud of this thread, they are clearly crooks and need to be shut down.
  • adam2012
    Scam alert- kitchen arts
    Hi i ordered a toaster from these guys last week. Luckily i paid through Paypal and got a refund, as of last week it allowed you to pay via paypal but now its only bank transfer which can only set the alarm bells ringing that is for sure.

    AVOID AVOID AVOID

    Incidentally after I placed my order, i got the following email:

    Hi,


    Your order was received but then you opened a paypal dispute?


    Order cancelled. You are blocked from using our website.


    Thank you.


    I thought that was quite rich of a scam artist and was pleased to be "blocked" from their website. I am also filing a complaint to Action Fraud.
  • theeditorgareth
    Kitchen Arts
    I've have also been duped by these people. I had a call from PayPal last week asking if my order has arrived. I also had the emails from KA saying my order had shipped to the wrong address but now was going to be re-sent to arrive early this week which it didn't. I too have opened a dispute with PayPal.

    Why is their PayPal account still open and their website still up?

    DON'T GO NEAR KITCHEN ARTS THEY ARE BOGUS!

    If it's too good to be true, then it probably is!
  • Mrs October
    BOGUS COMPANY BASED IN THE FAR EAST!! AVOID!!

    On Feb 11th I ordered a Nespresso Machine from KitchenArts, I paid via Paypal so wasn't in the least bit suspicious. I began to be suspicious when the first email confirming the order was badly written and contained no details etc. I began emailing and phoning (the phone number that PayPal had on the account, as there was no number on the website) I hadn't heard back by the 15th so I began investigating. The street address they had on their website at the time was an industrial unit in Wimbledon. I contacted the real businesses in that unit and they'd never heard of KitchenArts. I contacted PayPal but they wouldn't raise a dispute until 7 days had passed. I emailed KitchenArts again, voicing my suspicions that they were not a legitimate company and that I was going to cancel my order and raise a dispute. I got an email at midnight on the 15th, from 'Yvonne, Customer Services', saying the machine had been dispatched on 14th and was with the Royal Mail. I emailed back and said I didn't believe her & was cancelling my order and would raise a PayPal dispute and get my money back. I also said I believed she was in the Far East as it was now after midnight in the UK. At 3am, 'Yvonne' raised a full refund via PayPal and as far as I know I'll get my money back. Out of mischief, I emailed to ask what I should do with the Nespresso Machine that she said had been dispatched. Funnily enough she hasn't replied yet and the machine hasn't turned up.


    Spoke to PayPal today and reported them. Kitchenarts no longer have a PayPal option on their website, customers can now only pay via bank transfer. Hopefully this will sound alarm bells with all future customers.
  • Reba
    So grateful for this thread! I was about to buy and since I hadnt heard of them I did a quick google search and up came this thread and I will NOT be buying from them
    Thanks all!
  • keys13
    Kitchen Arts
    Stay away from them!!!!
    Prices are attractive and I am not sure why as they do not appear to have any intention of fulfilling orders. I ordered from them and after three weeks of emails (the only means of contact) they told me to make a claim.
    Last edited by keys13; 28-02-2013 at 12:56 PM.
  • woodwoodus
    Kitchenarts
    I am so annoyed that I fell for this scam. I ordered a Braun Food Processor on 12/02/2013 due to the price it was offered at. On 20/02/2013 sent an email asking delivery date and good old 'Yvonne' replied giving a believable email re Royal Mail delivery dates. Sent further email on 26/02/2013 and this time complete silence.
    Thank goodness I paid by PayPal, I contacted them today via Resolution Centre (28/02/2013) and in just over 1 hour received a full refund.
    Serves me right for thinking I had an 'unbelievable offer'.
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