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NPower gas 'sculpting'
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DirectDebacle wrote: »This may be of interest to some of you considering pursuing a claim:
http://savefile.com/projects/808698317 Claim,defence,bill checker.
Hi DD,
The download file opened as a load of hieroglyphics.....in word but complete jibberish.
Do I need to do something special to read it.Thanks.0 -
Found this about .xlsx files
http://labnol.blogspot.com/2007/10/open-xlsx-spreadsheet-files-without.html
might it help. Thae article contains a converter to .xls (Excel for Office 2000 etc).0 -
Hi DD,
The download file opened as a load of hieroglyphics.....in word but complete jibberish.
Do I need to do something special to read it.Thanks.
The documents and spreadsheet were created with Microsoft Office 2007. That might be the problem as I can download them OK. There is a compatability pack available from microsoft.com to download. I'll try converting the files to Office 2003 and re-loading them.
Thanks for letting me know.0 -
I have converted them to Office 97-2003. If that doesn't work for you then I am stumped.
http://savefile.com/projects/808698866 MS OFFICE 97-2003 version.0 -
DirectDebacle wrote: »I have converted them to Office 97-2003. If that doesn't work for you then I am stumped.
http://savefile.com/projects/808698866
Yes :j that works. Will read in due course.0 -
DirectDebacle wrote: »I have converted them to Office 97-2003. If that doesn't work for you then I am stumped.
http://savefile.com/projects/808698866 MS OFFICE 97-2003 version.
I'd just like say Thank you to DirectDebacle for publishing his court documents. They were fascinating to read, and I finally understand now how your claim amount was £1375. Forcing them to recalculate from the point at which the breach in contract occurred was brilliant. I've learnt a lot there.
Cheers,
Mark0 -
DirectDebacle wrote: »I stood my ground and the offer they have made has come 3 days before the hearing.
Next ray of hope is Ofgem. They are still investigating this matter and the doorstep mis-selling. Perhaps they will get it right this time, find them culpable on both counts and whack them with a hefty fine and a re-imbursement order. Now that would be national news and could see a big drop in their customer base.
I was pleased to learn that you know of others that are pursuing npower, keep us posted if you can.
Anyway don't give up. The more that keep chipping away the better and I am sure npower will get their come uppance eventually.
Back in the Spring I changed my gas away from nPower, and when the final bill arrived it seemed to have a very high number of units charged at the higher rate. Doing some quick sums (luckily I had bills that covered almost exactly a calendar year) it was clear they'd exceeded the contracted number, although they denied this when I called to complain.
At that stage I didn't know I was one of many, so repeated the sums to make sure I wasn't imagining the overcharge.
It was a visit to this forum that revealed a widespread issue with "Gas Sculpting" so having reached deadlock with nPower I put in a complaint to Energywatch, and waited.
Apart from a short period of excitement when they sent me a "Final Reminder" that I had to phone and get them to put on hold, nothing happened until a couple of weeks ago I saw the news that Energywatch had been rolled into Consumer Focus, and so I contacted CF to ask about progress.
They confirmed that the class of complaints has been referred to OFGEM, and that an answer wasn't expected until December. Imagine my surprise when a couple of days later I got a "Reminder" from nPower.
Phoning nPower produced the interesting claim that "nPower has ruled that your bill is correct". And that the Energywatch complaint has been closed. They denied any knowledge that it had been referred to OFGEM, and said "Consumer Focus are the highest power" (so that's why nPower did the ruling, eh?)
So now I'm going to go back to Consumer Focus and see what they have to say.
Naturally, if nPower decide to put this disputed bill out for collection I will be delighted to have a "day in court" with them. Or perhaps they are averse to that?
Perhaps I'm different from the normal case, because I've failed to pay that final bill - I'm not claiming compensation for a bill I have paid. I'd welcome any comments on that aspect, as well as hearing from anyone else who has been told by nPower (directly or indirectly) that the matter has now been settled in nPower's favour.0 -
Naturally, if nPower decide to put this disputed bill out for collection I will be delighted to have a "day in court" with them. Or perhaps they are averse to that?
Perhaps I'm different from the normal case, because I've failed to pay that final bill - I'm not claiming compensation for a bill I have paid.
I envy your position as I wished that had been my situation. If it had, I would have refused to pay as the bill was incorrect and let them summons me. At that point I would have issued a counterclaim. In some ways this would have been a sterner test of their resolve and I for one would have found it most interesting.
Refer npower to this. In case they are losing track this will inform them of how many investigations they are under.
http://www.ofgem.gov.uk/About%20us/enforcement/Investigations/CurrentInvest/Pages/CurrentInvstgtns.aspx
Thank you for your post and good luck.0 -
DirectDebacle wrote: »I envy your position as I wished that had been my situation. If it had, I would have refused to pay as the bill was incorrect and let them summons me. At that point I would have issued a counterclaim.
What would you have been counterclaiming for? Just the cost of time and effort in administering your end of the dispute?
ps. I forgot to mention that the nPower person I spoke to most recently mentioned in passing "I see your supply has been disconnected". Close, but no cigar. It's connected but billed by someone else. If I was still a customer of nPower I suspect they'd be attempting to cut me off for not (by now) having paid for about 9 months of gas, pending resolution of the dsipute. (I am, of course, paying the new supplier for what he has supplied, maybe I should check the bills more closely, just in case!).0 -
npower-victim wrote: »What would you have been counterclaiming for? Just the cost of time and effort in administering your end of the dispute?
In my case I would have been claiming that plus the difference between what they alleged I owed them and what I claimed they owed me. If your complaint is that you don't owe them as much as they say, but you do owe them for gas, then pay them what you have calculated the correct charges to be. If they continue recovery proceedings for the remainder then it is a matter for you to decide whether to defend that action or not.
That is what I would have done and I would have rigorously contested their claim and issued a counterclaim. One can never tell with them but it seems likely that they would not see this through to its conclusion. Using my claim as an example they are willing, so far, to pay out claims against them up £1375 without a fight.
I would not recommend anyone to use this 'sculpting' issue as a reason to try to avoid a lawful debt. If they are overcharging you then pay the bill less the overcharge you have calculated. They then have the choice to accept that as full and final settlement or not.0
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