Vodafone Upgrade Problem

glitter123 wrote: »

At the end of September I upgraded my mobile contract with Vodafone. The agreement I made was 150 minutes, 500 texts, £12.50inclusive per month on an 18 month contract with a Samsung Steel phone. I wrote it down at the time and then asked for the information to be repeated to make sure I knew what I was getting.and noted the name of the person I spoke to.

I contaacted them recently to say that it seemed to me (after finally being able to get into their online billing) that they were overcharging me on the agreed line rental.

Today I had a reply which stated that my agreed tariff was £25 less £10 discount for 9 months, then the full price for the remaining term of the contract. This is news to me and definitely not the conversation I had with them when I upgraded. There is no way I would have agreed to pay £25 per month.

The upgrade confirmation letter shows the line rental as £25 per month but states "special upgrade discounts aren't shown here"

What can I do now? How can they send out a letter which doesn't confirm the agreement details?

I renewed recently too, had similar problem (1 month after upgrading), overcharged on 1st bill no record of any discount at Vodafone!!
Kicked off big time, I never received renewal contract in writing, demanded recording of phone conversation with their upgrade dept. but never received.

Eventually they allowed me to keep 'original deal', got basic deal email from them but still no contract in post after 3 weeks!!!!

Just hope I get charged correctly for duration of deal.

They claim that Verbally acts as contract.............

Sounds like we should all record conversations when talk to them about upgrades.

You would think it would be sensible to send out a written contract, but why do it when a verbal contract is just as good. Then this works both ways as vodafone are tied in this way to. On the case of the recordings you should be able to get a copy of this under they freedom of information act but vodafone can charge you for this and it can take a while to get said recording. I would have thought though, but we all know network operators do not think like normal people, that if it was recorded you just insist taht they listen to it and they would need to give you the deal they offered you as they set a verbal contract with you

i have placed an order for 2 new contracts today, the lady offered me the nokia 5800 600mins and unlimeted text on 18 months originally £35 per month with 10 months half price. But she did a better deal as i mentioned the £90 quidco cashback, she offered me the same deal but with 15 months half price and also a £50 cash back as im taking 2 contracts.

I took her name and details and explained that in the past i have had problems with another network where i was offered a deal but later on was charged something else, and i wanted to know for definet that i will get what i am offered. Its not fair when you only have the 14 day trial period and ur happy with evrything but a month later u get your bill only to notice your being chaged something completely different and then its too late to cancel.

Anyways she told me that as soon as i receive my phone (when my line is activated) i can ring in or go in to any vodafone store and ask to see what my notes are on their screen, basiclly they will let me know that i have the same deal as offered. However I had rang later on to enquire about the stock as Ive read in other threads that stock is low and was wondering if they could offer me another phone and the gentleman was goin overthe plan and it was the same as what was offered.

I will be enquiring about this again once i receive my phone and if i can get a print out of the deal at the vodafone shop. I think everyone who are offered deals like this should look back into their account to see if it does acctually exist before they are too late in to their contract.