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Primus moving to india
thompson2008
Posts: 1 Newbie
in Phones & TV
Just to let all primus customers know that as of the end of october the primus uk call centre will be shutting down, and customer services, sales e.c.t will be moving to india.
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Welcome to the MSE forums thompson2008.
To coin a phrase from a popular advert, "I see trouble ahead."Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
Hope the guy who did it before will be OK.
He was always very helpful.0 -
oh no!!!......another disaster for British customers, by companies cost cutting.sanfly0
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where did you find this out as i havent heard anything about this and i am in regular contact with Primus?:mad: :mad:
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does thompson 2008 work for Primus?0
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I just spoke to a guy in Primus who confirmed they had recently been told the Sales and Customer Service are being outsourced to India in Oct,and they are being made redundant.0
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This is a pity. Not only for the customers but also for the staff. One employee in particular I have found very helpful and efficient. I think regular customers of Primus know who I mean. Let's hope he and his colleagues find other jobs soon.
At the moment it is an 0800 number to contact them on, wonder what it will be to phone India , 0871?
Alan0 -
I wonder if you can break your contract with them over this, as i bet many of us here, signed up as they advertised a UK based call centre, are they breaking any terms and conditions doing this?
I've had billing problems for the last 4 months, i'd dread having to try and get some Indian call centre to sort anything out.
Right now, i am counting down the last few months of my 18 month contract, and it is back to BT for calls, and probably o2 for broadband.0 -
:mad::mad::mad: I HAVE BEEN WITH PRIMUS FOR A LONG TIME AND I HAVE THE BB CALLS AND LINE RENTAL I HAVE JUST CHANGED TO A 18 MONTHS CONTRACT.. I WILL BE ON THE PHONE TO SEE IF I CAN GET OUT IF IT. AM NOT CALLING INDIA. I THINK OPEN AT 9.30 WILL BE ON THE PHONE RIGHT AWAY :mad::mad: CANT FIND A BILL NEED THE NUMBER TO CALL :think::think: i see that someone called 2day and found out the staff are not going to have a job soon hope u find something soon. you all are good at your job... all the best to primus staff
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pink08pink wrote: »:mad::mad::mad: I HAVE BEEN WITH PRIMUS FOR A LONG TIME AND I HAVE THE BB CALLS AND LINE RENTAL I HAVE JUST CHANGED TO A 18 MONTHS CONTRACT.. I WILL BE ON THE PHONE TO SEE IF I CAN GET OUT IF IT. AM NOT CALLING INDIA. I THINK OPEN AT 9.30 WILL BE ON THE PHONE RIGHT AWAY :mad::mad: CANT FIND A BILL NEED THE NUMBER TO CALL :think::think: i see that someone called 2day and found out the staff are not going to have a job soon hope u find something soon. you all are good at your job... all the best to primus staff
Their no is 0800 036 3839 . the last email I have is Email: planettalkers@primustel.co.uk. Dont know if the email is ok still.
Alan0
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