Vodafone Upgrade Problem

Andy_Ches

The same happened to me, I am on 600 minutes and unlimited texts for £12.50 per month, half price for the full 12 month contract.

So, what happened on the first bill, charged £25.00, apparently the half price discount has to be applied manually after the Upgrade date and not on the same day as the upgrade, so I was told.

glitter123

baldelectrician wrote: »

This may be cobblers. I have been told that VF (and other mobile companies) have to keep customer service recordings for 1 year at least (after 7/7 and 9/11 etc). This has been confirmed by a VF csr and a friend who works at another mobile place

They were quite happy to put that in a written reply to me.

DCodd

As I have posted in another thread, I always get a paper contract to sign when ever I have upgraded or changed my contract regardless of which company I am with at the time.

I have been with Vodaphone, Orange and currently T-Mobile (last 3 years). Upgraded last week and got a new paper contract to sign!! It seems I am being treated differently to everyone else on here!! Why would that be????

Ladywhisper

Andy_Ches wrote: »

The same happened to me, I am on 600 minutes and unlimited texts for £12.50 per month, half price for the full 12 month contract.

So, what happened on the first bill, charged £25.00, apparently the half price discount has to be applied manually after the Upgrade date and not on the same day as the upgrade, so I was told.

The first bill will be double i believe. As you pay the 1st month you've had it for after it gone by and the next months on top so you've paid for the next month each time.

glitter123

DCodd wrote: »

As I have posted in another thread, I always get a paper contract to sign when ever I have upgraded or changed my contract regardless of which company I am with at the time.

I have been with Vodaphone, Orange and currently T-Mobile (last 3 years). Upgraded last week and got a new paper contract to sign!! It seems I am being treated differently to everyone else on here!! Why would that be????

Are you dealing with a third party like CPW, Phones4U etc? When i've dealt with them in the past then I have had a paper contract to sign but never in direct dealings with Vodafone.