We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Can I legally leave my 18 month contract in 1st month?

Options
King_Mustard
King_Mustard Posts: 480 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Consumer rights
I have an 18 month contract with an Internet Service Provider.

I am still within the first month.

I am not happy with the service. There is technically nothing wrong, I just feel I made a mistake.

Is there a legal way of leaving without having to pay off the full contract, or is it completely dependent on the contract I signed with the company?
«134

Comments

  • ThumbRemote
    ThumbRemote Posts: 4,729 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Its dependent on the contract. They might let you out early, for a fee.

    As things stand, they are willing to fulfil their side of the contract. They will argue why should they let you out of your side?
  • King_Mustard
    King_Mustard Posts: 480 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    ThumbRemote wrote: »
    Its dependent on the contract. They might let you out early, for a fee.

    As things stand, they are willing to fulfil their side of the contract. They will argue why should they let you out of your side?
    You're right, they've done nothing wrong as far as I'm aware.

    I was just hoping there was a 30-day cooling off period or something.

    I called them, and there is not once the connection "is live" :( I would have to pay £200, and I'd lose the £115 that was paid in one chunk for the line rental.
  • Guardsman
    Guardsman Posts: 991 Forumite
    Why do you want to move ?
    I think the surest sign that intelligent life exists elsewhere in the universe is that none of it has tried to contact us.
  • King_Mustard
    King_Mustard Posts: 480 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Guardsman wrote: »
    Why do you want to move ?
    250 GB monthly cap is not enough for me.

    I don't need "that's so much, how are you using it?" (I'm not trying to be funny, sorry)

    It's just not enough :( I used 250 GB in 20 days without breaking a sweat.
  • newbutold
    newbutold Posts: 752 Forumite
    Part of the Furniture 500 Posts
    So they not give you an option to move up to a package with a bigger allowance?
    If my posts have random wrong words, please blame the damn autocorrect not me :D
  • King_Mustard
    King_Mustard Posts: 480 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    newbutold wrote: »
    So they not give you an option to move up to a package with a bigger allowance?
    Plusnet's highest cap is 250 GB.

    In fact, Plusnet are one of the only ISPs with a cap. It's old school.
  • fozmcfc
    fozmcfc Posts: 3,098 Forumite
    Part of the Furniture Combo Breaker PPI Party Pooper Debt-free and Proud!
    I believe any cooling off period ends once connected, or certainly within 7 days of being connected.

    The only truly unlimited broadband is Sky, every other company has a limit, it's just plusnet are upfront about theirs.

    If you are easily doing 250gb every 20 days, then you must be downloading a lot. I see between midnight and 8am usage doesn't count against your allowance. So you could schedule large downloads between those times.
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    Your options will be to pay to withdraw from the contract or cut down on the number of movies you download.

    Why did you not check your usage before moving?
  • Bradden
    Bradden Posts: 1,202 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Just out of interest how are you using up that much bandwidth?
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    Bradden wrote: »
    Just out of interest how are you using up that much bandwidth?

    I doubt he will tell you that ;)
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture