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npower capped until 2011

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scottikon
scottikon Posts: 1 Newbie
in Energy
Npower currently have a fixed product until 2011 and according to moneysupermarket.com could save me some money. However, their reviews are less than flattering with a common theme of bad customer service and inaccurate estimated bills.

- What are people's experiences of npower?
- Would you recommend entering a capped product bearing in mind prices are expected to rise again and by up to 30%?

Thanks
Scott
«1345

Comments

  • Cardew
    Cardew Posts: 29,061 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    some views on NPower are here:

    http://forums.moneysavingexpert.com/showthread.html?t=822299

    You should also have seen Watchdog.

    There have been masses of threads about the advisability of fixed/capped tariffs, including the one presently running on the Scottish Power fixed price offer.

    At the end of the day it is simply a gamble if you pay extra now for long term certainty of a fixed rate .

    Would I take that gamble? - Yes!
  • judy2357
    judy2357 Posts: 3,744 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    We have been with npower for many years with no problems. Have just changed tarriff to online 10 with npower which is supposed to save us money - we shall have to wait and see if it does
    2008£3002009£13002010£15002011£41952012£21942013£1494
    2014£24402015£10222016JAN£20FEB£210MAR£80APR£26tMAYWillowPouchBag£65BathPillowCrCardcover,Curry
    JUN£10m'shakeJULpennywellAUGCameraFootproducts£27SEPMiniBBQOCTB'let£45Jarm£4Jacket£80GoodyBag£40NOVmealfor2Ace,ScarfTotes£100DECChocs,AsterixDVD,DVD&bk
  • Cardew
    Cardew Posts: 29,061 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    judy2357 wrote: »
    We have been with npower for many years with no problems.

    Assuming you have gas, have you not been overcharged for extra tier 1 units like every other NPower customer? Or haven't you noticed?

    If you haven't been overcharged, can you tell us how please?
  • MoneyMiser
    MoneyMiser Posts: 571 Forumite
    scottikon wrote: »
    Npower currently have a fixed product until 2011 and according to moneysupermarket.com could save me some money. However, their reviews are less than flattering with a common theme of bad customer service and inaccurate estimated bills.

    - What are people's experiences of npower?
    - Would you recommend entering a capped product bearing in mind prices are expected to rise again and by up to 30%?

    Thanks
    Scott


    Hi,

    Isn't Scottish Powers Fixed Price 2011 a little cheaper than nPower's fixed price?

    According to some reviews SP may not be great but I bet they're a lot better than nPower :rolleyes:

    MM
  • mary43
    mary43 Posts: 5,845 Forumite
    riginally posted by judy2357
    We have been with npower for many years with no problems. Have just changed tarriff to online 10 with npower which is supposed to save us money - we shall have to wait and see if it does

    We've also been with npower for a few years now and had no problems. After the recent price increase on checking with the various comparison sites npower still came out best for us, particularly with the online 1 tarrif, so I rang and changed to that.
    Now I'm wondering whether I ought to change that to capped with all the talk about yet another price rise.
    Will I be able to do this so soon after changing to online 10 tarriff ?
    Mary

    I'm creative -you can't expect me to be neat too !
    (Good Enough Member No.48)
  • Cardew
    Cardew Posts: 29,061 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    mary43 wrote: »
    We've also been with npower for a few years now and had no problems.

    So like Judy you haven't been ripped off by the overcharging for tier 1 units scam?

    It really would help other Npower users to know how you managed to avoid being robbed.

    You did manage to avoid being overcharged didn't you?
  • mary43
    mary43 Posts: 5,845 Forumite
    Well I hope so but to be honest I wouldn't really know where to look to check it out.Just know my bills from one year to the next seemed to stay much the same - I compare them every year to see if there's any noticeable change and there hasn't been.
    Maybe I'm missing something:confused:
    Mary

    I'm creative -you can't expect me to be neat too !
    (Good Enough Member No.48)
  • Cardew
    Cardew Posts: 29,061 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    mary43 wrote: »
    Well I hope so but to be honest I wouldn't really know where to look to check it out.Just know my bills from one year to the next seemed to stay much the same - I compare them every year to see if there's any noticeable change and there hasn't been.
    Maybe I'm missing something:confused:

    Well if you have gas then you have been ripped off for a lot of money.

    You should read this thread:

    http://forums.moneysavingexpert.com/showthread.html?t=822299

    I appreciate this is complicated, but that is exactly what NPower rely upon, namely that it is too complex for Mr and Mrs Average to understand.

    With a bit of luck you might get a big refund. with a bit more luck NPower might be bankrupted.
  • mary43
    mary43 Posts: 5,845 Forumite
    Thanks. I'll check through my bills when OH comes home. It's all a bit mind boggling.
    Mary

    I'm creative -you can't expect me to be neat too !
    (Good Enough Member No.48)
  • judy2357
    judy2357 Posts: 3,744 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hi everyone

    Am just looking at npower gas bills for last year and our tariff appears to be:

    Jan 07 to Apr 07 1711kwh at 4.412 and 1636 at 2.492
    Apr 07 to May 07 122 kwh at 4.412 and 129 at 1.915
    May to Jul 07 845 kwh at 4.412 and 65 kwh at 1.915

    This was on our July 2007 bill and I would mention that we were on the Gas Guardian Scheme.

    Now we are on Sol 10 Gas Tariff

    Unit rate up to and including 4572 kwh per year 5.602p/5.880p
    Unit rate over 4572 kwh per year 1.631p/1.71p

    Am I being fleeced or is this a good deal as I am confused to say least?
    2008£3002009£13002010£15002011£41952012£21942013£1494
    2014£24402015£10222016JAN£20FEB£210MAR£80APR£26tMAYWillowPouchBag£65BathPillowCrCardcover,Curry
    JUN£10m'shakeJULpennywellAUGCameraFootproducts£27SEPMiniBBQOCTB'let£45Jarm£4Jacket£80GoodyBag£40NOVmealfor2Ace,ScarfTotes£100DECChocs,AsterixDVD,DVD&bk
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