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NTLWORLD is now VIRGIN but it's gone downhill
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thedjej
Posts: 16 Forumite
so does anyone else notice that now NTL world is now Virgin the service is not as good????
I for one do
Tonight I have had numbers of throw off where i just can not connect
also I have noticed that my downloading is no longer at the speeds I have become used to ie. i could do 110 to 120 kb/s but now 60 is as much as can be done
I thinks I may be kicking off
what does any one else think???
I for one do
Tonight I have had numbers of throw off where i just can not connect
also I have noticed that my downloading is no longer at the speeds I have become used to ie. i could do 110 to 120 kb/s but now 60 is as much as can be done
I thinks I may be kicking off
what does any one else think???
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I would agree too. I have had problems with broadband since Virgin took over. The speed has been fluctuating. Also the cable box/tv picture has occasionally gone "fuzzy" (even if it is for less than a second, it's still annoying!)0
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was on blueyonder broadband til it recently automatically changed over to virgin...
not a happy bunny with the service now - speed fluctuating all the time. today has been dreadful - i've been unable to access emails or surf for at least 15 hours... speed tests reported my dload speed at 30kbps instead of approx 1800!!!!!!!!!!
i managed to get on the virgin status page a couple of times earlier and there were no reported problems... yeh right
grrrrr...
finally back on properly now and the virgin status page still reports no reported problems - unbelievable.
if i pay for a 2mb connection and it fails constantly am i due compensation from virgin?0 -
I dont see how a name change could affect the service . Virgin HAVE NOT bought over NTL . NTL took over Virgin Mobile in exchange for 17% of their shares . Sir Dicky now sits on NTLs board and gave them permission to change their name to Virgin Media . Its still the same company , same staff , same equipment etc.0
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I think Virgin Media are making many changes without informing the customers. For a start they have done away with Proxies for broadband...which could affect the way broadband traffic is handled/shaped?? How else can you justify a service to suddenly worked without any problems (for me anyway!) to suddenly to develop issues especially around the same time as a rebrand...
Another factor could be the testing of 20MB/50MB broadband...could that be affecting/causing a conflict on the system somehow?
They have also changed their entire billing system. I am certain that something is happening which is causing problems with both the broadband and the tv service...0 -
Definately agree, I too have had trouble with downloading and uploading and I am on the 10mb package.
Customer service is appauling. I have had to contact them a number of times and the wait has been around 30 to 45 mins, I too believe there are changes going on.
I had been with BlueYonder for over six years without any problems0 -
yeah ive experienced slow browsing this week, but i think its down the testing of the new 20/50mb products0
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better service today but certainly not the 2mb connection that i pay for....0
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They're testing the new 20/50MB broadband. That's why speeds are alittle down. They;'re the only company that can provide them speeds as well in the near future for the time being!God made man, man made money, money made man mad0
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i signed up recently to virgin media on a 8 meg package....just done numerous speed checks and there all coming out at over 7.5..couldnt be happier.0
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well i was with virgin .net on 8mb before they merged and evenings and weekends i struggle to get 0.3mb0
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