Vodafone....how long is a piece of string...

Hi Lee,
Sorry again that I missed your call today. Unfortunately I am unable to take calls during work hours unless it's over my lunch break, which is 1:30-2:30pm.

The replacement nano SIM I was told would be issued during a phone call to 191 on Sunday has not yet arrived. I tried calling tonight to find out dispatch information but the call didn't go very well and I'm still none wiser about the status of the new SIM.

It's coming up to 11 days now without a SIM in my new phone. Carrying two phones has got a bit old and I'm still waiting on the call back from a manager, which was discussed on Saturday with another team member on 191.

I was close to selecting the "thinking of leaving us" option as this is just starting to really upset and frustrate me. I'm spending so much time on this.

I will be available to talk on my lunch hour tomorrow if you would like to still speak with me. I just really need someone to help tell me what's going on / going wrong.

As an aside I can confirm that I've tried the online SIM swap twice, turning the phone off and on, numerous 191 calls for a SIM swap and a live chat attempt also. So really I need some guidance.

@kbear105 ... I hope you manage to get your issue resolved.

Just as a heads up I did try to speak with someone at Vodafone today and was told they couldn't help me with my query because they are completing a system upgrade so it means they can only deal with non-account queries. Just in case you were going to contact them on Live Chat or 191 today.

I hope you get everything sorted though. I'm now on day 14 without the use of my new phone. I have been carting around two phones and had intended to just leave them at home but my grandmother has taken ill and is in hospital in Northern Ireland so my parents need to be able to call / text me with updates.

I fly home to Northern Ireland next week and with my replacement SIM still not arriving a week after it was ordered, I'm doubtful I'll get home with just one phone lol. I don't live in town so it involves petrol and car parking tickets, or a metro ticket, just to get to a local store on an evening once I eventually finish work. It's been such a drain on me recently!!

But @kbear105 Lee stayed true to his word and rang me last week to chat about the issue so I do think if you can find someone from Vodafone who is willing to help, you should hopefully get some answers.

Good luck