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[Shaza40]

Originally Posted by Kavanne

No need to cancel just get him to start the call by explaining he is ill, only has a minute and does not want insurance, he also does not want to talk about the reasons for that. Make him a little script if necessary.

thank you for the advice. will try this but will leave it to is decision (i will speak to them first to explain).

[cos]

Shaza - what you plan to do makes a lot of sense. YOU phone and explain your OH's issues and pass the phone to him when he needs to take part. Any company woth their salt will work with you on this.

In retrospect (I've had problems with these guys pushing 'extras') I think the call centre staff will be able to listen to your particular requirements and try to adapt.

Best wishes.

[Shaza40]

Update: Spoke to them today and explained the situation with my husband. I had written a little note for him with all the details on it (his memory isn't good - like us all) as suggest by Kavanne (thanks for this). They were sympathetic to a point although it did seem like they didn't believe it was him as he was reading it and was answering their questions slowly but then started bombarding him with the hard sell on identity theft etc at which point my husband got totally freaked, got very stuttery and couldn't asnwer any more questions and put the phone down. Cannot believe they would do this! Not sure if they actually activate the card either.

Im really upset by this and will be making a complain. Are they all like this? Surely people with speech impairments or deafness can get credit cards via an automation system that they can confirm their details without having to talk to people (a step backwards probably).

Rant over, thanks for your help anyway.

[elfen]

Am so glad I already have identity theft bundled in with my phone insurance. Seems worth paying the tenner a month for both now...Only did it cos I'm likely to lose/break the phone and I can't afford to replace it

[izools]

My new Barclaycard wasn't activated on the activation line. I called customer services to find out what limit I'd been approved for as it didn't say online, so the chap said "I'll have to activate your card tell you the limit" so I said "OK", he said "£1,150" and that was that.

Had to speak to Barclays Bank yesterday, too, and the lady mentioned something about a special offer on a savings account, I just said "is there a reason I should move my savings into a lower interest account then?", she swiftly moved on and that was that!

[laurenjs88]

How do i get out of this CPP? A&L activation line basically sold it to me without me saying yes, im feeling a little bit confused as to whats just happened! i dont want to pay £35 a year for this?

[td_007]

Originally Posted by laurenjs88

How do i get out of this CPP? A&L activation line basically sold it to me without me saying yes, im feeling a little bit confused as to whats just happened! i dont want to pay £35 a year for this?

When did this happen? You should have a cooling off period - if you are within in that time frame you can always cancel. If not, look at your t&c re canceling the policy and refunds.

[PurpleJellyFish]

I just received my new Bank of Ireland card today. I was surprised it didn't have a sticker on with the usual call to activate so I called customer services and it is apparently ready to use straight away and no attempt was made to foist PPI or ID protection on me. I'm impressed so far with the service from BOI.

In response to others facing the hard sell, I've found that calling the usual customer services number is better. They can activate the cards and aren't usually targeted on selling the insurances.

[Shaza40]

Does anyone know of a CC company that only have an automated service for customers like my husband?