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Server not found error, nothing changed so why?

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13

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  • maxtweenie
    maxtweenie Posts: 1,302 Forumite
    1,000 Posts Combo Breaker
    O2 broadband if it's enabled in your area. Go to samknows to check. I'll be moving as soon as I can after this fiasco.
  • jaybee
    jaybee Posts: 1,569 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    kwikbreaks wrote: »
    I wouldn't advise using a proxy for financial transactions.

    Thanks for your reply - I actually found I couldn't log in anyway! Oh well, it looks like it'll be a No Spend Christmas then!!
  • jaybee
    jaybee Posts: 1,569 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    maxtweenie wrote: »
    O2 broadband if it's enabled in your area. Go to samknows to check. I'll be moving as soon as I can after this fiasco.

    Thanks for the suggestion. Sadly we can't get O2 here. (I really wanted an iPhone, too!!)
  • covlass
    covlass Posts: 562 Forumite
    Looks like it may be fixed now managed to get on some of the web sites ok
    I shall be changing to O2 after christmas when kids have gone back to school:beer:
    " I would not change you for the world, but I would change the world for you"
    Proud to be parent of a child with Autism:D

    When I see your face there's not a thing that I would change 'cause your amazing just the way you are
  • joe134
    joe134 Posts: 3,336 Forumite
    Scudlink wrote: »
    It's an AOL problem, there's certain sites you can not access anymore. I've already contacted AOL and they are aware of the problem, sadly they don't seem to be in any hurry to fix it.
    Hi, I have been having same problems but today It,s worse, AOL keep saying cannot display messages on AOL or IE. I have just had e-mail, cannot open it. They are in a pickle at the moment, just renewed contract, always been happy, not at moment, slow too.0.4 mbs at times
  • maxtweenie
    maxtweenie Posts: 1,302 Forumite
    1,000 Posts Combo Breaker
    I've just had an email from AOL telling me to change the MTU on my router to 1390. I did it and it's worked. I've even got my work VPN back, despite Bombay Bob telling me earlier today it had nothing to do with AOL's problems. O2 here we come!!!!
  • joe134
    joe134 Posts: 3,336 Forumite
    edited 14 December 2009 at 6:07PM
    maxtweenie wrote: »
    I've just had an email from AOL telling me to change the MTU on my router to 1390. I did it and it's worked. I've even got my work VPN back, despite Bombay Bob telling me earlier today it had nothing to do with AOL's problems. O2 here we come!!!!
    Hi, I have a e-mail I cannot retrieve, it,s probably from AOL, the same as yours, however , until I can get it I will never know.Can you explain what you did in case it is please, the router.?I have just logged into my HSBC bank with AOL browser, ok.
  • maxtweenie
    maxtweenie Posts: 1,302 Forumite
    1,000 Posts Combo Breaker
    joe134 wrote: »
    Hi, I have a e-mail I cannot retrieve, it,s probably from AOL, the same as yours, however , until I can get it I will never know.Can you explain what you did in case it is please, the router.?I have just logged into my HSBC bank with AOL browser, ok.

    This is the AOL email

    Welcome to AOL Technical Support,

    My name is Derek, thanks for your email, I can see that you're having some problems with accessing secure sites recently, im very sorry to hear that.

    This is a known issue that has been affecting AOL members since Saturday the 12th of December, with certain secure websites like Banking Websites, Ebay and Betting Websites. It has been escalated to our internal faults team and it should be resolved by now.

    Try the following instructions

    Check the MTU size
    To view the steps to set the MTU size on your modem router, please select your modem router below.

    Note: If you connect to the internet with a Thomson SpeedTouch modem router, please skip this step.

    Netgear
    To set the MTU size on your Netgear modem router, take the following steps:

    1. Click Start and select Run.
    2. In the Run box type http://192.168.0.1 and click OK.
    3. Enter the username and password.
    Note: By default, the username is admin and the password is password. If you ever changed these login details please enter the new user name and password.
    4. In the menu on the left, under Advanced, select WAN Setup.
    5. Change the MTU Size to 1390 and click Apply.


    D-Link DSL-2640R
    To set the MTU size on your D-Link DSL 2640R modem router, take the following steps:

    1. Open a web browser such as Internet Explorer.
    2. Type http://192.168.1.1 into the Address bar and press Enter on your keyboard.
    3. Enter the username and password and click OK.
    Note: The default username and password are both admin.
    4. Select Advanced from the menu on the left and click OK.
    5. Enter 1390 into the MTU box.
    6. Click Connect at the bottom of the page, and then click OK.



    Thank you very much for contacting AOL Broadband Email Technical Support.




    kind regards,

    Derek
  • jaybee
    jaybee Posts: 1,569 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    Aaaarrrrgggghhhhh!!!!

    I've been on the 'phone to the (so called) help line three times today. The problem is still not resolved and at one point I couldn't access anything at all.
    I am beginning to wonder if they will ever actually sort it out. I'm not holding my breath.
  • This is a known issue that has been affecting AOL members since Saturday the 12th of December

    What a load of pony! AOL knew full well the problem started Friday. AOL were even stating on their help page on Saturday and Sunday under "System Status" there there were "No issues at present" :mad:.

    Customer Service used to be 'acceptable' when it was part of Time Warner, now I feel it's near non-existant. No more live support, message boards have been pulled, a 48 hours to reply to emails and every time I've telephoned them they're always "experiencing high volumes of calls" and the wait time is unacceptable.

    Even though AOL now seems to be back to normal for me (using a Thomson Speedtouch router), I'm still ditching them. Their customer support and faults downtime (do they have any engineers who work weekends?) is just no good for me.
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