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S R J Debt Recoveries, Client: Phoenix (Littlewoods)
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# 41
beajab
Old 20-11-2009, 9:27 PM
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I received letter from srj dept recovery which want me to pay gas bill at the address I lived 4 years ago. I called the srj. I have never spoken to anybody so rude in my life. The guy not only was nearly screaming at me. He refused to send me the copy of the bill. the bill is for period 11.04.06 - 08.08.06. the thing is I have already paid bill for period 11.04 - 27.07.2006 and I can't not be charge twice for the same period so the bill should only be 27.07 - 08.08.09 but as I started to explain to him that I have a copy of the bill paid in front of me he HANG UP on me saying that he has other people to talk to. I called British Gas but they not able to access the bill.
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# 42
beajab
Old 21-11-2009, 10:48 AM
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Default Srj

I received letter from SRJ claiming that I have unpaid Gas bill in the flat I lived 3 years ago and moved out in August 2006. The bill is for period 11.04.06- 08.08.06. The thing is I have a bill paid, stamped by bank for period 11.04 - 27.07.06. When I was trying to explain to the srj employee that I have already paid for most of the period and even if there is outstanding bill I only should pay for the 27.06 - 08.08.06 he got aggressive, said that he has other people to talk to and hanged up! I also called British Gas and the not able to access the bill anymore and they seemed completely not interested in the fact that I have paid the bill 3 years ago. By the way British gas had always had my address because I had and still have account with them at every address I lived. they also have my phone number which they used when I was switching to EDF to talk me out of it. How come they are able to pass my details to other company without trying to contact me.
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# 43
andybone
Old 18-01-2010, 11:32 AM
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Default Received a Trace Confirmation from SRJ

Hello

Quite puzelled, I have received a Trace Confirmation letter from SRJ Debt Recoveries. I'm unsure what the debt could be, as I have no recolection of any outstanding obligations except my career development load which I havn't missed payment on. The letter has no information on what the debt is, or who it is owed to, or even how much it is. Though it does say go to srjpay.com to pay the debt, and there is a direct debit form on the back of the letter. I'm trying to look up what I should do next and appreciate any advise people can offer me.

AndyB
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# 44
andyfuk
Old 18-01-2010, 1:10 PM
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If the letter is addressed to you, and all the other details are correct, then I'd send a template letter asking for proof that this debt is for you: http://forums.moneysavingexpert.com/...93&postcount=2

Sign it digitally, (i.e. don't sign it with a pen), and don't give them anymore information than they appear to have. e.g. If they have addressed it to MR A. N Other, sign it A. N. Other.

By all accounts don't use the website: it is probably fishing for more information!
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# 45
andybone
Old 19-01-2010, 12:07 PM
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Default thanks

thanks andyfuk. I've read on a few other forums of others getting similar letters, it is exactly like the one featured here :- consumeractiongroup.co.uk/forum/debt-collection-industry/238986-trace-confirmation-srj-debt.html (6th post down, can't post as link as new user, sorry).

Right now, I'm tempted to just wait and see if any follow up is made, it seems that from searching online they may be just looking for people with the same name, as right now the letter does not refer to any debt, simply an instruction to call them. I don't want to do anything that may cause me to take ownership of the debt.
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# 46
Simon_T
Old 09-02-2010, 10:59 AM
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Hi all, im hoping some of you knowledgeable people can help. Ive recently had a couple of letters from SRJ claiming that i owed £275 to Sky TV which ive apparently owed since August 2005. I phoned them up and had a chat with some pretty helpful bloke. My problem is this, i moved out of the property that the debt is for in May of 2005 and transferred the debt over to someone else in the house (shared house 5 of us total), i cant for the life of me remember who that person was. Anyway i told the bloke at SRJ this and he said to send in a letter saying that the debt wasnt mine and explain the situation and everything should be sorted soon after. So i did, Ive now had a letter this morning asking for some sort of proof that the debt wasnt mine and that i did transfer it to someone else. How can they expect someone to have proof 5 years later that i transferred it to someone else and how do i deal with it? I dont have any proof at all and i didnt know that i should keep all paperwork for a minimum of 5 years (maybe im being naive or maybe they are being unreasonable i dont know). Judging by the posts in this thread they arent a nice company anyway so what hope have i got of getting my name cleared from all of this? Have any of you experienced similar run-ins with SRJ? If so, how should i proceed? Any advice would be fantastic as im a mature student at uni now and definately cant afford to pay this, more to the point since its not my debt i shouldnt have to pay it anyway but if its the only way to get my name cleared then maybe i should???

Thanks in advance and keep up the great work you all do on this website.

Regards,

Si

Last edited by Simon_T; 09-02-2010 at 11:27 AM.
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# 47
Simon_T
Old 10-02-2010, 3:14 PM
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No one?Please? Im verging on desperate
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# 48
expectingstandards
Old 10-02-2010, 4:35 PM
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Hi Simon,

Don't worry. You will be able to get this sorted. I can imagine how desperate you must feel. I felt exactly the same in your situation.

When I was in a similar position with SRJ, I had great difficulties in getting any response out of them other than "prove it". My alleged debt was with Talk Talk (Tiscali).

What I did was wrote a letter to SRJ and to Talk Talk disputing the debt (there are templates on here that you can use and adapt for yourself). Talk Talk took the account off SRJ and brought it back "in house". For me, this is a much better situation to be in, dealing with the Talk Talk rather than SRJ who in my experience haven't been any help.

What I would suggest is you follow similar routes. Send a written letter (there are templates on this forum) to SRJ and a copy to Sky disputing the debt. Sky should (if they have any sense which I believe they do) take the account off SRJ and deal with it themselves.

This is a much better position to be in.

One other point. In my experience dealing with SRJ has been very stressful on the phone. Try to deal with this going forward in writing only and always post your letters to them registered post if you want to be certain that they've received them.

Can I also suggest that you log a complaint with the Office of Fair Trading who SRJ and Sky are regulated by when collecting debt. The best way of doing this is looking up the number for Consumer Direct. Tell them how harrassed you feel (if indeed you do) and let them know that this isn't the first time you've been chased for this.

Please anyone else reading this, log all your complaints of harrassment with Consumer Direct in the same way. It is important that Consumer Direct and the Office of Fair Trading start seeing signifant numbers of reports about this company.

I personally will not rest until a) they change their ways or b) they are closed down.

Let me know how you get on Simon and don't worry.
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# 49
clairemw
Old 13-02-2010, 2:30 PM
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You don't know how pleased and relieved I am to find this forum!
I too have been receiving threatening letters from SRJ saying I owe TalkTalk/Tiscali money on an account that was closed over 3 years ago. The letter was sent to the home of my elderly father saying investigations had taken place to establish we lived there, which we did when the account was active but have not lived there for 3 and a half years.
My husband phoned them and asked them to send correspondance here to save my father undue stress and I wrote to them saying I didn't believe we owed any money and after this we received what whe felt was a aggressive/threatening letter basically saying either pay up now or we will go to court and our credit rating will be affected and we will be very out of pocket, etc.
I'm so relieved to see all these nessages that we're not alone!

Anyway, I'm rambling. Can you point me in the right direction to where these letter templates are please.
And we will be logging a complaint with the Office of Fair Trading too over the agressive nature of these letters making us feel intimidated - we almost just paid it to make the letters go away.

C
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# 50
Marie885475
Old 15-02-2010, 3:53 PM
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I have also been threatened by SRJ for a debt I owed to Vodafone after changing addresses and them saying that I had not informed them of the new address and apparently when you cancel your contract you cancel the on line billing so I was not aware that I owed any further money to them.

I contacted SRJ and they told me to email them asking for details of the debt as each person I spoke to told me the debt was for a different date and one even said that if I paid then he would reduce it by £9.75 - as this was the charges they added. This is not a charge this is the other part of the debt. This has been going on for several months and they have still not sent me the information I requested and every few weeks I would get the next threatening letter stating that they were taking me to court etc. I sent an email 9 times to date and so contacted Citizens Advice as I am worried that it will affect my credit rating and the fact that I was verbally threatened on the phone. My number must also be on their 'wanted' list as when I phoned to get some further information they already had my name etc.

I also asked for complaints address he informed me - its the email address (the one which I have sent 9 emails to but they have no record of these emails)
I asked if I could speak to a manager - I was told that they don’t have one - the previous threatening guy told me that if I calmed down he would allow me to speak to a manager but they would need to contact me later that night - I was upset at this point and nearly in tears because of his threatening tone, not angry as he tried to make out-when I explained I was not happy with that he quoted some legal jargon - basically saying pay the debt or else and then put the phone down.

I cant believe the bullying ways this company has and will also be making a complaint. I can see how some people would pay the debts without checking what they owe the just to get them off their backs. On one phone call I was told that as the debt had been with them for more than 40 days they couldn’t stop it going to court – They have now sent a letter stating that my account is on hold. This could have something to do with the fact that I told them I was going to Citizens Advice who informed me that this was way too early for them to take me to court. To date SRJ have not confirmed what I actually owe and it took Vodafone nearly a month to send the actual bill, I will pay the debt as I do owe it but I have requested that I want information in writing as to if it has affected my credit rating.

If there is anyone else having to deal with them - the best advice I would give is to contact Citizens Advice for their support so that you arent threatened in the way I was and make sure you do owe the debt before you pay them!

Marie
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# 51
Somerdog
Old 19-02-2010, 1:00 PM
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Wish I'd seen this earlier!

Just wasted a morning talking to the imbeciles at SRJ. They claim I owe money to Tiscali/Talk Talk. Which I don't. They refuse to send me a copy of any bill, and Talk Talk have no record of anything under the reference provided by SRJ. I frankly can't be bothered sending them a recorded delivery letter but I'll wait and see what response I get from TalkTalk before taking things further. I told SRJ that until I see any evidence of a bill I will regard their claim as fraudulent and a defamation of my character. I'll post again when I hear more.....
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# 52
Somerdog
Old 19-02-2010, 1:07 PM
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Quote:
Originally Posted by expectingstandards View Post
Hi Simon,

Don't worry. You will be able to get this sorted. I can imagine how desperate you must feel. I felt exactly the same in your situation.

When I was in a similar position with SRJ, I had great difficulties in getting any response out of them other than "prove it". My alleged debt was with Talk Talk (Tiscali).

What I did was wrote a letter to SRJ and to Talk Talk disputing the debt (there are templates on here that you can use and adapt for yourself). Talk Talk took the account off SRJ and brought it back "in house". For me, this is a much better situation to be in, dealing with the Talk Talk rather than SRJ who in my experience haven't been any help.

What I would suggest is you follow similar routes. Send a written letter (there are templates on this forum) to SRJ and a copy to Sky disputing the debt. Sky should (if they have any sense which I believe they do) take the account off SRJ and deal with it themselves.

This is a much better position to be in.

One other point. In my experience dealing with SRJ has been very stressful on the phone. Try to deal with this going forward in writing only and always post your letters to them registered post if you want to be certain that they've received them.

Can I also suggest that you log a complaint with the Office of Fair Trading who SRJ and Sky are regulated by when collecting debt. The best way of doing this is looking up the number for Consumer Direct. Tell them how harrassed you feel (if indeed you do) and let them know that this isn't the first time you've been chased for this.

Please anyone else reading this, log all your complaints of harrassment with Consumer Direct in the same way. It is important that Consumer Direct and the Office of Fair Trading start seeing signifant numbers of reports about this company.

I personally will not rest until a) they change their ways or b) they are closed down.

Let me know how you get on Simon and don't worry.
Do you have contact details for Tiscali/TalkTalk? When I phoned them they were helpful but I can't find a proper email address for them.
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# 53
Somerdog
Old 21-02-2010, 10:38 AM
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Sent an email to these idiots with a request for a receipt. Came back saying "Message unread" which obviously means they did read it, didn't like the contents, so pretended not to read it. Basically I told them that, in the absence of documentation, their demands for payment amount to (1)A fraudulent attempt to extort money and (2) a serious defamation of my character.

The email came back from amanda.cole@srjdebt.com if anyone wants to spam that address.
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# 54
clairemw
Old 21-02-2010, 12:37 PM
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Quote:
Originally Posted by Somerdog View Post
Do you have contact details for Tiscali/TalkTalk? When I phoned them they were helpful but I can't find a proper email address for them.
I found an address for talktalk on their site:
TalkTalk Correspondence Dept.
PO Box 360,
Southampton
SO30 2LY

Two weeks ago now I wrote to talktalk and SRJ using templates on this site basically them they haven't a hope in hell of getting any money out of me until they stop their threatening letters, provide me with some evidence and begin to act within the law and guidance of the OFT, or I will gladly go to court and show the judge the evidence of their bad practice and dodgy tactics!

I've not heard from either yet! Funny that.......
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# 55
magpiecottage
Old 21-02-2010, 1:00 PM
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I wouldn't bother going to the OFT to complain because they do not really look at individual complaints.

I have put a template letter on this thread which takes things down the route of the Financial Ombudsman Service. They will look at individual complaints, have the power to make legally binding compensation awards and collate statistics which they can pass to the OFT - who are far more likely to listen to them than an individual.
I run a consultancy to help Independent Financial Advisers to comply with their rules and resolve complaints. Although I am qualified to, I don't advise consumers for reward.
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# 56
expectingstandards
Old 24-02-2010, 8:27 PM
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It is important that as many people that have been treated unfairly by SRJ Debt Recoveries to raise their concerns to ensure that a full and thorough investigation takes place.

I highly recommend that you (and any others reading that are having trouble in this way with SRJ Debt Recoveries) to contact Surrey Trading Standards on 01372 371 741.

They are currently
Quote:
researching the activities of debt collection companies based in that county
where SRJ Debt Recoveries are based.

Please do this. The more complaints, the clearer it is there is a problem here.


Thanks
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# 57
Somerdog
Old 04-03-2010, 2:26 PM
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Quick update. I never bothered to send them a letter. Got a letter from them today. Despite the fact that my emails were returned saying "your email has been deleted without being read"

They said in the letter :- " Thank you for your recent correspondence." Which remember they didn't read. "We can confirm that we are no longer instructed in respect of this matter and your account is now closed. Balance £0.00".

So a result in one respect in that they've run away with their tails between their legs but it won't stop them trying it on others.
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# 58
Mildlymad
Old 01-06-2010, 4:08 PM
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Just Received a txt from Srjpay with a suggestion that they have sent a letter and the account details are in it (needless to say I have had nothing). I Rang the number supplied and it linked into a call centre where they wanted my "security details"

I Explained that I dont know who they are and am not prepared to pass on details over the phone to a copany I have never heard of, and left it at that.

It does sound dodgy and I would reccomend not sending a thing and dont lose any sleep over them.
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# 59
innocentstevie
Old 02-06-2010, 6:01 PM
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Hey people i used to work for SRJ debt recoveries. If you have any questions i could most likely answer them. I can tell you that they are an actual company and the security questions are so they know they are speaking to the right person. (Would you want someone else knowing you have a debt).
If you want to know what it's about and they say they are a service company ask what it is in regards to.
Also about Harrasment: Under the administration of Justice Act 1970 SRJ can legally contact you by any means once a day that means they can text you e-mail you phone you once a day. so you could be contacted three times a day but only by each medium. So if they have done that you can't get them for harrasment.
Also about the bullying and harsh people i know them and it scared me how they spoke and i thought it was rude and unfair (Hence why i left) but if they can get away with saying that they are being firm not aggressive then that's what they'll do.

Do not contact Michael Court he doesn't have much to do with collection you want Mark Faithful he's the collections manager.

The cut off for debts is 6 years so they can contact you within that time.

SRJ do not buy debts other companies like talk talk or sky give it to them to collect and pay a percentage.

Also there's no point contacting OFT because they are regually visiting SRJ and it's OFT that are still allowing it each time to carry on.

Any other questions please ask.

Last edited by innocentstevie; 02-06-2010 at 6:03 PM.
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# 60
Blueyy
Old 26-06-2010, 11:00 AM
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Default Bailiffs

Just received a traced letter yesterday. Again like above no details on it. Spoke to them and they were the rudest, aggressive company I have dealt with and said it was for a Virgin Media Account I'd had and refused to give any more details.

My feeling is just to ignore SRJ and any future letters (I certainly won't phone them again)

What I would like to know is has anyone ever had a bailifff sent round by SRJ ?? What's the likelyhood of this ?? I can handle them but I'd be worried if they turned up if I was out and my girlfriend was in on her own.

What a vile company SRJ are !

Many Thanks
Mike

Last edited by Blueyy; 26-06-2010 at 11:12 AM. Reason: improvement
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