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KAUPTHING NEWS - ING are rejecting any fixed term accounts bought after 8 OCT

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I have just received the email pasted below from ING claiming that they are not liable to accept my fixed term bond purchased on 9th October, and they are rejecting any bought after 8th Oct. This is despite sending me an email on 12th telling me that all my accounts and investments were safe as they were and even now when I log on to my account it still shows that all my money is in a 12 month bond at 7.15 %. I didn't attempt to buy fixed term account, I did buy one and my moeny was transferred. I can't help but feel that this sudden 'computer glitch' they are claiming allowed me to buy the fixed term is merely a response to the sudden drop in interest rates and not wanting to pay me such a high rate for the next year.

Can they do this after over a month? How do I check what the terms are and what rules they have to abide by when they take over another bank?

Any advice gratefully received. Please see their email below.

Kaupthing Singer & Friedlander Limited (in administration)
11th November 2008
Dear Kathryn
Your application for a Kaupthing Edge fixed term deposit account
As you may be aware, Kaupthing Singer & Friedlander Limited (the Company) was placed into administration pursuant to a court order on 8 October 2008. Also on 8 October 2008, the FSA issued a First Supervisory Notice which came into effect at 1.30pm, prohibiting the Company from accepting any customer deposits.
Pursuant to the “Kaupthing Singer & Friedlander Limited Transfer of Certain Rights and Liabilities Order 2008” any Kaupthing Edge Savings Account and Kaupthing Edge fixed term deposit account that was already opened at the time of the administration transferred to ING Direct N.V., Reading branch (ING Direct).
Unfortunately, due to IT systems that we were unable to disable, the apparent ability to apply for a Kaupthing Edge fixed term deposit account could not be removed from the Kaupthing Edge website until 6 November 2008. Our records indicate that you have attempted to open a Kaupthing Edge fixed term deposit account after 8 October 2008.
As Kaupthing Edge was not permitted to accept any deposits, your application in respect of the fixed term deposit account cannot be processed. We will be arranging to credit back to your Easy Access Savings Account with ING Direct the principal amount of funds that you have attempted to place into the Kaupthing Edge fixed term deposit account. We understand that given your attempt to open a new fixed term deposit account could not be processed, these funds will be treated as never having left your Easy Access Savings Account so you will not lose any interest on your Easy Access Savings Account as a result.
Yours faithfully
getfile.aspx?itemid=19856
on behalf of the
joint administrators of Kaupthing Singer & Friedlander Limited (in administration)
(acting as agent of the Company and without personal liability)
«13456712

Comments

  • Milarky
    Milarky Posts: 6,356 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    What's an 'Easy Access Savings' account? Is that one held with Kaupthing Edge or with ING (pre October)?

    I suspect there is no question of liability arising from their taking four weeks to amend the site softwhere since they are under a legal obligation to take no deposits as 'Kaupthing Edge'. Similarly, even if you used an existing deposit from a KE account to open a fixed rate product - that fixed rate is a 'contract' which KE - under ING administration was not permitted to enter into. Such a contract would be null therefore.

    In ordinary circumstances you would have a claim but the terms of the transfer are pretty clear.
    .....under construction.... COVID is a [discontinued] scam
  • I have received the same email. I am now wondering -- if they can reject my KE term deposit opened 20th October, can they also reject my KE savings account opened on 2nd October and funded on 17th October?
  • Yup, I've jut got the same email. - Oh dear, where to stash it now???
  • martint123 wrote: »
    Yup, I've jut got the same email. - Oh dear, where to stash it now???
    ...and more to the point when will the money reappear in your KE Savings Account so you are actually able to move it elsewhere?
  • LardyCake wrote: »
    ...and more to the point when will the money reappear in your KE Savings Account so you are actually able to move it elsewhere?

    Very good point! Still not available.
  • I also just received the same letter.

    My FTD's have been returned to my easy access account, but the interest earned in Oct is less then it would have been due to the money being else where??? - I assume I'll be getting this added at some point.

    But with regard to the FTD, surely if ING allowed the process to function they must honor the deal, particularly as they have taken so long to advise they wouldn't, they have now denied me the opportinity of going else where whilst rates where still there.

    Any suggestions on who to go after for lost interest from FTD
  • Tozer
    Tozer Posts: 3,518 Forumite
    To my mind, their leaving the application process open for 4 weeks makes them culpable.

    I could have taken out a fixed rate elsewhere. However, I acted in reliance on the fact that I thought my FTD accounts were open.

    Its not a deposit of new money. Its a transfer of money within the same umbrella of Kaupthing Edge.

    These are strange times, but ING could have, at the VERY least put a notice on the website.
  • ING are a joke, blaming the IT systems. Strange how they managed to remove it on the day the rates dropped, now all accounts are void. Where's my money so I can move it then, still in the bloody fixed rate saver. While all the other fixed high rate savings accounts are closing every day.
  • I'm so angry about this. I've spent a month thinking my money was safe and I'd got a good deal, and lost out on the opportunity to move my money somewhere else, and I still can't get at the money to move it because it's still in the FTD! When will I get the money back? And what about the interest I could have earned on it in the meantime? It's so suspicious.
  • Hey im reading all these things about kaupthing edge, i just have an easy access account with them. Iv asked this in other boards, but is my money safe in that account?

    Please tell me!
    DFW:
    Virgin CC: £2074 - 01.01.13
    Halifax CC: £1850 - 01.01.13
    Overdraft: £800 - 01.01.13
    What do we say to the god of death?
    Not today!
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