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  • FIRST POST
    RachelD
    Anyone used Tribunal Action UK?
    • #1
    • 14th Oct 09, 10:42 PM
    Anyone used Tribunal Action UK? 14th Oct 09 at 10:42 PM
    My daughter brought a grievance at work because of bullying, discrimination, reduction of hours by her manager. She also reported financial irregularities where he had been apparently taking money.

    She has had the result and only a few minor grievances were proven- the major ones unfounded. The whole letter is slanted and puts her in a bad light. She feels she cannot work with this man as he has been told of the allegations inc the financial ones.

    Up to now we have used lawyers on the legal helpline I had with my home insurance. They advised not going down a Constructive Dismissal/ tribunal route because only 2 in 10 cases were successful.

    My daughter has found Tribunal Action UK and is considering CD. I can't see from their website what percentage of any payout they would take. Their helpline also seems to be staffed by people with no legal training.' Has anyone used them and what feedback would they give.
    Thanks
    if i had known then what i know now
Page 2
  • lndnkiwi
    Tribunal Action- no action !!
    Advice;
    I am / was in the middle of using the Tribunal Action company but after 6 weeks of frustrating emails from different staff with no legal knowledge, my continual requests to get someone to call me, which were ignored, constant generic responses where they say my legal consultant will call me, which never happenened and now a refusal of my email request to have a legal consultant's contact details, I have decided to resind their service for all the obvious reasons.
    They are a " Shower "
    At a time when we are all very vulnerable, feeling already stressed with an employment problem and our confidence is waning, we need to place our trust in someone who will fight in our corner, this company advertise and promise the world and initially give you the answers you want to hear until they get their fee......then its all over rover !!
    Once they have your precious money they send all the relevant information, but after that you are on your own and you need to follow up constanly and check their work. They did not add all my amendments to my paperwork and sent off letters to previous employers which were incorrect !!!
    If they dont ignore your emails you will get ones which dont make sense and full of grammar errors signed with names I cannot pronounce.
    Give this company a 10 mile wide berth, even through the web !!
    You can go straight to the Employment Tribunal to get the correct forms and do it yourself.
    If you have been stung by them, keep ALL emails,record any and all verbal correspondence with them, make your own case and go straight to the small claims court, and dont stop for a cuppa.
    It will be easier and less stressful and you will get your money back if you can prove they are not supplying the service you paid for. I am.
    I am renaming this company " Sheriff of Nottingham Services"......specialising in legalised extortion !!!! ..they rob from the poor and give to the rich !

    They are enjoying £300.00 of my hard earned money at present !!

    Good luck and take care out there.
    Last edited by lndnkiwi; 30-07-2010 at 11:19 PM.
  • angrysmurf
    If anyone else has been stuffed by these con artists, please do get in touch with me.
    I am currently working closely with trading standards, who want to see as much evidence as possible. I am aware that people dont have the time to contact them but with your permission I will gladly pass your story on, remember that they will need to verify your story so please leave contact details.

    Don't assume instant results but think of the others who will be conned in the same way, this is happening on a regular basis and your report can make a difference.


    Thanks all
    Last edited by angrysmurf; 15-09-2010 at 11:35 PM. Reason: update
  • john59
    THIS LOOKS LIKE A GREAT TV MOMENT. In other words........mz Robbinson and co.

    take care out there
  • hedghog
    Yep ! You got it,these people are unscrupulous to put it mildly. They have not only provided me with little or no service at all but ruined my case. They didn't even tell me when the Tribunal was. I'm now going to claim against them - I've pm'd Angry Smurf with regards to the forum that's been created - I'll watch here and there for updates on these people. Grrrrrr !
  • cwbrowning
    I am currently using tribunal online uk, i cant believe that i have paid nearly £300 and all they have done is write a letter to the company i used to work for. I was given the impression that they would deal with the situation from start to finish, when i said i would be using a solicitor and should be getting legal aid the girl told me that the government had stopped legal aid now and that i should go with them. Can anyone advise on how i can go about getting my money back? im angry as i could have wrote the letter which they sent to the company, and not have paid nearly £300!!!! i could definatley use that money now that im not working, im so angry!
  • Mr d
    Tribunal-Online
    DO NOT USE THEM.
    I Paid £250 for them to write a letter and fill in a ET1 form. They failed to do this in the 28days specified on the terms and conditions.
    My advice is You can fill in the ET1 form online on directgov link(which takes the same time as filling in a questionaire) send it of on line and they will do the letter and arrange a court date. Up till now the cost is Free. Hopefully your employers will pay up and the court case will not go ahead. If it does then you might need representing!
    In my case the boss did not reply, the court date cancelled and the judge then issued a judgement. From then on i have only paid £50 court fees to allow the baliffs in.

    The point is i wasted 2 months of my time and £250. I have tried to recover the £250 from them and the only reply i had to a complaint form was after 14days saying more time was needed. I have been in touch with the claims regulation body whon spoke to the directors and gave a further month to reply. Action direct did not reply and after writting and e mailing the regulation body saying i had no response, now they also are not responding! So i filled in the complaint form again and this time got a reply saying the decision to decline my refund still stands.

    Has anyone been successful taking them to small claims?
  • vaporate
    You should contact ACAS, get legal aid, then put a claim in to the employment tribunal. You will have go through the grievance period by trying to get your job back first, it's just a circus that you have to go through to show you tried your best and had no choice to the employment tribunal as the tribunal is paid for by the tax payer.

    Or go private through a legal professional.
    Last edited by vaporate; 08-11-2010 at 8:54 PM.
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Worried0123
    Victims of Tribunal Action (Trading name of Action Direct UK Ltd)

    Action Direct (UK) Limited, regulated by the Ministry of Justice Reg No: CRM19622

    I have been in touch with the employment tribunals office in London and they are aware of disreputable online tribunal companies. I have been told that complaints must be put in writing and submitted to the president of the organisation:

    Mr David Latham
    President of the Employment Tribunal (England and Wales)
    The President’s Office
    Victory House
    30-34 Kingsway
    London
    WC2B 6EX

    londoncentralet@tribunals.gsi.gov.uk

    Phone 020 7273 8603
    Fax 020 7273 8686
    DX Address 141420 Bloomsbury 7


    Good luck, PM me if you have any questions.
    Originally posted by angrysmurf
    Hi,

    My mother has already paid for the Delux Package (£247) and I'm worried that her efforts will be crushed if this site is a fraud. Is it a genuine site? and if not, do you know whether I can get a refund if she's not happy with the service?

    I'd appreciate it if you can reply asap
  • dannydiscs
    Do not use them. I have paid them £300 for redundancy payments not received and they have not even notified the Company within the 3 month deadline. Instead they told me I had to do it 2 months AFTER the deadline had passed. Cannot talk to anyone legal and the e-mails are vague and basically rubbish. I have not even had a letter from them yet. It has now been 6 months! I am now taking them to Employment Law solicitors for the £300 and amount I feel I would have won from my previous employers. I do not think they should be allowed to trade, anyone got Watchdogs e-mail address?

    Danny
  • twobars
    Stupidly I used these people for my Employment Tribunal, they too £50 off me to "assess" my situation, then requested another £250 for "their special service" then when I got a court date they said I'd need to pay another £950 for them to represent me, needless to say I didn't pay it, the woman on the phone virtually shouted at me for not paying too.

    A few weeks ago I was contacted by Action Direct (same co) and was told would I like to get mis sold PPI back, as I had about £19000 owing to me if I did, and they wanted £95.00 for each one, again to assess the likelihood of my claim succeeding, preferring to believe that human nature isn't so bad, I said okay, do one, and if I get my money back I'll do the rest. Eventually after much to and fro conversation they agreed to do that. That was around a month ago, I filled in the online questionnaire will all my details and guess what I've just been sent a form asking me for it all again. ALso there is a form to fill in giving them my debit card details to pay them in the event that any compensation is sent to me. I don't want to give them these details and would like to get my £95.00 back + the £300 I paid to Tribunal Online. I have been thinking about getting in touch with Watchdog or ITV Wales The Ferret.
  • angrysmurf
    Hi,

    My mother has already paid for the Delux Package (£247) and I'm worried that her efforts will be crushed if this site is a fraud. Is it a genuine site? and if not, do you know whether I can get a refund if she's not happy with the service?

    I'd appreciate it if you can reply asap
    Originally posted by Worried0123

    You have used this user name on other forums asking the same question, it seems like you are trying to get me to make a defamatory statement about your wretched company? Why are you asking here if you can get a refund, ask the company?
  • angrysmurf
    I can recommend www.legal-zone.co.uk, they know about Fields Group companies and their directors and are more than willing to help you reclaim your money, prepare your small claims paperwork etc. Good luck to all of you.
  • twobars
    Thank you Angrysmurf, I have contacted Legal Zone and am sending them all the details of what this FieldsGroup Comany sent me, gonna nail the suckers!
  • PDB123
    If anyone else has been stuffed by these con artists, please do get in touch with me.
    I am currently working closely with trading standards, who want to see as much evidence as possible. I am aware that people dont have the time to contact them but with your permission I will gladly pass your story on, remember that they will need to verify your story so please leave contact details.

    Don't assume instant results but think of the others who will be conned in the same way, this is happening on a regular basis and your report can make a difference.


    Thanks all
    Originally posted by angrysmurf
    Hi, yes I have had problems with this company, I am in the process of taking civil action against them, they are conmen, before they got my money they promised the world and frequently used the word "solicitor"! I will NEVER go down this route again (online) I will always go and see a local reputable solicitor, which I did do and won my case with an out of court settlement. All done in a matter of weeks.
    If I can assist you I will...Good luck.
  • Specialboy
    Tribunal Action - Why not join a trade union ?
    You should contact ACAS, get legal aid, then put a claim in to the employment tribunal. You will have go through the grievance period by trying to get your job back first, it's just a circus that you have to go through to show you tried your best and had no choice to the employment tribunal as the tribunal is paid for by the tax payer.

    Or go private through a legal professional.
    Originally posted by vaporate
    I had trouble at work with our general manager so I joined a Trade Union and let him know that I had done so by mentioning that I would need to speak to the shop steward whenever he tried to make life awkward for me. As far as I know all the Trade Unions have a legal department which will help members with employment problems at no extra cost, you simply pay your union fees each month. You don't have to vote, march or support new labour, you will also get special offers on insurance deals. When my problem was resolved (he took early retirement) I simply resigned my membership -- job done! My point is that you don't have to pay through the nose for professional help, and definately don't pay a penny to these online chancers, do they even show the names of their " trained " legal advisors?anyone can send you a form to fill in, it's what happens next that is important. don't get ripped off by the people who take your money to help you and then don't come through
    "Sector domination through unrelenting growth" - doh ! -
  • kghowry
    Tribunal Action
    Be warned about Action Tribunal

    I have paid over £1000 to action Tribunal and received very poor services in return. In fact they have not done any of their undertakings.

    By going through Tribunal Action to seek redress for unfair dismissal, the only outcome that look possible is me loosing my case.

    Not only have they denied me access to the respondent's witnesses statements, my complaints has been completely ignored. I cannot go to another legal representative as Tribunal Action has the bundles and the respondent's witnesses statements.

    Can anyone advise me how I can redress. Will the Employment Tribunal be able to order them to hand over the documents or do I have to go to a different court?

    Most of all be warned of Action Tribunal (aka Cowboy). Tell your friends

    Kanayalall( Andy) Ghowry
  • Waikato man
    tribunal action success!
    I had all these problems. I paid nearly £1100.00 on the assurance I had a "really strong case" and all that baloney when in reality, I didn't.

    I tried their complaints procedure and, like everyone else, spent months getting nowhere. So, I filled in a County Court claim form and e-mailed it to the Service centre. Within a day I was contacted by Tribunal Action's solicitor who promised to investigate my complaint. Eventually she agreed that I paid out the money under false pretences and agreed for it to be paid back. This took about three months and necessitated me constantly phoning and chasing her (I had her direct line number) but in the end I got my money back in full!

    Just goes to show that persistence pays!
  • Pinktooth
    Loser
    I got sacked unfairly trying to pay a remrtgage and work a job with muscle injury from a bicycle accident someone else did t me and the BIG company did not stand up for me to the third party employer who I did my usual best work just as good as a normal working person. SO this caused loss of house and £35,000 in debt not to mention loss of three years work unemployed.

    So I tried a tribunal and I had a very heavy letter from the BIG company paralegal saying we will charge you ten thousand pounds if you lose the case for expenses.

    I think you should move on and forget tribunal system.

    Let us hope there is a God who judges.
  • sassy.woman
    Hopefully my recent "experience" will help some others..... firstly I'm more than slightly embarrassed at being potentially caught out by this unprofessional outfit as I am in fact a Trading Standards Enforcement Officer myself. My ongoing dispute with my local authority employer was dragging out and I wanted some help to rectify it. Being at the end of my proverbial tether and having what sounded like a very knowledgeable person (Angharad Boyd) offer to take that worry from me, I agreed to go along with it.

    Consider though... just how stupid does that make them? They knew what my job was and, whilst my professional status shouldn't mean I am treated any differently, they sure as hell knew that I would be aware of my rights and how to exercise them...!!!!

    Anyway, after a few communications and developments, phone calls always being returned immediately, emails responded to etc, I paid my £247 and agreed to go ahead with the service - which in my case was exercising a grievance which would ultimately (apparently) result in a financial settlement agreement.

    however, in completing the online "questionnaire" I was getting fed up with it bouncing back to me with "on hold" status, apparently due to my failure to complete it exactly as they wanted - although I had not been advised of this. When they came back by email and said that it was "on hold" until I had resigned as they could not proceed whilst I was still employed, I started to lose my patience - I had detailed discussions regarding this and my agreement to contract their services was specifically on that basis. Failure number one on their part.

    I emailed back to this effect. No response. I started trying to telephone - contrary to the prior excellent communication, calls were now not returned and then I couldn't even get through the dire recorded message assuring me how important my call was to them.

    I took the decision to email every single contact address I had for them (and if anyone wants them, I will oblige!!) to advise that, "in accordance with the terms and conditions provided to me with their client care email, I was cancelling the entire service, rejecting the contract in full and as this was well within the fourteen days specified in their terms and conditions, I expected a full and immediate refund".

    This appeared to ruffle a few feathers, my first call to the office the following morning I did actually get someone and my request for an immediate call back from a Manager was complied with. However during this time I had received numerous "automated responses" to my email telling me I had to use the online complaints procedure and this could take up to 28 days to process my refund. Crock of crap!!

    I clearly specified that I did not want to make a complaint; were they interested in investigating the service issue they were more than welcome to conduct their own investigations and I would provide whatever feedback they requested to help their own quality systems, however in this case, because I was cancelling within the 14 days specified in their T&Cs, they were legally obligated to cancel the entire contract and refund my money.

    Familiarise yourself with the Supply of Goods and Services Act, contact your local Trading Standards service if you need wording, they can help you to construct an appropriately worded complaint or just give you the assurance that you know your rights before speaking to them on the phone.

    I was called back by Gordon Lewis, who told me he was the Operations Manager. He gave his direct line number as 01656 673299 and his email address as gordon.lewis@fields-group.com

    I fought the good fight with Gordon and told him that I did not need to go through the complaints procedure, that as I was cancelling in accordance with the T&Cs I was entitled to an immediate refund and I expected it to be processed straight away. the "complaints procedure" apparently is used to determine whether or not your reason is good enough to justify a refund, however a consumer is entitled to reject a contract if the service is below the standard a reasonable person would expect or if the service being provided is not as you were led to believe it was, and such misleading information was the deciding factor in whether or not you used the service. So dear old Gordon actually didn't have the foggiest idea what he was going on about and I managed to tie him up in knots.

    He told me he would escalate the matter to his MD but the final authorisation was the MD's only - I once again advised him of my rights. After sticking to my guns, he agreed to process an immediate refund - then was reluctant to send me email confirmation of this. I advised that all communication had been done by email thus far, if he were genuinely wishing to rectify this satisfactorily then why would he be reluctant to put his assurances in writing.

    I got it in the end, although he emailed at first to say he would confirm he had agreed a refund. I went back and asked him to confirm, in accordance with our discussion, that he had actually processed the refund request that day and the refund should show on my account in approx 3 working days - yes I got this.

    Yesterday - just 2 working days after this painful discussion, I received the full £247 refund on my card.

    Make yourself aware of your rights under the appropriate legislation and stick to your guns. Providing you don't allow yourself to be pushed around or fobbed off, you should succeed and if you need to seek redress through small claims court, do so - and claim all out of pocket expenses/consequential losses too. It is also worth considering that if you paid on a CREDIT card, there would normally be an insurance cover so check with your CC company if there is any redress available through them.

    Good luck all!!
  • Blade26
    Im a HR Manager and have been on the receiving end of a letter from this outfit.

    We have recently sadly had to make a number of redundancies, and in the middle of the consultation process I received a letter from Tribunal Action UK representing one of my employees, stating that he had been made redundant, hadn't followed the correct procedure etc etc - no mention of the fact that the process was only half way through and at that point no redudancies had been confirmed. I felt incredibly sorry for my employee, who I asked into a meeting and asked why he had asked them to submit the letter and explained that at that time nothing was confirmed in regards to redundancies and the process was a defined legal process which they should have queried with him. He said that they didnt ask to see copies of any documentation which would have clearly shown that the process was not complete. He said that he was going to attempt to get the money back, but nothing has been forthcoming.

    It's usually a crappy enough time for employees when they feel they want to take legal recourse against their company without parasites like this company preying on people.

    Blade26
    Married my Mr White on 24th June 2011
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