ryanair dirty tricks

ADC_3 · 7 August 2006 at 9:21PM

just booked flight online and ticked the box for no insurance. However I went back a couple of pages to check on the number of bags I'd checked in and when it got to the final payment page I assumed I still had no insurance ticked. How wrong can you be. Because I'd gone through the page twice Ryanair had refreshed it so I 'forgot' to check no insurance box again. As a consequence I have purchased without wanting to £4-50 of insurance I didn't want.

It's not the money - it's the sneaky way they do this. I rang the contact number but it's office hours only. I'll ring tomorrow and let you know what happens.

If I don't get what I want from them all it will do is prompt me to make a claim on their insurance which is bad news all round for everyone.

budgetflyer · 7 August 2006 at 9:29PM

You made a mistake-dont we all ?
Why blame Ryanair ?
Defrauding an insurance company is pretty serious

richardw · 7 August 2006 at 10:23PM

Very annoying. You have to be so careful with this airline, no point going to Haugesund when this is the start to the holiday.

BTW https://www.norwegian.no and https://www.sterling.dk fly to scandinavia

IvanOpinion · 8 August 2006 at 8:45AM

Many many many sites have this sort of problem. They have 'default' values for fields each time you come onto a screen. You have to accept it was your mistake, not Ryan Airs (not that I have any fondness for Ryan Air).

Ivan

mystic_trev · 8 August 2006 at 9:27AM

ADC - Look at it as a few quid well spent. From now on you'll methodically check what you're doing from screen to screen. I always take a couple of minutes before that final "click" to check what I'm getting is what I want!

cannonfodder_2 · 8 August 2006 at 10:40AM

GOOD NEWS The law gives you 14 days to cancel the insurance and get a full refund

BAD NEWS Ryan Air are a bunch of crooks and the chances of a refund are slim at best

My partner made the same mistake a couple of months ago after clicking the back button to check the details before entering her CC number. She emailed them immediately but got no reply. She phoned the contact number but after 15 minutes in a queue was told she needed to phone a a different number re. insurance. The number they gave didn't exist! She then phoned the number on the insurance document but after another long wait was refered back to the broker (Ryan Air) and given the contact number that originally told her they couldn't help. Finally she sent a recorded delivery letter to Ryan Air requesting a refund (as is her right under insurance regs) but never got a reply (despite the fact they signed for it). Result? £19 for insurance she didn't need and £6 worth of call charges on our next telephone bill. Ryan Air know exactly what they are doing...

CF

PS Before someone says 'you get what you paid for' the ticket was nearly £300 and she only went with them because she needed to go on that day and no one else had flights available.

ADC_3 · 16 August 2006 at 2:49PM

sent an email as suggested to claim refund. That was 8 days ago. No reply. Rang the number of the insurance company who gave me a ryanair number to ring. Rang that number and guess what they gave me the number of the insurance company.

More updates later.

trets77 · 16 August 2006 at 4:46PM

i used Ryan Air without problems last time i went to Dublin. but i NEVER will again due to reading too many stories like this ALL THE TIME !!!!

the Times Travel section seems to carry a new horror story about this ( and i,m not overstating this ) BUNCH OF BOTTOMFEEDING CROOKS . every week !!!

they are not even that much cheaper now the big players are zoning in on their market.

unless they are the only flight to where you want to go or they HUNDREDS and HUNDREDS of pounds cheaper , i would steer very clear of them. that few extra quid payed elsewhere is worth it just to not go with them and underhand take your money and run tactics.

do you know they charge their own cabin crew £1000,s to train to work for poor wages on their sweatshop planes . a utter disgrace of company that is being found out BY MANY PEOPLE for what they really are........CROOKS

budgetflyer · 16 August 2006 at 5:11PM

The Sun ran an EVEREST double glazing botch up story every day for a year. Youd have thought that they were a terrible company-not true.
The fact is they installed over 1 MILLION windows and had ONLY 300 or 400 complaints .
Most papers could make a story out of nothing.
You admit you flew with Ryanair without any problem. So do most of their 40 Million passengers.
If the Sun were to print "Michael O'Leary boils babies and eats them" story, a lot of mugs would believe it

plane_boy2000 · 16 August 2006 at 5:22PM

cannonfodder wrote:

GOOD NEWS The law gives you 14 days to cancel the insurance and get a full refund

BAD NEWS Ryan Air are a bunch of crooks and the chances of a refund are slim at best

My partner made the same mistake a couple of months ago after clicking the back button to check the details before entering her CC number. She emailed them immediately but got no reply. She phoned the contact number but after 15 minutes in a queue was told she needed to phone a a different number re. insurance. The number they gave didn't exist! She then phoned the number on the insurance document but after another long wait was refered back to the broker (Ryan Air) and given the contact number that originally told her they couldn't help. Finally she sent a recorded delivery letter to Ryan Air requesting a refund (as is her right under insurance regs) but never got a reply (despite the fact they signed for it). Result? £19 for insurance she didn't need and £6 worth of call charges on our next telephone bill. Ryan Air know exactly what they are doing...

CF

PS Before someone says 'you get what you paid for' the ticket was nearly £300 and she only went with them because she needed to go on that day and no one else had flights available.

Make an online claim in the small calims court - quite easy and as you have proof that they received your letter not much of a case to answer plus the smug satisfaction of not letting them walk allover you. Would also complain to the FSA.

trets77 · 17 August 2006 at 1:45PM

if i had read it in the Sun i would take it with a pinch of salt. The Times i take notice of however

okay they are owned by the same group but the OTT tabliod journalism is never present in the Times . good advice is always given impartialy i find and good advice it certainly can be on everything from money to homes to travel.

okay 40 million customers may have used Ryanair but their methods are underhand and that few extra quid on a respectable airline that might actually care about it,s customers after they have your money is worth paying IMO.

plus do you trust your safety to cabin crew who are forced to pay for their own training which never involves getting on a airplane !! and who are made to work 12+ hours a day on min wage ???

Not now not ever will i use Ryan air !!!!!!!!!!!!

ryanair dirty tricks

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