We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Aviva appalling customer service in the UK...you need to be aware
Karlh_3
Posts: 16 Forumite
Should you have the misfortune to contact Aviva about your insurance policies; or be thinking about purchasing one, please read this first. I had the need to request a change in direct debit, after over an hour on two phone calls and several bad experiences with their online portal I had to give up. I requested my policy be cancelled the phone line went dead. I have posted the letter in full at slideshare.net/Somatica/karl-havard-aviva-letter-of-complaint-170709 which was sent to Andrew Moss the Aviva UK Chief Executive to outline my experiences in full.:mad:
0
Comments
-
Quality letter, please post back if you get a reply :TAll matter is merely energy condensed to a slow vibration, we are all one consciousness experiencing itself subjectively, there is no such thing as death, life is only a dream, and we are the imagination of ourselves.0
-
Thanks. Unfortunately, I can't post the link to the forum. If you can, I'd be very grateful as it will allow others just to click through to read it.
I will keep the thread updated, should I receive any response. Thanks again.0 -
All matter is merely energy condensed to a slow vibration, we are all one consciousness experiencing itself subjectively, there is no such thing as death, life is only a dream, and we are the imagination of ourselves.0
-
-
I see the name change from Norwich Union to Aviva has not improved the service then :rolleyes:I am a Mortgage adviserYou should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.0
-
but remember, its a company built around us!2023 wins - zilch, nada, big fat duck. quack quack,0
-
Brilliant letter! Sounds like my experience of Barclays.0
-
Ah the old getting hung up on by Norwich Union, its so common its unbelievable, I have learned to take the persons name at the start and remind them I will speak to the area manager if they hang up. For some reason this reduces being hung up on to virtually zero.
Plus the beauty of NU/Avivas website / it system, I always imagined their staff were really poorly trained until we were given access to their website / it system and realised it is because it is so poorly designed and asks the same questions over and over again. If one piece of information is input incorrectly (Its not always obvious what the question is either) then it won't let you go forward.
Viva Aviva...not0 -
Superb letter, thanks for posting.0
-
No response as yet...lots of online interest though.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.3K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.4K Mortgages, Homes & Bills
- 177.1K Life & Family
- 257.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards