We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

British Gas Click Energy - BEWARE

135

Comments

  • Jays
    Jays Posts: 410 Forumite
    espresso wrote:
    :idea:

    Do you have javascript enabled on your browser? I have never had any problems on that site! My dropdown options are the same as yours, except for Atlantic Electric & Gas above British or Scottish Gas.

    :cool:

    Hi Espresso

    Just had a reply to my email, apparantly, Atlantic don't supply to my area.

    Humm, so I replied they had supplied to me in this house for the past 5+ years, they have been taken over but I am still on their tariff so can't use the comparison site to compare my existing tariff with another. I'm waiting to see what their comments are on this.

    Thanks for trying to help anyway, you obviously live in a different area to be honoured with Atlantic in your list!
    Jays
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Jays wrote:
    Hi Espresso
    Just had a reply to my email, apparantly, Atlantic don't supply to my area.

    Thanks for the explanation, at least we understand why now!

    ;)
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • bootman
    bootman Posts: 1,985 Forumite
    I've been Money Tipped!
    I switched to BG for electic in December on a price promise till 2007 with a low 2 tier rate. When my fist bill came I was on the most expensive 4 tier tarrif they do.

    They have made me send copies of the offer they sent to me back to them twice. For it to be corrected. It still has not been done,

    I am now due another bill that will still be wrong.

    I would not advise anyone to change to BG, their level of service is appauling.
  • SKIPPY
    SKIPPY Posts: 298 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I have rung BG up again this morning as I have still not heard anything. I have been told that Click energy has not even gone live yet as they are having problems. She did say that prices would be back dated to the sign up date!!! Goodness knows what that will be as I've been given so many different ones:mad: :confused:
  • hansi
    hansi Posts: 3,001 Forumite
    Part of the Furniture 1,000 Posts
    Well, my contract states the prices on it, so I'll hold them to that!
  • Stormy
    Stormy Posts: 387 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    hansi wrote:
    Well, my contract states the prices on it, so I'll hold them to that!

    Yeh, I would love to although I still can't access my Click Energy account via (https://www.clickenergy.co.uk). I have been a customer since the end of April and all I get told by BG is they are having "technical" problems with 85xx account numbers. When I get my bill I will have no idea what it is as its paperless, yet the online system doesnt work.

    BG have me over a barrel at the moment. They can't even give an ETA when problems with Click Accounts will be fixed. So they can just merrily go along charging DD's. I am beginning to think when my bill does get issued I wont be able to see it. :(

    Mike
  • shammyjack
    shammyjack Posts: 2,685 Forumite
    1,000 Posts Combo Breaker
    Just an update on the website problems.

    I have been involved in protracted discussions with a senior manager at House.co uk for sometime and have just come off the phone with him. He assures me that all problems should be resolved by the end of this week as they are now migrating all accounts to the new system in batches of 10,000.

    He is calling me next Teusday to confirm problems solved and discuss commpensation for my time and effort along with BGs CS department and Energywatch .


    shammy
  • Stormy
    Stormy Posts: 387 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    shammyjack wrote:
    Just an update on the website problems.

    Thanks for that, I have given up calling the house support team. All I get told is by the end of this week it will be fixed.

    I did get a paperless billing registration confirmation today but odly its for https://www.house.co.uk (which still doesnt show my account) and not https://www.clickenergy.co.uk. I tried to log in to Click Energy and still "I'm sorry, you are not identified as a CE customer...."

    I almost rang Equipower to transfer my account. If this isnt fixed shortly I shall be doing just that. It should not really take over 6 weeks to enable an online account. Plus BG has prooved to me that they care little about customer satisfaction by raising the Click Energy tarrif in price already before I ever have my first bill! :)

    BG 1/10 for me..

    Mike
  • sikejsudjek
    sikejsudjek Posts: 39 Forumite
    Stormy wrote:
    Thanks for that, I have given up calling the house support team. All I get told is by the end of this week it will be fixed.

    I did get a paperless billing registration confirmation today but odly its for https://www.house.co.uk (which still doesnt show my account) and not https://www.clickenergy.co.uk. I tried to log in to Click Energy and still "I'm sorry, you are not identified as a CE customer...."

    I almost rang Equipower to transfer my account. If this isnt fixed shortly I shall be doing just that. It should not really take over 6 weeks to enable an online account. Plus BG has prooved to me that they care little about customer satisfaction by raising the Click Energy tarrif in price already before I ever have my first bill! :)

    BG 1/10 for me..

    Mike

    I've just switched again. BG seem to have no clue what is going on. I still haven't been told which tariff I'm on. I'd give them 0/10 !
  • Stormy
    Stormy Posts: 387 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    OMG just when I thought it could get no worse, I get an email today which is giving me a warm welcome to British Gas for my Gas! !!!!!!? I have not applied for Gas, I am still considering ditching the Electricity.

    I tried calling them only to be fobbed off with I need to call back tomorrow, dear god. Can I call Southern Electric (my current supplier through Ebico) and stress in no uncertain terms NOT to accept a transfer request from BG?

    BG don't seem bloody interested..

    :(
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.6K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.6K Work, Benefits & Business
  • 598.3K Mortgages, Homes & Bills
  • 176.7K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture