Server not found error, nothing changed so why?

kwikbreaks wrote: »

I wouldn't advise using a proxy for financial transactions.

Thanks for your reply - I actually found I couldn't log in anyway! Oh well, it looks like it'll be a No Spend Christmas then!!

Looks like it may be fixed now managed to get on some of the web sites ok
I shall be changing to O2 after christmas when kids have gone back to school:beer:

I've just had an email from AOL telling me to change the MTU on my router to 1390. I did it and it's worked. I've even got my work VPN back, despite Bombay Bob telling me earlier today it had nothing to do with AOL's problems. O2 here we come!!!!

joe134 wrote: »

Hi, I have a e-mail I cannot retrieve, it,s probably from AOL, the same as yours, however , until I can get it I will never know.Can you explain what you did in case it is please, the router.?I have just logged into my HSBC bank with AOL browser, ok.

This is the AOL email

Welcome to AOL Technical Support,

My name is Derek, thanks for your email, I can see that you're having some problems with accessing secure sites recently, im very sorry to hear that.

This is a known issue that has been affecting AOL members since Saturday the 12th of December, with certain secure websites like Banking Websites, Ebay and Betting Websites. It has been escalated to our internal faults team and it should be resolved by now.

Try the following instructions

Check the MTU size
To view the steps to set the MTU size on your modem router, please select your modem router below.

Note: If you connect to the internet with a Thomson SpeedTouch modem router, please skip this step.

Netgear
To set the MTU size on your Netgear modem router, take the following steps:

1. Click Start and select Run.
2. In the Run box type http://192.168.0.1 and click OK.
3. Enter the username and password.
Note: By default, the username is admin and the password is password. If you ever changed these login details please enter the new user name and password.
4. In the menu on the left, under Advanced, select WAN Setup.
5. Change the MTU Size to 1390 and click Apply.


D-Link DSL-2640R
To set the MTU size on your D-Link DSL 2640R modem router, take the following steps:

1. Open a web browser such as Internet Explorer.
2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
3. Enter the username and password and click OK.
Note: The default username and password are both admin.
4. Select Advanced from the menu on the left and click OK.
5. Enter 1390 into the MTU box.
6. Click Connect at the bottom of the page, and then click OK.


Thank you very much for contacting AOL Broadband Email Technical Support.




kind regards,

Derek

AOL_Technical_Support_Email wrote:

This is a known issue that has been affecting AOL members since Saturday the 12th of December

What a load of pony! AOL knew full well the problem started Friday. AOL were even stating on their help page on Saturday and Sunday under "System Status" there there were "No issues at present" :mad:.

Customer Service used to be 'acceptable' when it was part of Time Warner, now I feel it's near non-existant. No more live support, message boards have been pulled, a 48 hours to reply to emails and every time I've telephoned them they're always "experiencing high volumes of calls" and the wait time is unacceptable.

Even though AOL now seems to be back to normal for me (using a Thomson Speedtouch router), I'm still ditching them. Their customer support and faults downtime (do they have any engineers who work weekends?) is just no good for me.