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Atlantic Gas and Electric - 'Free' month
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saxonrosecliff
Posts: 598 Forumite
in Energy
November should be my free month with Atlantic Gas and Electricity but they have taken the money out of my bank account as normal. Do I have to 'remind' them that it is my free month or will they refund it eventually?
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Comments
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I'd definately ring them - 0800 912 2291.
Not sure when ours is due but I think it's the 13th month maybe0 -
Maybe there needs to be a marker set against your account like other Suppliers with their duel fuel discounts. Maybe when they set you up, someone didn't add it?
So, worth a call.:rotfl: It's better to live 1 year as a tiger than a lifetime as a worm...but then, whoever heard of a wormskin rug!!!:rotfl:0 -
Yeah just to confirm, call them up and we will add it manually.0
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You'll get a refund to your bank account. But chase them up as in my experience it has always taken a phone call before they react. Alternatively, e-mail them - they are pretty good at responding within a couple of days.
customerservice@atlanticeg.co.ukEthical moneysaver0 -
sorry for sounding thick!
but how does this free month work.
i am with atlantic and have had gas on credit meter for 4 years and electric on pre pay for 4 years
just gone on credit meter for electric, so will have gas and electric on duel fule
interested to know what this free month is
thanks0 -
sorry for sounding thick!
but how does this free month work.
i am with atlantic and have had gas on credit meter for 4 years and electric on pre pay for 4 years
just gone on credit meter for electric, so will have gas and electric on duel fule
interested to know what this free month is
thanks
Have a look at these links:
http://www.atlanticeg.co.uk/ForYourHome/EnergyProducts/Standard.aspx?gclid=CM6_zZ385I8CFQFIMAodUmKMYQ
http://www.electricity-guide.org.uk/providers/atlantic-electric-and-gas.html:rotfl: It's better to live 1 year as a tiger than a lifetime as a worm...but then, whoever heard of a wormskin rug!!!:rotfl:0 -
Been with them for over 2 years, [STRIKE]and never got that annual rebate[/STRIKE].0
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first link doesnt work for me, i seem to have problems reaching atlantics website sometimes0 -
first link doesnt work for me, i seem to have problems reaching atlantics website sometimes
1st link just states this, Atlantic Online option:
Standard Energy
We are pleased to confirm that once you've been with us for a year, we'll give you an annual rebate and pay it automatically into your bank account. You needn’t make a claim or remember to do anything – simply leave it to us!*
* Rebate paid in month 13 after 12 month's continuous supply and annually thereafter. Amount based on average of total payments made over the preceding 12 months.
Sign up today and receive one month free!* Equivalent to average of direct debit payments over 12 months. Available when paying by monthly direct debit only.:rotfl: It's better to live 1 year as a tiger than a lifetime as a worm...but then, whoever heard of a wormskin rug!!!:rotfl:0 -
Just had 2x letters from Atlantic - one for each of Gas and Electric. The rebate is already in the account from which the direct debit is paid. Didn't have to prompt them at all.
HTH
Funkmasterpete0
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