Using the Financial Ombudsman

kayla · 23 May 2007 at 11:08AM

hi edinburghglass, thanks for putting my post in the right place didnt see this thread!!!!

kayla · 23 May 2007 at 11:16AM

hi, really confused!!! just been on the phone to the FOS for an update on my claim. sent back my claim form on 20/4/07. the guy on the phone said they are awaiting allocation!!! what on earth does this mean?

kayla · 23 May 2007 at 11:57AM

hi just an update!! just phoned a different number for the FOS and explained to him that i had just phoned and didnt understand what the other guy was saying. he explained that they will send a letter out to the ABBEY next week as they send things out in bulk to save time. he then said they should hear from ABBEY within 2 weeks with an offer, and the whole process should take about 3-4 weeks. nearly there hopefully ill get my money back soon!!!!:undecided

transit · 30 May 2007 at 8:54PM

Hi ,has anyone had a success claiming bank charges via the "Financial Ombudsman"?? Replies welcome.

beckied · 31 May 2007 at 7:31AM

transit wrote: »

Hi ,has anyone had a success claiming bank charges via the "Financial Ombudsman"?? Replies welcome.

Hi transit i think the answer you was after is yes alot of people have won by ombudsman you just have to be patient as they are very busy with these types of complain.
The ombudsman are very good when you are skint and carnt really afford to take them to court, you feel like you are doing something other than counting the pennys till you can fford court.
Good Luck whichever route you decide to take.;)

margesimpson_2 · 2 June 2007 at 9:49AM

The banks time is nearly up since I sent my 2nd letters threatening court action.

However, if the FO is quicker at sorting this out, then obviously i would rather go to them, than to use the court system.

Has anyone got any advice as to the quickness of the settlement of claims between the two???

Edinburghlass_2 · 2 June 2007 at 10:22AM

Its 6 of one and 1/2 dozen of the other. You need to have been dealing with the bank for 6/8 weeks before the FO will take on your case and then they have to contact the bank and wait for a reply. Having said that quite a few people have had a good result within 3/4 weeks.

margesimpson_2 · 2 June 2007 at 10:44AM

Thanks for that.

Im claiming for 2 nat west accounts at the moment - £474 and £831 plus interest.

Got alot of "waiting for charges info" on credit cards before i can start claiming on them.

Do you suggest then that I wait another couple of weeks after my 2nd letter deadline and use the FO? then it would be 6 weeks from 1st letters (or do you mean 6/8 weeks from requesting charges info?)

Edinburghlass_2 · 2 June 2007 at 10:49AM

I believe it is 6/8 weeks from your first letter asking for the charges before the FO will take on your case and you may well get an offer from Natwest in the meantime.

margesimpson_2 · 2 June 2007 at 11:05AM

Havent had any response from nat west at all as yet, and reading the threads here, it seems that nat west let you start the court proceedings and then pay up, but that could be another 28 days!

Like everyone on here, i would rather not start court proceedings (my situation is a single parent, 2 kids, not alot of money), and want a quick result with minimum of fuss and stress.

Would the FO deal with credit card claims too? (This would be quite a while though as they havent even sent me my charges info-and the majority of those cards were paid off and closed)

Oh by the way, do you know an address for the FO, and what details i would need to send to them?

All info much appreciated. Thanks

Using the Financial Ombudsman

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