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Topcashback Questions & Answers

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  • mamabuddah
    mamabuddah Posts: 846 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Just out of curiosity (@Matt) how long should you wait before querying your Green Monday bonus if it hasnt been confirmed/paid, I know TCB say 5 weeks....but its been a while now. Is this normally added automatically or is it a manual process?
    I know you say you have to wait until the merchant pays you...but in this case...surely TCB is the merchant as you are making the payment?
    No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere
  • B_M
    B_M Posts: 714 Forumite
    I've been Money Tipped!
    A fantastic TCB Snap&Save offer has popped up today.

    https://www.topcashback.co.uk/SnapAndSave/Offers/
    Easter Eggs - Existing Member offer
    100% Cashback up to £3
    Offer valid from 21 Feb 2018 to 04 Mar 2018 | *T&C's apply

    Tesco have Easter Eggs at 'buy 2 get 2 free' and £1.50 each (medium eggs) - so, 4 eggs for £3 - or free via TCB.
    If you spend more than £3, you will only get the £3, any less and you'll receive that amount.
    Be quick as it's allegedly limited to 2,000...
    Offer valid from Wednesday 21st February 2018 until 23:59, Sunday 4th March 2018 or until redemption limit of 2,000 is reached, your snap should be submitted before offer expires.

    ...............although I think the offer was extended last year. I could be wrong though!
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hey everyone,

    @mamabuddah - This progresses at the same speed as the purchase just to make sure that the transaction that was made is eligible :)

    Best wishes,
    Matt
    “Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • mamabuddah
    mamabuddah Posts: 846 Forumite
    Part of the Furniture 500 Posts Name Dropper
    TopCashBack_Company_Representative wrote: »
    Hey everyone,

    @mamabuddah - This progresses at the same speed as the purchase just to make sure that the transaction that was made is eligible :)

    Best wishes,
    Matt

    Hi Matt, just curious if the TCB bonus was manually or automatically added........the merchant payment was pending, then confirmed....and last week I withdrew the amount...but TCB hasn’t kept up with their side of the Green Monday promotion. That’s why I wondered about how it was paid.
    No two ways about this one: Anything Free is not a Basic Right..it had to be earned...by someone, somewhere
  • stemcgoo
    stemcgoo Posts: 130 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    I am sick and tired of TopCashBack.

    Missing cashback, claims denied and here is one outstanding still on my accout.
    22 August 2016. Cruise booked with Royal Caribbean.
    2 September 2016. Missing cashback Claim raised
    Numerous nudges and messages
    31 March 2017. Balance of cruise payment made
    27 May 2017. Cruise taken, holiday enjoyed.
    23 February 2018. Still waiting for my cashback.
    Same thing has started over again now because ive just booked another cruise and had to raise a claim.

    However booked a PO cruise using ShopperDiscountsandRewards and already got the cashback, not even paid the full balance yet.
  • B_M
    B_M Posts: 714 Forumite
    I've been Money Tipped!
    stemcgoo wrote: »
    I am sick and tired of TopCashBack.

    Missing cashback, claims denied and here is one outstanding still on my accout.
    22 August 2016. Cruise booked with Royal Caribbean.
    2 September 2016. Missing cashback Claim raised
    Numerous nudges and messages
    31 March 2017. Balance of cruise payment made
    27 May 2017. Cruise taken, holiday enjoyed.
    23 February 2018. Still waiting for my cashback.
    Same thing has started over again now because ive just booked another cruise and had to raise a claim.

    However booked a PO cruise using ShopperDiscountsandRewards and already got the cashback, not even paid the full balance yet.

    Travel cashback, along with the financials really are the pits with TCB! If it's any consolation, you are not alone!
    Owners Direct (OD) for example are a complete and utter joke and TCB know this due to stats (not paying). TCB state they have their 'senior management' chasing up issues and that was many, many weeks ago!
    I queried OD as I smelt an issue. Yet Matt stated they were complying better than ever (above average).
    I've stated on my ticket and I state here, this genuine purchase will be declined one day or OD will fail to identify my purchase. That would be strange though as messaging on my OD account between owner and myself confirms booking!
    See who's correct, myself or the TCB 'senior management', although I'm not too sure how many more weeks they need before admitting they've failed!
    Absolutely pathetic that the highlighted TCB 'fair play policy' has been denied a few times with this issue! I'm not sure how and when it would ever be applied now and I'm sure it's there for hype purposes.
    Good luck, but you will need it.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • TopCashBack_Company_Representative
    TopCashBack_Company_Representative Posts: 2,201 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Hey everyone,

    @mamabuddah – This should be automatic but if you drop us an email we’ll be sure to take a look into it !!!128522; mse@topcashback.co.uk

    @stemcgoo – TopCashback is a free to use service with no monthly fee and with thousands of retailers on site. I am sorry if you feel disappointed that your cashback claim has not been sorted yet.

    However, as we do pass on all the cashback we get and don’t get income from a monthly fee or reduce cashback rates by keeping some of it we are able to only pass on cashback if we are awarded and once we are awarded it.

    As an industry leader we do look at the claims process to see if it can be improved in any way as this provides a better service for our members and I am more than happy to take a closer look into your claim if you drop us an email to mse@topcashback.co.uk


    Best wishes,
    Matt
    “Official Company Representative
    I am the official company representative of TopCashBack. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • molerat
    molerat Posts: 34,615 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Anyone else getting the Snap&Save Easter egg offer not tracking ? Got an e-mail for receipt submitted but nothing showing on line, most unusual as normally both e-mails come within a few minutes of each other.
  • B_M
    B_M Posts: 714 Forumite
    I've been Money Tipped!
    molerat wrote: »
    Anyone else getting the Snap&Save Easter egg offer not tracking ? Got an e-mail for receipt submitted but nothing showing on line, most unusual as normally both e-mails come within a few minutes of each other.

    This is a different type of grocery offer and tracks differently.
    You have the email, so that's fine. Mine showed as payable the next day.
    Same thing happened last year and like last year, the offer has now been extended to 8,000.
    Fear not, you'll be paid within days.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
  • paul2louise
    paul2louise Posts: 2,539 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    molerat wrote: »
    Anyone else getting the Snap&Save Easter egg offer not tracking ? Got an e-mail for receipt submitted but nothing showing on line, most unusual as normally both e-mails come within a few minutes of each other.

    Me too. Got the email on friday morning. Nothing showing as pending.
    Maybe see something tomorrow
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